•Replaced the regularly scheduled teacher in their absence. •Provide successful instructional and learning environment. •Responsible for carrying out the lesson plan of the regularly appointed teacher.

•Conducted cloud migrations by moving data, applications, and other business elements from an organization's onsite computers to the cloud.•Provided premium customer service with a full range of technical troubleshooting services for their networks and workstations as well as remote troubleshooting and assistance.•Provided first call resolution for customer trouble tickets and escalated more difficult calls to the relevant operational subject matter experts (SME), IT Support, iOS.•Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems, Chrome OS, Article creation; Asset management for Tier 1 support that includes Contact Center/Remote and Desktop Support.

•Managed users and groups across multiple applications, including in-house and third-party applications. Interacted with business and Help Desk on a daily basis to provide internal customer support and ensure satisfaction.•Responsible for the oversight of the information security program to ensure that proper security controls exist and are enforced.•Planned, developed, implemented, and maintained programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data.•Improved customer relationships through customer-focused initiatives and significantly improved communication by designing and implementing improved concepts & processes.