Dr. Elizabeth Hendrix Email & Phone Number

Washington, District Of Columbia, United States

I was promoted to a GS 13 on May 11, 2020. I transitioned to Disbursing and Debt Management's Business Planning and Solutions division. In this role, I have an even greater impact because this role impacts numerous programs and agencies. I provide: efficiency, effectiveness, customer satisfaction, innovations, internal controls to safeguard resources from fraud, theft, or unauthorized use, program enhancements, and decision-making at the GS 13 level. Also, I minimize risks, achieve results, recommend solutions, identify work problems and resolve them, identify business process improvements and implement them, create and deliver presentations for senior management and agencies, recommend improvements for increased customer satisfaction, identify communication issues and recommend ways to provide clarity, and increase collections. Moreoever, I continue to coach nation-wide for the Bureau of the Fiscal Service. *Nothing on this LinkedIn account represents my employer's views.

Washington, District Of Columbia

I am a Financial Program Specialist (Operations Manager) in the US Department of the Treasury's Bureau of Fiscal Service. My orientation day was December 12, 2016. I am responsible for managing the federal agencies' healthcare lockbox daily payment activities and the Electronic Data Interchange (EDI). Moreover, I manage any incident report for Personal Identifiable Information (PPI) and non-PPI healthcare incidents with the lockboxes, payments, and EDI. I manage the bank which processes billions of dollars in revenue for the federal government each year through the federal healthcare agencies. In 2015, the bank oversaw 42 million healthcare lockbox checks, 53.9 million Direct 835 transactions, 4.4 million "manufactured" 835s, 1.6 million submitted claims, 6.2 million Electronic Funds Transfers (totaling $5.4 billion), and 33.6 million claims. Specifically, I manage all aspects of program and bank management of our healthcare financial agents. This includes, among other things, daily operations, agency relationship management, budgeting, forecasting, strategic vision, tactics, process improvements, and implementations. I provide advice and guidance to the Revenue and Collections Management programs to build and operate systems used for Federal revenue collection. I prepare data analysis (e.g., statistical summaries, comparisons, identification of trends and patterns, documenting process flows, etc.) and presentations for meetings and briefings which effectively and accurately display program information to individuals and groups. I work on project budgets, spreadsheets, reconciliation of expenses, and cost analyses. I assist with the review of proposed program budgets, support the Supervisory Program Manager in evaluating service invoices received, conduct variance analyses on prior year and forecasted data, and perform analysis on program costs at the request of the supervisor.

Washington, District Of Columbia

I served as the team lead for the new mobile app program in Pay.Gov in addition to my regular position as the operations manager for the Electronic Data Interchange (EDI) programs until they moved the program into OTCNet in January 2020. In addition to my EDI duties and coaching, I oversaw the daily operations for this new Mobile App program, monitored the implementations, managed all incidents, and presented it to numerous agencies. In addition, I was one of five selected nation wide to serve as a new coach. I completed my coaching training for certification in June of 2019 and started coaching individuals and teams in the Bureau of Fiscal Service. I earned four cash awards for my performance in FY 2017 and 2018. In 2019, I won the RCM Employees' Employee Award, which is a special award because unlike other awards, it is not based on a nomination process and do not involve a management panel to select the winner. Instead, all RCM employees are given the opportunity to vote directly for the winners and recognize their peers. I won the Employees' Employee with the external focus for my work with agencies and the public to support RCM collection programs. During the election/selection, RCM employees use these criteria to determine the winners: business or technical contribution to accomplishing RCM program goals, personal contribution to the RCM culture, and interpersonal effectiveness in resolving workplace issues and helping fellow employees personally and professionally. RCM employees call this award the "Oscar." In 2019, I received two Round of Applause Awards as well. Nothing in this LinkedIn account represents the views of my current nor former employers.

Washington, Dc

I rotated to Bank Policy and Oversight for five months. In addition to continuing my daily program management and other responsibilities for two Federal healthcare programs, I did account analysis, financial agent oversight, budgeting, and bank policy work. In December of 2017, I was promoted to a higher grade level. Nothing on this LinkedIn site represents my current or former employers' views.

Birmingham, Alabama Area

I received a promotion at UAB from Doctoral Program Coordinator to Doctoral Program Manager I effective on May 4, 2014. While I finished my post-doctoral degree, I gained administrative skills in these positions. Moreover, I received a raise in the fall of 2015 & 2016. Responsibilities:•Administratively managing three graduate programs (a traditional PhD program at UAB, an Executive DSc program, and an Executive MSHA program in Dammam, Saudi Arabia) under the general direction of a functional Program Director or under the auspices of a Director of Operations and according to an established program plan. •Achieving objectives within defined parameters set by University and/or department policies and procedures or technical principles. •Fiscally managing invoices and payments both domestically and internationally and contract submission.•Determining the best approach to accomplish objectives established in the program plan. •Managing & monitoring all facets of the program application & acceptance process & admissions committee meetings.•Managing & running video conferences for students' defenses •Monitoring & reporting all required data and information related to students, program, alumni, and applicants.•Establishing the timely delivery of course offerings.•Identifying course instructors in a timely fashion and coordinating the personnel and logistical support for their hiring. •Monitoring student enrollment and progress.•Working with program support staff and faculty to organize and manage weekend course intensive programs. •Coordinating and assisting with all facets related to supporting visiting and distant instructors.•Managing compliance with university, department, & program standards.•Performing related duties as assigned to meet department, college and university goals and objectives.•Planning and managing events. •Managing PhD student recruitment and establishing a Graduate Assistant evaluation.

