Bob Waddington, Dba Email and Phone Number

• Support the development and coordination of data improvement solution proposals (people, process, technology) with Data Stewards and mitigation teams. • Manage all tracking documentation for metric review forecast, root cause solution output (kaizen analysis documentation), solutions write-ups, and development of root cause executive summary findings. • Lead the strategic development and implementation of data maintenance to strengthen SCE’s data quality to enable and enhance risk-based decision-making. • Analyze and manage data quality in source systems, including performing root cause analysis and developing data quality action plans including coordinating with Data SME, Data Custodian, IT Data SME, and Business Process Owners – volumes of assets are generally in the tens of thousands. • Lead a team of Subject Matter Experts in the design, development, and implementation of internal controls of data, including acceptable quality levels and threshold limits that require corrective action. • Make recommendations to change procedures and policies concerning asset data standards and asset data metadata, including determining source system and system of truth. • Lead the development of automated dashboards that help analyze and manage data quality in source systems of records. • Use SAP, Map3D, and other systems to locate and identify missing overhead assets to correctly update asset information in source systems.

Manage and provide leadership to a team of 8 specialists and advisors. My team manages, maintains, and reports on inspection data gathered during field inspections of structures in mostly high-fire areas via ArcGIS and other tools. • Set individual goals for the year, focused on achieving organizational goals while developing individual skills and competencies • Mentor and guide team members on processes and tasks • Provide leadership to the team, driving behavior and energies towards reaching milestones and fulfilling organization goals • Perform 1:1 sync ups with employees to review work and performance • Manage workloads to maximize productivity while maintaining work/life balance • Monitor and track performance, providing timely and constructive feedback to encourage proper behaviors and methods and help correct any issues or performance problems that may arise • Perform year-end performance rating functions to properly evaluate employees and recognize and reward top performers • Develop training plan for employees to ensure adequate training and back ups • Currently leading the team through an 18-month effort to replace and rebuild the entire inspection data collection infrastructure, replacing multiple stand-alone databases with a single, enterprise-level server environment. This effort includes updating related scoping functions to create efficiencies and reduce the need for manual intervention. • Led the development of new dashboards to update the way data is presented and reported, reducing the man-hours required to run and send reports by creating self-service dashboards.

Manage the development, implementation, and execution of a variety of projects and processes to improve customers’ access to renewable energy, specifically in disadvantaged communities, and improve our customers’ experience with the company.• Led the project teams that successfully developed processes and procedures to create the framework and manage two California state-wide programs aimed at installing $1.1 billion of solar photovoltaic (PV) systems on multi-family and single-family residences in disadvantaged communities throughout California.• Manage multiple, concurrent projects focused on improving customer programs, experience, and touch points.• Managed all phases of the redesign of the company’s non-residential bill presentment. Managed cross-functional teams to add new graphs and tables to the bill, increasing visibility of important information for customers. • Developed external marketing campaigns for residential and non-residential bill redesign project, including direct marketing to segmented customers and social media messaging.• Continually update forecast models for customer uptake and manual billing costs to inform internal stakeholders and prepare for program launch.• Utilize data collected and compiled through secondary research, surveys, focus groups, benchmarking, and other forms of primary research to provide insight from the data and communicate opportunities or issues.• Integrate work and teams across relevant areas, managing risks, developing and executing business plans to completion.• Monitor customer service representative call volume/data and social media engagement to identify potential issues or actions after program launch to improve processes and increase customer satisfaction.• Present data, recommendations, and project status to senior leadership, various stakeholders, and interested groups, via reports, charts, and other forms of presentation.

Manage the development, implementation, and execution of a variety of projects and processes to measure and improve efficiency, productivity, performance, and quality throughout the organization.• Manage multiple, concurrent projects focused on measuring, analyzing, and improving efficiency and productivity, including developing tools and performance metrics, assessing operational impacts, process mapping, making recommendations, and providing feedback for improvements. • Manage the compilation and dissemination of regular (weekly, monthly, and quarterly) reports on planner performance, work order turnover and throughput, and other efficiency measurements.• Communicate project information including project plans, recommendations, and project status to senior leadership, sponsors, business advisors, business clients, and peer organizations. • Lead cross-functional teams to identify and develop process improvements, providing strategic direction and leadership to improve business operations. • Engage with management to identify opportunities, analyze, obtain stakeholder approval, and develop new processes and strategies for business groups to increase efficiency and productivity.• Train, mentor, and educate colleagues and resources in peer organizations on skills, job tasks, and processes.• Develop performance goals, metrics, and benchmarks to monitor and manage performance for the organization.• Develop and maintain tools for tracking, monitoring, and reporting performance of Planners, performance metrics, compliance documents, benchmarking, CPUC issues, and other projects used by the organization.• Develop and maintain several database and reporting applications to monitor work, performance metrics, historical data, and enterprise data used daily by thousands of employees from a variety of work groups. • Lead and handle data analytic functions, performing complex data analytics and communicating analysis and recommendations to all levels of management.

