Dr Abena Dadze-Arthur Email & Phone Number

Birmingham, England, United Kingdom

Founder and CEO of Mindset Dynamics, developer of the Perception Clarity Methodology (PCM), which is an innovative and highly scalable solution that helps change agents to identify who in the population is highly receptive to the change, and more importantly what are the motivational forces driving the disengaged parts of the population. Not only does the solution scientifically analyse the population by creating relatable personas and surfacing entrenched beliefs, but in working with our clients' change management teams, Mindset Dynamics provides actionable insights to allow them to better communicate, educate, facilitate and engage with everyone to achieve a successful change initiative. Supported by the University of Birmingham as an Operating Division, Mindset Dynamics works with organisations from public sector to corporations to charities enabling successful change initiatives around the world.

Birmingham, United Kingdom

• As Director of the Public Management & Leadership Programme, oversaw programme development, evaluation and delivery to postgraduate student cohorts comprising of mid-level to senior-level public sector managers and executives• As Associate Editor of the Wiley journal Public Administration & Development, facilitated the publication of increasingly diverse research produced by scholars worldwide • As Vice Chair for Equality, Diversity & Inclusion of the UK Association for Public Administration (UKAPA), promoted the field of public administration, public management, and public governance.• Appointed by the United Kingdom's independent expert quality body, namely the Quality Assurance Agency for Higher Education, to co-write the UK’s first ever Subject Benchmark Statement for Public Policy and Public Administration to describe the nature of study and the academic standards expected of graduates in the discipline. • As the Department of Public Administration and Policy's departmental lead on Equality, Diversity & Inclusion, participated in committee and faculty meetings and worked to promote the creation of an environment that promotes growth, equality, equity, diversity and freedom of speech.• Conducted research and published on giving local, indigenous, and other subjugated groups a voice in knowledge production and public policy-making.

Birmingham, United Kingdom

• Led on teaching as module convener, including the full range of responsibilities in relation to planning and delivering teaching sessions, supervision, marking and examining for the following courses: Public Management & Governance, International Public Policy, International Public Administration, Foundation of Politics, Change management in the Public Sector, and Public Engagement.• Taught classes to postgraduate executive students, who were already employed by public sector organisations, through three different channels (international distance learners; in house local government participants and on campus students). • Developed, filmed and delivered two additional modules of the University’s first interactive distance learning program on the online Master of Public Administration in collaboration with Wiley Publishing.• Planned and carried out original research relating to (1) non-Western approaches to public management, including Islamic Public Management, (2) developing a framework for measuring the impact and value of mid-career master programs on personal performance in public service organisations.• Contributed to, and initiated, various research applications and projects within and across departments, including projects funded by the United Nations Public Administration Network (UNPAN) and the Economic & Social Research Council (ESRC).• Facilitated knowledge exchange between local government practitioners and research community for ESRC-funded project The Local Government Knowledge Navigator.

Birmingham And Abu Dhabi

A Ph.D. on social practices and cultural-cognitive schemas that shape public management in non-Western government administrations. The thesis developed a socio-cognitive model for rooting government reform in indigenous world views.View a 3 minute summary of my thesis: https://www.youtube.com/watch?v=vqLLzwE_IhgResearch areas include:• Public administration, public management and policy-making (non-western & western)• The scientific study of subjectivity (Q Methodology)• Situated agency and sensemaking in organizations• Interdisciplinary cultural analysis and social behaviour change (drawing on social psychology, political science, development studies, international relations, organization theory, cognitive and social anthropology, and social phenomenology)• Mixed methods research and interpretive research methodology

Hagen, Germany

Research Fellow at the Department for Higher Education and Tertiary Teaching & Learning, Faculty of Humanities and Social Sciences; responsible for leading an international case study research project on work-based higher education, which is funded by the Federal Ministry of Education and Research.

London, United Kingdom

Writing and editing online educational content for students and teachers worldwide in the social sciences.

Abu Dhabi, United Arab Emirates

Customer Satisfaction Unit/Award for Excellence in Government Performance Abu Dhabi General Secretariat of the Executive Council Strategic advisory role to embed a focus on customer/citizens in Abu Dhabi Government's strategy, policy-making and performance measurement of public services. Built a research and knowledge base of the issues surrounding customer-focused government services within the particular context of Abu Dhabi. Designed a landmark project to collect insight into the experience of Abu Dhabi's citizens and residents with government services Developed a comprehensive proposal for a strategic Customer Satisfaction Framework for Abu Dhabi Drove a focus on customer satisfaction in data collection and advised on a variety of customer insight methodologies Identified and engaged key government stakeholders on cross-cutting initiatives such as Customer Relationship Management (CRM)

London, United Kingdom

Senior strategic role as an advisor on policies and programmes to put people at the heart of public services, as part of the UK Government’s public sector reform. Project-managed research projects, policy recommendations and implementation strategies to improve public services around the needs of citizens.  Worked with central government to develop a new regulatory framework that puts citizens at the heart of performance management and regulation in health and social care.  Worked with local government to develop a ‘template’ to measure citizen satisfaction with local government services Wrote research reports, policy recommendations, speeches, briefings, peer reviews, select committee evidence, consultation responses and campaigning documents. Represented NCC on the topic of citizen governance in the media (press, television and radio) and on high-level policy bodies, roundtables, taskforces, committees and panels.

University of Hull, Department for Social Justice Freelance consultancy role to evaluate the performance of government programmes in delivering effective outcomes for black and minority ethnic (BME) groups.

International Research and Policy Officer Centre for Economic & Social Inclusion International project management for a non-profit Think Tank dedicated to promoting social justice and tackling economic disadvantage. Worked with a variety of countries to evaluate and improve service provision for socially and economically excluded citizens Produced scientific reports and briefings for the European Union and other national and international bodies.

Doctor Of Philosophy (Ph.D.), Culturally-Rooted Public Management

Msc, Contemporary Political Sociology

Internship, Department For External Relations With African Member States

Activities and Societies: Evaluation of UNESCO's Participation Programme with African Member States

B.Sc. (Hons), International Studies

A-Levels, General (Includes Latinum Seal)