Uab And Off Campus At The Ywca In Woodlawn

I mentored a group of five students who worked on the food desert crisis in Birmingham, Alabama during the spring semester of 2015. In the spring semester of 2016, I am mentoring another group of students at UAB for their service learning project with the YWCA in Woodlawn. The 2016 Project: A substantial amount of veterans suffer from post-traumatic stress disorder and other mental disabilities. The YWCA Family Resource Center (FRC) is teaming up with UAB GHS 320 students to start a horticultural therapy program targeted for veterans using the YWCA’s community garden. The intent of this program is to ameliorate the veterans’ PTSD symptoms and expose them to opportunities using their new gardening skills. Thus the program will present therapeutic methods to handle mental disorders gardening skills and in return empower the participants. The students will research the target population (veterans with PTSD), peer-reviewed literature that supports the hypothesis, organizations that would offer access to this population, different funding sources, mental health therapists with specialty in veterans and other beneficial resources throughout the city for the program. This project is only to come up with a support system and the skeleton for this concept that could hopefully be used in the near future.Phase 1: Identifying target population for participants, researching other successful veteran horticultural therapy programs, investigating community partners, and researching benefits of horticultural therapy with PTSD.Phase 2: Evaluating possible funding sources and compiling a list of requirements needed for each grant.Phase 3: Meeting with community partners, finding horticultural therapist and finalizing specifics of program.Phase 4: Defining success rate and other evaluation measures, creating a survey and focus group of potential participants and designing measurable short term and long term goals.

Uab, The Gadsden Center, And The University Of Alabama In Tuscaloosa

In the fall of 2014, I taught EDF 362 at the University of Alabama at Birmingham. It is the Foundations of Education I: Social, Historical, and Philosophical course for undergraduate students in Education. I taught a master's-level, critical pedagogy class in multicultural education for the first term of summer school in 2012. I had three doctoral students and four master's students. In the spring of 2013, I taught another graduate class for UA in Tuscaloosa on Monday nights. I was offered a summer class to teach too in 2013, but I had executive students who came to UAB in June for one of their doctoral program, which I coordinated. Thus, I had to turn down the summer class for UA. I plan to continue teaching for UA and UAB when they need me.

Birmingham, Al

I served as the coordinator for two, doctoral programs in Health Services Administration, and a master's degree program in Dammam, Saudi Arabia. Duties & Responsibilities:•Under minimal supervision, coordinated administrative, personnel and logistical support for a defined department program (s), often of a large and/or complex nature. •Carried out established program objectives and directives. •Followed established guidelines or protocols. Determined the best approach to accomplish assignments. •Participated in program planning. •Acted as a communication liaison and special events planner. •Interfaced with outside resources such as volunteers, alumni, patients, other professionals in a defined field or with continuing education students. •Was responsible for adherence to program budget and/or other fiscal duties. •Assisted with contract preparation and submission. •Handled data management.•Coordinated and implemented training programs and related events and activities, and communicated effectively with diverse audiences and tracked alumni.

Jefferson County

I developed a lesson plan in a curriculum project for The Birmingham Civil Rights Institute with Dr. Samantha Briggs.

Jefferson County

I was a part-time tutor for at-risk students.

Birmingham, Al

I tutored the athletes (football players), and I helped organize their study hall sessions until I took a full-time position in Health Services Administration at UAB.

Tuscaloosa, Al

I taught English courses for Shelton State in the fall of 2012. Also, I taught English and Reading courses for them while I worked on my Ph.D. for two and a half years.Please note that Mr. Frank Palatnick did not work with me at this institution, but I was a consultant simulataneously, and his recommendation should be listed with the consultant section here.

On-Line

I taught two master's classes in research on-line in the fall and the spring--while I took my first-year law courses.

Saint Joseph, Mo

I taught: Introduction to Education, Multicultural Education, Research Methods in Assessment, and Literature Review and Case Study. Moreover, I developed master’s-level courses, advised students, served on thesis committees, and supervised pre-service teachers in the field. Also, I performed service for my department, university, community, and discipline. I conducted, presented, and published research as well. In addition, I reviewed textbooks for McGraw Hill and Columbia University Teachers College Press as well as for other publishers.

Ph.D., Instructional Leadership, 3.97

Master'S Of Public Administration, Public Policy Analysis/ Public Management, 4.0

I started this program in the summer of 2012. I was inducted into Pi Alpha Alpha, the National Honor Society for Public Administration.

J.D., Law Student, 4.0

Activities and Societies: I attended three semesters of law school, and then, I decided to focus on my MPA instead.

Master Of Arts (M.A.), Secondary Education And Teaching (English), 4.0

Bachelor Of Arts (B.A.) (Cum Laude With Honor'S In English), English And Dance, 3.63

Dance And Writing

I took two, dance classes (ballet and modern dance) here, and I took a "Writing for Dance" class too during summer school. I earned.