Brandon Mcgee Email & Phone Number

Locust Grove, Georgia, United States

Bethesda, Md, Us

Welcome guests in a warm and friendly manner overnight.Ascertains guests’ lodging, purchasing needs.Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.Registers guests and manages the rooming chart.Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.Balances the cash drawer by counting cash at the beginning and end of the work shift.Reconciles nightly finances and reports.Responds to guest inquiries and requests in a timely, friendly, and efficient manner.Provides pre-arrival support for guests arriving on packages.Facilitates correspondence with guests.Knows all essential aspects of our resort or hotel operations.Acts as the site liaison for the services and sales center.Works collaboratively with any resort associates and resources.

San Francisco, California, Us

Safely and efficiently delivered multiple passengers daily.Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes.Maintained a clean and safe vehicle to enhance the passenger experience.Consistently received high ratings from passengers for excellent service.Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure a superior customer experience.Ensured vehicles were maintained in clean and excellent condition while delivering top-notch customer service and resolving any issues promptly.Loaded and unloaded vehicles, identified the most efficient routes, and demonstrated composure in high-pressure situations.Followed GPS directions accurately, calculated fares correctly, and completed necessary administrative tasks efficiently.Attained and maintained a flawless 5-star Uber rider rating.

Boston, Ma, Us

Guided clients through planning and prioritization, resulting in successful project outcomeCollaborated with IT and Treasury stakeholders to integrate radio, communication, and computer systems, achieving seamless transaction processing.Managed cross-functional teams to deliver four critical projects within the Department of Corrections State of Georgia.Develop detailed project plans, including timelines, budgets, and resource allocation.Ensure project goals are met by coordinating with cross-functional teams.Monitor and report on project progress, adjusting plans as necessary to stay on track.Identify and mitigate project risks and issues.Communicate project status and updates to stakeholders.Make sure that the project meets the expected quality and satisfies the client's requirements.Application through Interview SchedulingEnabling the Mentee / Mentor Matching ProcessPreparing for Program Kick-Offs, Monthly Workshop

Jersey City, Nj, Us

Established a PMO role and created a center of excellence aligned with Project Management Institute (PMI) guidelines, quality standards, and company strategy.Implemented efficiencies that meet or surpass the financial expectations set at project initiation.Developed and governed program and portfolio management processes, dashboards, and templates while adhering to policies and metrics.Monitored projects, programs, and portfolios to ensure compliance with project policies, standards, schedules, budgets, and quality expectations.Managed projects, programs, and portfolio deliverables and tasks.Coached and mentored teams, sharing knowledge and best practices.Hired and managed PMO staff, including project, program, and portfolio professionals, in alignment with project objectives.Collaborated with project managers, analysts, market leads, and others to align on project deliverables, support contractors, identify project, program, and portfolio priorities, address challenges, and communicate project risks and opportunities.Oversaw project managers to ensure timely and cost-effective delivery of projects while meeting quality standards.Reported to the executive team on the progress and performance of PMO.Worked with the executive team to evaluate proposals and select those with the highest potential value, impact, and strategic alignment.

Virginia Beach, Va - Virginia, Us

Utilize the Microsoft Office 365 suite to create and execute portfolio program plan documents. Track project progress through ServiceNow.Guide and advise business unit portfolio program leaders.Coordinate and report on various portfolio program artifacts such as scope, roadmaps, milestone schedules, stakeholder lists, risk/issue registers, change logs, status reports, financials, hours billed allocations, and others as determined. Manage inter-project dependencies.Research and comprehend blockers, dependencies, issues, and concerns.Report on project statuses and create or update dashboards for presentation at designated meetings.Communicate opportunities and risks to stakeholders and management.Leverage a broad understanding of the systems and processes of the supported departments and business functions.

Saint Louis, Mo, Us

Coordinate and implement interventions to increase HEDIS, CAHPS, and designated health measures for the Plan. JIRA, Agile, and Waterfall Techniques, proficient in claims adjudication, training to providers on claims, systems Coordinated and monitored quality improvement and organizational projects, such as the National Committee for Quality Assurance (NCQA) and Healthcare Effectiveness Data and Information Set (HEDIS). CMS Interoperability.Provided functional and technical knowledge of NCQA/HEDIS to all plans and departmental staff. Delivered educational sessions to internal staff and external constituents as needed. Software Development familiarity with the Medicare/Medicaid environment. Proficient in change management with the project lifecycle.Coordinated Work Plan, team, and resources for HEDIS/Consumer Assessment of Healthcare Providers and Systems (CAHPS) submission to Connector Authority and NCQA. Proficient in Epic Electronic health record research.Analyzed data and developed presentations and materials for committees, articles for newsletters, and other educational pieces. Proficient in Microsoft Office 365 suite.Designed, ran, and managed the data review process to ensure the accuracy and integrity of data reports, meeting regulatory and operational requirements.Coordinated and implemented interventions to increase HEDIS, CAHPS, and designated health measures for the Plan. Proficient in claims adjudication, and training providers on claims and systems. Skilled in JIRA, Agile, and Waterfall Techniques.

