Dr. Dirk Koetting Email & Phone Number

Bad Tölz, By, De

Projectmanager:- Creating and defining work packages- Resource management & controlling- Design of future processes (ADONIS) - Carrying out the WS - Budget controlling- Setting up an agile project setup according to SCRUM- Coaching the stakeholders / employees with regard to agile working - Creating SAP operating concept and adapting the security concept- Preparation and installation/configuration/connection of SAP systems for SIEM (ETD SAP)- Installation / configuration of LogCollector & connecting the systems - Development of secure SW development process - reporting

Bad Tölz, Bayern, Deutschland

Managing DirectorHead of a specialized consulting company for IT strategies, AI and digitalization.Focus on ITSM, ISMS and process integration.Successful implementation of numerous projects in the areas of AI training and digital transformation.

Deggendorf

Conducting ITIL V4 Foundation training courses with a focus on ITSM and digital processes.Training of students and specialists in IT service management and digitalization.

Deutschland

Nürnberg

lectureship TH Nürnberg concerning ITSM , focus on ISO2x000 for Master students in SW Engineering

Nürnberg Und Umgebung, Deutschland

lectureship OHM Professional School / Technische Hochschule Nürnberg concerning ITSM , focus on ITIL , Digitalization and DSGVO for Master students in SW Engineering

- Analysing the existing infrastructure - Creating a concept for the migration of data to OneDrive and MS Sharepoint, Teams - Creating security concepts (CA, MAM, MDM, Defender)- Check, create authorisation concept- Create service concept - Create support process (ADONIS) - Check Navision 2016 migration to BC - Handover into operation - Identification of user access to internal infrastructure|applications- Ensuring the migration of accounts to MS 365 and Teams - Supporting employees during the migration

Consultant IAM, Infrastructure - Analysing the existing access (privileged users) of providers to legacy systems- Check IAM concept - Identification of the accesses to be migrated to GIAM, GPAM- Design and coordination of migration and decommissioning plan internally and with providers - Handover to operations - Review ISMS / access process - Review ITSM processes - Identification of privilieged user provider access to internal infrastructure|applications - Ensuring the migration of Mainframe accounts to GIAM, GPAM- Change old Access Tool HostExplorer

- Create a catalogue of questions for the supplier - Verify the supplier's phase model - Check the customer's requirements - GAP analysis CMO - FMO - Design, coordination of billing process - Check DR concept - Coordination of IT security concepts - Ensuring a common understanding of the requirements for the FMO based on the existing contract of the customer's IT strategy

Ensuring a common understanding of the requirements, Creating a project plan with timelines and statusRoadmap for implementing the measures to increase the maturity levels Creating the management presentation for the decision Building relationships between the departments involved

Munich

München Und Umgebung, Deutschland

execute IT Audits, like ITSM Process, Outsourcing, Supplier-contract Management, Cyber Risk, Applications, ISM, digitalization.

Munich Area, Germany

Munich

Projektmanager DCC ITSM Processes & Tools Consultant ITSM -Processes, Redesign Processes (ITSM, Financial)responsible for internal Project- KPI-Reporting and manage int., ext. Teamleads (12).Reporting and communication to the Management (internal & provider)Support of the future Service design, design Charging, SSR, Incident, PM, Changemanagement Process, create, develope Process interface manuals. Support the design of FMO-Services. Design CMDB Data model

München

Project Service Integration Management (Stream Fasttrack) analyze the existing Services in terms of Ordering, SSR and support to setup the Services in Service NOW. Requirementmanagement (Tool requirements) in cooperation with the tool architects.requirement aligment of teh Services with the responsible Service Manager in order to implement the Services in ServiceNow. Reporting and communication on Managementlevel (internal & provider)Support in terms of the future Service Design in Service Now.

Munich

Projectmanager / Process & ITIL Consultant to the CMDB topic within the Datacenter migration Program. Develope / design and implementaion of the datamodels for WIN / Linux / UNIX / databases (Oracle, DB2, MSSQL) in HPSM7 create reports in regards to the dataquality within the CMDB of HPSM7Establish quality gates to increase the dataquality of the delivered data from the supplier due to migration uploadsSupport team how to move CMDB datga from HPSM7 to Service Now

Austria

Outsourcing from IT –Services to Poland / RussiaSetup Service Delivery Management during the transition Create SLA/OLA, KPI‘s, SD Design, alignment with Operation team Create Service descriptions, - CataloguePrepare and handover Services to SD in Poland / RussiaSAC definition for customer and operational teamBudget responsibility for SD implementationResult presentation on Management LevelEscalation ManagementSupply Chain Planning in terms of E2E Service delivery

München

Projektmanager Transformation (international)Finayse Transformation of Collaborartion Services from the entities Austria, UK, Hongkong, IndonesiaDefinition and alignment the Service Acceptance critera from customer perspective and handover into operation. Escalation Management, SPOC and coordination point in order to solve the open isses nad control the involved parties (3rd Parties)Reporting and communication zu CxO Level of the entitites. Responsible for Budget and succesfully transition of the collaboration Services to the entitites.

