Aligning and delivering the governance and projects pertaining to infrastructure, software, data warehousing, business intelligence and machine learning capabilities, to service the growth of multiple international companies within the group, the largest thereof being King Price.

Providing strategic direction of all technology matters across the various business forums; executives, and the Board.Managing the relevant IT budgets, staff, risks, governance and policies.Building a cloud-first infrastructure with best of breed technologies to support service desk; hosting; network and security; as well as the management of IT assets.Implementing complex telephony solutions to support large call centers with intricate workflows.Building various bespoke software solutions with cloud-first technologies; and the modernisation of legacy solution to services architectures that would enable cloud migrations.Building advanced digital solutions in the form of mobile applications and self-service portals.Building a data warehouse, business intelligence and machine learning capability that delivers reporting solutions; key performance indicators and various analytical solutions.Aligning IT infrastructure; bespoke software development; digital solutions and data analytics to ensure the optimal integration thereof at an operational level, thereby creating exceptional customer journeys through the various business servicing channels.

Leading the establishment of a world-class and industry leading enterprise data warehouse, business intelligence and machine learning capability.Defining, developing and monitoring real-time reporting that aligns to a well-defined business performance measurement framework.Optimising key performance indicators through advanced analytics, improving operational efficiency and gaining market share, by means of data-driven competitive advantages.Developing various analytical solutions, such as claims fraud identification; claims repair optimisation; cross-sell and upsell recommendations; digital behavioral analytics; etc.

Data, information and knowledge management specialist and strategic advisor.Key stakeholder and project manager responsible for the design and implementation of an enterprise data warehouse, business intelligence, advanced data analytics, machine learning and geographical information system capabilities, which was built over a prolonged period.Achievement: Though this involvement the investment was recognised as a world class capability by winning the prestigious ITWeb BI Awards in 2011.Modernising SARS’ taxpayer accounts, tax declaration risk engine, single view of the taxpayer, incorporation of external data to identify tax avoidance and the optimising revenue collection. Developing various prediction models to optimise business operations, ranging from the collection of outstanding returns and debt, optimal audit selection and executions, taxpayer experience improvements to the formation of SARS’ office footprint by means of spatial analytics.Managing various operational activities such as budgets, governance, strategy, deliverables, as well as internal staff working with external consultant consortiums and vendors.

Subject matter expert on the topic of data; information and knowledge management.Compiled various tender responses and presentations across numerous industries, including the drafting of project plans, budgets and resource planning.Performed in different roles within the Agile solutions development lifecycle implementations (SDLC), business analyst; developer; and tester.

Performed various tasks such as the development, implementation and deployment of software solutions.

Assisted academic staff with the education of students in the field of computer science and informatics. This included presenting classes, evaluating student performance and formulating assignment / examination papers.