Experienced and knowledgeable information technology professional seeks to contribute my training and acquired skills within Tier-1 technical support and/or help desk role. Entry-level or paid internship position within the Cybersecurity industry. Veteran Recruitment Authority Eligible (30% or more Disability)
The We Can Win Foundation, Inc.
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Ceo And Executive DirectorThe We Can Win Foundation, Inc.Desoto, Tx, Us
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Ceo/Executive DirectorThe We Can Win Foundation, Inc. Feb 2021 - PresentDesoto, Texas, United States
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Cate Teacher (College Career Path, Touch Data System Entry And Professional CommunicationDallas Isd Career And Technical Education Aug 2022 - Sep 2024United States -
Founder/CeoWe Can Win - Real Talk About Prostate Cancer Feb 2021 - Sep 2024Dallas-Fort Worth Metroplex
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Long Term Substitute TeacherDallas Independent School District Feb 2022 - May 2022Dallas, Texas, United States•Replaced the regularly scheduled teacher in their absence. •Provide successful instructional and learning environment. •Responsible for carrying out the lesson plan of the regularly appointed teacher. -
Lead Desktop Support Specialist/ Computer Support SpecialistA.W. Brown Leadership Academy Jan 2017 - Dec 2020Dallas/Fort Worth Area•Conducted cloud migrations by moving data, applications, and other business elements from an organization's onsite computers to the cloud.•Provided premium customer service with a full range of technical troubleshooting services for their networks and workstations as well as remote troubleshooting and assistance.•Provided first call resolution for customer trouble tickets and escalated more difficult calls to the relevant operational subject matter experts (SME), IT Support, iOS.•Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems, Chrome OS, Article creation; Asset management for Tier 1 support that includes Contact Center/Remote and Desktop Support. -
Information Technology Security AnalystTime Warner Cable Jan 2015 - Dec 2016Coppell, Texas•Managed users and groups across multiple applications, including in-house and third-party applications. Interacted with business and Help Desk on a daily basis to provide internal customer support and ensure satisfaction.•Responsible for the oversight of the information security program to ensure that proper security controls exist and are enforced.•Planned, developed, implemented, and maintained programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data.•Improved customer relationships through customer-focused initiatives and significantly improved communication by designing and implementing improved concepts & processes.
Dr. Edward W. W. Education Details
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Business, Management, Marketing, And Related Support Services -
Itt Technical Institute - Lathrop, CaNetwork Systems Administration -
Fortinet Nse Training Institute Certification ProgramCybersecurity -
Sacramento Bible And Theological SeminaryTheology/Theological Studies
Frequently Asked Questions about Dr. Edward W. W.
What company does Dr. Edward W. W. work for?
Dr. Edward W. W. works for The We Can Win Foundation, Inc.
What is Dr. Edward W. W.'s role at the current company?
Dr. Edward W. W.'s current role is CEO and Executive Director.
What schools did Dr. Edward W. W. attend?
Dr. Edward W. W. attended Colorado State University-Global Campus, Capella University, Itt Technical Institute - Lathrop, Ca, Fortinet Nse Training Institute Certification Program, Sacramento Bible And Theological Seminary.
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