KRA• Overall responsibility of gross business• Medical Administration• Infrastructure up gradation• Driving Business Growth• Quality assurance• Effective alignment of financial, capital and strategic plans• Resource optimization• Market assessment and feasibility study

KRA:• Overall responsibility of gross business• Infrastructure up gradation• Driving Business Growth• Quality assurance• Up skilling of manpower and manpower optimization• Commencement of the second Desun Hospital in Siliguri.• Cost Optimization and vendor handling• Branding and advertisement

KRA:• Overall profit and loss account responsibility• Infrastructure up gradation• Driving Business Growth• Quality assurance• Up skilling of manpower• Commencement of a chain of Heart Command Centres across Eastern and North Eastern India• Cost Optimization• Branding and advertisementHighlights• Incremental growth of business from 10.50 crores per month to 14.5 crores per month within a span of 6 months• Increasing EBDITA from 14% to 18%• Commissioning of the 3rd cath lab and 4th cardiac OT• Opening a chain of 4 heart command centres through brownfield projects

Role:• Accountable for handling overall profit & loss account of each location• Approving quality improvement initiatives recommended by senior management & medical staff• Assuring that hospital plan reflects needs & concerns of subsidiaries and understanding their role in implementation• Actively involved in recruitment, employment & evaluation of performance of Head of Departments • Assisting the HODs to achieve the hospital mission• Liaising with HODs regarding goals, expectations and concerns regularly• Assessing the performance of HODs using goals & objectives agreed at the beginning of evaluation cycle• Motivating the Manager & staff to ensure better deliverablesHighlights:• Contributed in turnaround of hospitals from loss to 15% EBDITA• Successfully implemented progressive change in work culture

Role:• Maintained the growth & profitability by ensuring patient satisfaction and handling daily hospital operations• Executed projects in coordination with medical fraternity, government and statutory bodies• Checked & approved the overall financial policies & plans of the hospital• Received the financial reports to assess the actual performance compared to projections• Assured the effective alignment of financial, capital and strategic plans • Looking after the quality of patient safety & top priorities of the hospital• Reviewed the quality reports to provide comparative statistical data as per measurable policy targets and ensure continual improvement in pre-set targets• Checked the performance of members & medical staff using comparative outcome data• Appointed physicians to Governing Committees and seek physician participation in the governance process to improve the quality of care assessment responsibilities • Approved a comprehensive strategic plan & supportive policy statementsHighlights:• Contributed in increment in revenue turnover, profitability & cost optimization:• Revenue growth of 30% and EBDITA growth from -14% to + 24%

Role:• Looked after medical administration (involving regular medical audits / hospital infection control / cost audit / liaison with senior consultants / crisis management)• Undertook overall responsibility of support services (like maintenance & engineering / biomedical / CSSD / general operations / front office & public relation / media management / medical records / kitchen & cafeteria services / housekeeping & security services)• Handled the growth & development operations (like take-overs / strategic alliance / opening of new departments)• Oversaw the medico-legal cases and medical insurance related litigations• Imparted training and upgraded the skills for all level of employees• Incorporated the employee engagement and best HR practicesHighlights:• Successfully launched 1st Air Ambulance Service in Eastern India• Adjudged for implementing “Balance Score Card” and “Best HR Practices”• Initiated numerous schemes and devised Special Packages for treatment of under-privileged / children• Reduced the infection rate to 3% (better than international standards of 4%)• Contributed in reduction of antibiotic usage within package by 50%• Established & started various clinics like Pacemaker, Rehabilitation, Diabetic, Hypertension, etc.• Recognized for initiating Drug Trials – Phase II & III• Incorporated project management in new departments like Diabetology, Division of Thoracic Surgery and Vascular Surgery• Successfully handled tie-up with few local, regional & international centers for business augmentation• Served as Brand Ambassador for B.M.B.H.R.C.• Acquired the NABH accreditation for B.M. Birla Heart Research Centre as NABH Coordinator (led team BMBHRC to become 1st hospital in the country to be awarded for the same)• Worked as Faculty & Assessor for NABH• Initiated new courses like PGDCC in Cardiology, DNB in Cardiac Surgery and PDCC in Cardiac Anesthesia

Highlights:• Worked as Guest Faculty at West Bengal National University of Juridical Sciences (Medical Law) / Visiting Faculty to Indian Institute of Indian Institute of Healthcare Management & Research, Jaipur, Indian Institute of Port Management, Kolkata and Haldia Institute of Technology• Served as Life Member of Insurance Institute of India, Mumbai / Member of Institute of Directors, New Delhi / Assessor of NABH / President (WB Chapter) of Federation of Hospital Administrators of India