My focus is on improving effectiveness and efficiency in the context of sustainable operating models. I have a track record in the customer-oriented redesign and transformation of companies. In-depth knowledge of industry and financial services allows me to develop new solutions holistically and entrepreneurially – with a focus on processes, technologies, governance in operational areas (sales, operations, claims, etc.). I am effective in implementing complex topics and value simplicity and pragmatism. I am a motivating, empathetic team builder who leads multicultural and virtual teams as a role model even in critical situations. SUCCESSES- Establishment of a new business units in Middel east and Eastern Europe- Optimization of the claims operating model and succesful management of Claims Inflation- Professionalization of the field service through an agent workplace based on salesforce.com- Transformation of various business models & companies into new structures- Ensuring regulatory compliance in insurance with very high cost efficiency- Sustainable cost reductions Specialties: General Management, Strategy, Operations, Business Transformation, Corporate Development, People Management, Lean, Sigma, Logistics, KPI-Systems, Controlling, Process Management, Customer Centricity, Social Media, Artificial Intelligence AI, Common Sense, (Servant) Leadership, Process Management & Optimization, Project Management, Program Management, Innovation, Customer orientation, Business Architecture, Development and scaling of business models