Munich

analysis and optimization of existing Busines- Service pocessesWorkshops with involved departements to figured out the GAP and optimize process

München

Consultant DCC project, Service integration

Switzerland

Setup Service Delivery Management for the customer Coaching of the Service Delivery Manager

France

Outsourcing from Service Desk & RIM Services to Poland, Russia, ensure stable production during transition. Create Business Case and Operational execution of the Transition & Reporting to CIO, VP Level internal and to the customer Coaching future Service Delivery ManagerEscalation ManagementBudget responsibility for SD TransitionSupply Chain Planning for Soitec production from IT-Service delivery point of view

Germany, Ratingen

Consultant concerning SLA management and set up SLA-AUDIT process

Germany, Ingolstadt

Transition Manager for - the Stream User Access Management within the SD- Organization & Processes (ITIL)- Service Transition Process

France

Implement the SD Strategy from Mercedes Benz France with Fujitsu FranceDesign of the new Service Processes for supporting the business-, production processes, Supply Chain PlanningDirect reporting to Mercedes Benz CIO France, VP Mercedes Benz France Infrastructure, Network Services (MBF Transition)SLA negotiation with Provider, report definition Implementation tracking based on the defined agreed MS, QG Escalation ManagementBudget responsibility for SD issues

International

Burgkirchen (Germany)

Coaching of the Projectmanger concering PM-Method Prince2 and operational PM-activities for a transiton project

Paderborn

International

Interims Manager for departement Client Services, manag local Deskside support and external providers (HP, EDS, Canon, Computer Center (SD)Validate the Governance, Audit requirements from the Suppliers incl. providermanagement for HW suppliers (Printer, Laptops, Desktops)Responsible for the Incident-Change Problem Management- prozessOutsourcing of IT Services (Provisioning, Printmanagement, HW-support, SW Provisioning)SLA negotiation and SLA reviewssetup measurement to increase the customer satisfactionDirect report to VP Infrastructure, Head of Operationrepsonsible for the Budget of Department Client Services

International

Responsible for all raised RFC’s within the adidas a group, Control and improve the existing Change Process within adidas. Moderator of the int. CAB Meetings and Maintenance MeetingsResponsible for overall alignment within the global maintenance meetings incl. Supplier and whole adidas group.Create reports concerning the conducted global Changes including a presentation of the results to the Management, identify optimization and setup a mitigation planSetup int. Change Management Trainings (process & tool) Planning a global rollout (concerning Incident- Problem and Change Management) including Business Case and presentation to the adidas Management. Rework existing Process and Job documentationsDevelop a trainings concept concerning the implementation of Service Processes like incident– Problem- and Change Management of adidas Group Escalation ManagementEstablish Interfaces between MAGIC & ITG Mercury.Create transparency (maturity of CM-process) concerning the conducted RFC’S Direct report to the VP Infrastructure, Head of Operation

Ki Trainer Tüv Zertifiziert, Chatgtp, Perplexity, Gemini, Claude, Midjourney, Grok, Canvas

AI Strategy,LLM'S, CGTP'S, Promptdesign, AI Image Masterclass, GTP Power User

Doctor Of Philosophy - Phd, Economics

Activities and Societies:Dissertationsthema: „Auswirkung der Digitalisierung auf die Arbeitswelt“

Master Of Science - Ms, Management Information Systems, General

Masterthesis: „Auswirkung der Digitalisierung auf den Mittelstand“

Master Of Business Administration - Mba, Management Information Systems, General

Transition as an integral part of IT outsourcing

Diplom Advanced Study, Management Von Wachstum In Technologie Unternehmen

Activities and Societies: Alumni der Universität St. GallenDiploma thesis: "Integrative approach of existing tools and frameworks.

Wirtschaftsinformatik

Staatlich Geprüfter Techniker Der Datenverarbeitung, Elektrotechnik Und Elektronik