Atlanta, Georgia, Us

As a technical project manager, my responsibilities included working on internal Community Health projects and programs. I utilized Microsoft Projects for process improvement and project management support.I managed multiple complete Medicare/Medicaid readiness project life cycles annually, including requirements gathering, project planning, scheduling, resource allocation, and project execution, deployment, and closure. I am proficient in change management throughout the project lifecycle.As a proficient business analyst, I developed test plans, scenarios, and cases, and executed UAT for Payor systems. I also tracked project status, risks, and requirements for MMIS, MITA, Medicaid, Medicare, and long-term care systems.I managed Healthcare EDI operations with experience in Claims and Membership business knowledge. I am proficient in data warehouse storage for HL7 systems.I managed CSR requests to meet agreed-upon deadlines. I also supported physician engagement, data/analytics, communication, education, training, and performance improvement plans around payer programs and change management within state guidelines.I designed and implemented business processes and data flows.

Oakland, California, Us

• Collaborated with functional leads to analyze business processes, conducted focus groups, and provided project reporting to executives.• Developed project strategies based on Agile and PMI waterfall standards for physician staff at Kaiser Permanente.• Acted as a liaison by understanding business requirements, mapping process models, and designing technical solutions.

Oakland, California, Us

• Responded to complex calls related to specialized product lines or queues with empathy and professionalism.• Initiated contact with appropriate Health Plan, medical group, and facility personnel to resolve member concerns effectively.• Documented all interactions according to procedure to ensure accurate record-keeping.

Denver, Co, Us

• Implemented training programs, benefits packages, and incentives to foster a positive work environment• Managed payroll for 40,000 employees and reduced benefits costs by 15% annually• Introduced the company's first formal performance review program and revised job descriptions across all levels

Mascot, New South Wales, Au

Manages a team of customer service representatives or member services representativesDevelops schedulesAssigns and monitors workGathers resourcesMeasures and monitors service performance quality standards to ensure customer satisfaction and to comply with regulatory agenciesRecommends changes in guidelines, procedures, policies Provides operational direction to team and resolves operational issuesAttracts, selects and maintains a qualified, motivated staff which involves interviewing, coaching, counseling, disciplining, advising, monitoring, training, terminating Implements line of business strategiesPerforms financial management, tracking, analysis and management of accounts receivables to ensure financial goals for the line of business are met Conducts analysis of data and reports to improve employee performanceErroneous decisions/recommendations or failure to achieve results may cause delays in program schedules and result in the allocation of more resources and additional fundsInvolves interpreting and analyzing administrative or technical conceptsJudgment is required to make decisions for less defined issueRequires moderately complex decision-makingRecognizes linkages and understands impact of individual actions on other parts of the organization and member / customer Works on issues where analysis of situation or data requires review of relevant factorsRequires considerable amount of analysis to consider all alternatives for identified, yet complex, problemsFollows operational policies in selecting methods and techniques to determine the best solutions Information to solve the problem comes from a variety of sources which may not be readily availableAssume other duties as directed.

Brookfield, Wisc., Us

Performed complete review of HR polices with HR managers culminating in a report to senior management with recommendations on outdated policies and those affected by new HR laws. Analyzed compensation figures for the information technology division, bench marketing each position with salary statistics and industry research. Created an advanced database in Microsoft Excel to track compensation figures for short-term disability and department errors, Ultipro and People soft Managed payroll for 12,000 employees Produced payroll for bi-weekly, salary, retroactive, bonuses, and salary increases.program management, project management or strategic planning & execution experience with implementation of people soft and the migration of Ultipro to people soft.

Richardson, Tx, Us

• Supervised and coordinated personnel in the Claims & Referral Department, ensuring efficient operations and customer service.• Administered personnel policies and procedures, including counseling, disciplinary actions, and grievances.• Interviewed, hired, and evaluated department personnel, contributing to a positive work environment and team performance.

Doctor Of Philosophy (Ph.D.), Theology And Religious Vocations

Master Of Arts (M.A.), Theology And Religious Vocations

Certified Professionals, Project Management

Project Management Certification, Project Management

Bachelors, Urban Ministry/Non Profit Management

Bachelors, Religion/Religious Studies

Associate'S Degree, Ministry Leadership

Associate Of Arts - Aa, Urban Studies/Affairs

Bachelors, Urban Ministry

Master Of Arts - Ma, Urban Ministry

Bachelor Of Business Administration - Bba, Entrepreneurial And Small Business Operations

Bachelors, Entrepreneurial And Small Business Operations