• MBA faculty management• General education administration• External Degree Programme management with the London Metropolitan University • Liaise with the Ministry of Education for EduTrust evaluation• MBA programme supervision and quality assurance• Liaise with the UK partner universities and overseas education agencies• MBA candidates' admission assessment• Final evaluation of student results• Teaching business management-related modules• MBA research dissertation supervisor

• Teaching human resources, marketing, entrepreneurship, strategic business management, and academic research to diploma and master's students.• Student examinations, academic paper guidance, and evaluation.• Providing academic support for textbook compilation and editing.• Providing assistance to graduating students' research thesis preparation and presentation.• Utilizing diversified teaching methods depending on the subject matter to be taken up.• Maintaining and updating the student’s records on a semester basis.• Education and student administration.• Participating in extra-curricular activities such as student council elections, outdoor activities, festival parties, and outings, etc.• Executing additional assignments as required by the Department Head and College Principal.• Liaising with government education departments.

• Top performer and the highest up seller • Star of the year- 2019. • Star of the month- August 2019.• Served 20,000 global customers(tourists) every day on average;• Supported the daily operation and management• Delivering excellent customer engagement and service in line with both external and internal mystery shopper criteria.• Adopted a flexible approach to change including adjusting to site operations on an ad hoc basis in response to business requirements, site circumstances and business innovation.• Provided marketing strategies to enhance sales revenue• Energetic – stamina is essential to ensure all my guests experience excellent levels of service all day.• Enthusiastic – I love what I do and so do my guests.• Engaging – willing and able to communicate with guests of all ages.• Friendly – teamwork and a smile are the foundations of the business.

• Providing coaching and tutoring services in Chinese Mandarin at beginner, intermediate and advanced levels• Coaching students to IELTS beginner and Intermediate level• Tutoring business studies up to Master’s level• Taught many international students with diverse background from all ages in London:• Students from the UK, France, Russia, Columbia, Malaysia, Bangladesh, Lithuania, etc• All the business students passed college and university's term exams and assessment thesis• 95% of students passed official Chinese language HSK examsInternet References:Company profile: https://www.youtube.com/watch?v=whtNdJ925Mk Student Review/ Reference: https://www.google.com/search?q=tutorfair+London+Chaochen&rlz=1C1CHBF_en-GBGB818GB818&oq=tutorfair+London+Chaochen&aqs=chrome..69i57j69i65.20942j0j8&sourceid=chrome&ie=UTF-8

Responsibilities:• Annual company sales targets were met and exceeded• Recruiting and coaching new members for the team • Approached new clients by phone call, emails, roadshows and organizing social events (workshops, seminars, etc.)• Generated leads and new sales opportunities• Market research and positively developed new oversea market (China)• Delivered presentation to clients and business owners in business events• Constantly supported the senior manager to research the company's and industry's latest policy and regulation• Coordination in between team members, senior branch management, company's HQ, and departments of accounting, customer service, staff training, and underwriting• Processing documents, invoice, fund fact sheet, and contracts, etc. after closing deals• Record keeping• Delivered excellent clients relationship management• Enhanced clients' loyalty and got clients' referral• Prepared team profile and client's profile• Developed business with international clients including Chinese, Singaporean, Malaysian, Indian, Vietnamese, and Bangladesh, etc.

Singapore Armed Forces Training Institute- Military Institut (SAFTI MI)- Officer Cadet School (OCS)· Gained professional knowledge and experience in Emergency Medical Techniques · Combat life-saving skills· Basic Military Combat Skills· Self-discipline, self-motivation, never-give-up and can-do attitudeSelected Achievements and Career Highlights:· Was a combat cover medic at SAFTI- MI- OCS (military institute- officer cadet school). Provided on-site medical and safety coverage for local and overseas military exercise· Overseas safety coverage:-Taiwan- 'Star Light' Training, once-Brunei- Jungle Confidence Course (JCC) and 'Exercise Lancer ' training, twice· In July 2012, was selected into medic marching contingent for Singapore Armed Forces Day Parade (SAFDP) and was inspected by prime-minister Lee Hsian Loon· Provided safety coverage to Army Half Marathon (AHM) 2012· Provided a variety of safety coverage for training troops which consists of 150 officer cadet trainees and 15 officers