Directly supervised and lead team of Technical Specialists in Design Support Process Education group• Coached and mentored Technical Specialist 3s to improve skills and abilities for growth and continual improvement.• Performed year-end performance review for employees.• Developed new performance goals for direct reports to provide stretch goals, recognize qualitative work, and better align job functions with corporate goals.

Developed, implemented, and maintained tools created for and used by the Central Design, Planning Organization, and other various units within the T&D organization.• Utilized company corporate data warehouses to extract, analyze, document, and report data, often extracting data from multiple data sources simultaneously using SAS, SQL, and/or Microsoft Access.• Performed data analysis, documented findings, and provided recommendations to management to drive change in a severely change-resistant environment.• Supported T&D storm communication team during storm events to gather and compile status updates and large amounts of data from around the service territory to prepare for media dissemination.• Conduct ad-hoc analyses and participate in special projects to provide support to many organizations.• Performed data extraction, analyzing large amounts of raw data from disparate data sources and effectively communicating and providing insights for senior management.

Teach masters-level and doctorate-level college courses and participate as a member or a chair on numerous doctoral dissertation committees. • HMR606 – Management of Organizations ◦ Course covers performance management, employee development, and team performance management • BLW602 – Business Law ◦ Course covers laws, torts, contracts, discrimination, and other business law-related topics • BLW607 – Legal Environment for Managing Employees ◦ Course covers employer/employee duties, Title VII & the Civil Rights Act, EEOC, and unions • BUS605 – Global Strategic Management ◦ Course covers business environments, business-level strategies, corporate-level strategies, identification of risks and opportunities, organizational structures, and controls and practices of strategic leaders • BUS 410 – Operations Management ◦ Course covers the role of operations in an organization, operations strategy and the linkage to corporate strategy • MPA502 – Public Budgeting Systems ◦ Course covers the theory and practice of public budget preparation and review, governmental accounting and auditing, and political issues in the budget process.

Instruct students of varying ages and ability levels to learn to play music. Teach students how to read, count, and play music in three different instruments, tailoring the lessons to each students ability level, musical tastes, and preferences. Developed new percussion curriculum to ensure students receive proper technique and progressive lessons that build on skills learned.

Developed and deployed numerous web sites for varying types and sizes of companies, including small retail stores, non-profit groups, and entertainment groups.• Built custom websites from scratch, including eCommerce sites for processing orders for small businesses and non-profit organizations.• Built custom database architecture to store and retrieve data quickly and securely.• Optimized sites for search engines, improving Google ranking in search results.• Collect and analyze online traffic data using Google analytics and AdWords to identify popular customer channels and shopping preferences.

• Managed off-site warehouse storage of customer tax and payroll records• Provided reports to management about requests and documents approaching end of retention• Conducted secure document destruction of documents• Responsible for managing confidential customer documents and information• Delivered time-sensitive services to clients, often under restrictive time constraints

Daily management of entire company, including developing direction, budgeting, purchasing, sales, and employee management.• Managed and mentored employees, including coaching, training, and performance management direction.• Implemented team building strategies to create an efficient, safe, and effective working environment.• Developed and implemented multiple short and long-term strategies to improve business and customer satisfaction.• Developed and implemented online and in-store marketing campaigns to increase sales and customer retention.• Quadrupled sales and staff during tenure as store manager, leading to a relocation of the store to a larger facility.• Measured and monitored ROI on marketing investments, identifying best vehicles for marketing both online and in-store.• Focused on resource utilization, employee productivity, safe work practices, and compliance to company expectations and protocols.• Developed business cases for potential marketing and purchasing strategies to present to store ownership. These cases would establish what inventory we would be purchasing in large quantities to stock for the entire year, and how we planned to market and sell it. Required thorough research to determine customer take rates at multiple price points, market trends, competition, and ROI.• Collected and analyzed online traffic data using Google analytics and Google AdWords to identify popular customer channels and shopping preferences.