Experienced Development Strategy Consultant (DSC) with a demonstrated history of working in both; private and government sectors. His experience covers Tourism, Hospitality & Travel Industry. Skilled in Employees/Stakeholders empowerment, Critical Thinking, Intercultural Communication, Analytical Skills, Customer Satisfaction & Service Quality Measurement/Management. Good researcher with a strong background in both; qualitative & quantitative methods, & professional user of SPSS program for statistical analysis in social science. His researches cover Machine Learning, Artificial intelligence, Image-Congruence, Organisational Behaviour, Service Quality, Customer Satisfaction & Sustainable Tourism. Strong operations professional with MBA & a Doctor of Philosophy (PhD) focused in Hospitality Management from School of Hospitality and Tourism Management, University of Surrey, UK.