Thanks to my many years of experience in the after sales service industry for commercial aircraft, I am very familiar with the specific requirements for service products, logistics, materials management and supply chain management. Many years as an executive, programme manager and project manager in international matrix organisations have repeatedly confirmed the foundations for sustainable success:- Understanding the needs of the customer - Win motivated colleagues with the will to get better every day - Creating a trusting working environment with dialogue at eye level and a feedback culture - Accepting change as the key to future success - Use digitisation to create new things and optimise existing ones - and celebrate success together! :-)