Dr. Devyanee Sharma Email & Phone Number

Noida, Up, In

Sector 128 Noida Up

Noida, Up

• Actively participated and represented the department in NABH Re-Accreditation of Jaypee Multispeciality Hospital Feb 2022• Worked as part of the core Quality team for NABH Desktop surveillance for reaccreditation in Jan 2021.• Formulation and implementation of Policies, Manuals, Standard Operating Protocols (SOP), Quality Indicators, closure of non-compliances as per NABH guidelines.• Conducted Quality Internal Audits for various departments report making and closure• Active involvement in Open File Audit, Facility Audit for OPD areas as per quality requirements• Conducted Mock drills for various codes in various departments of HCO, documentation and report making followed by closure of GAPs observed• Prepared and Presented and implemented Quality Assurance Programme (QIP) for Radiology, OT, ICU, and Emergency• Facilitated event analysis and rapid response teams to address adverse and sentinel events.• Developed and ensured effective coordination and quality initiatives, including indications for monitoring and evaluating the quality of care, service, and satisfaction of providers and patients.• Managing and representing the Overall functioning and performance of Patient Welfare department• Addressing issues and initiating problem solving activities for current issues from IPD and OPD patients.• Training Directions and management of team for Feedback collection and entries in the Feedback Portal.• Handling online Feedback portal in terms of receiving the Feedbacks from all the modes and Analysis of all the received complaints, identification of relevant concerns• RCA and CAPA and end closure of the tickets• Preparation and circulation of Complaint tracker on weekly and monthly basis.• Analysis of weekly data and presentation in the Welfare Review Meet• Training on Patient rights & responsibilities, Patient education, Complaints handling, escalation matrix, Enhanced communication etc.

New Delhi, Delhi, India

• Meet patients and conduct the Field audits & C-SAT(customer satisfaction)data regularly• To conduct Process audits of all the processes for their region• Owner for all Gap closures of both clinical and non-clinical gaps for their region• To publish the city Dashboard on a weekly basis• To suggest Stakeholders about change management steps• Process mapping of various processes to bring in change• Implementation of Process Improvement projects as per requirement• Case analysis of escalations and closures• Suggesting over steps for NPS & CSAT improvement for their city

New Delhi, Delhi, India

• Addressing issues and initiating problem solving activities for international IPD patients.• Facilitation in planned discharges, coordination for discharge summary, billing and releasing.• Facilitating internal transfer of patients according to availability of wards and room.• Receive queries through mails or in hand Queries from healthcare facilitators/agents of various countries• Interpret the reports and refer the query to concerned doctor and get reply from them• Framing of reply to queries including diagnosis, treatment procedure, cost of procedure, length of stay in hospital and post discharge stay in India.• Maintenance of manual and online trackers of queries and all the activities of the department.• Prepared data of the facilitators, agents and old patients and keep them updated about the hospital services• Framing and sending of the Visa invitation letters to various embassy and framing of Performa invoices for various queries as per requirement and provide training for the same.• Induct new facilitators/agents into new agreements• Receive VIP's/HWC’s and other important personalities at the hospital.• Assisted seniors in regular liaisoning with hospital/ Govt. agencies/ Embassies and Press/Media

Gurgaon, India

1. Involved in NABH Accreditation of Hospitals in assistance with team of Experts2. Provided assistance to Hospitals in closing non-conformities of NABH reaccreditation, process improvement and documentation3. Expertise in formulation of departmental manuals, SOP’s, formulation of checklists, forms & formats as per accreditation & organizational requirements4. Involved in conducting Gap Analysis, prepare report and initiate closure of gaps & non-conformities5. Preparation of roadmap/action plan for Hospital Accreditation- NABH & JCI6. Assist organizations in identifying training requirements and develop modules for same

Port Blair, Andaman And Nicobar Islands, India

New Delhi, Delhi, India

Mba (Healthcare Administration), Hospital & Healthcare Administration, 76%

Bachelors Of Dental Surgery (Bds), Dental Surgery

Bachelor'S Degree, Dentistry