Dr. Frank Trefflich

Dr. Frank Trefflich Email and Phone Number

Director Customer Operations @ Rohde & Schwarz Cybersecurity
Montabaur, RP, DE
Dr. Frank Trefflich's Location
Montabaur, Rhineland-Palatinate, Germany, Germany
About Dr. Frank Trefflich

I love turning data into business insights to scale business, increase customer satisfaction and reduce costs.I have experience in digital service design and development of innovative customer service strategies in the telecommunications sector and e-commerce (B2C).I have closely followed and shaped the digital transformation of business models.Topics of my experience:Leadership and people management; building (international) teams; change management; organizational development;Data analysis; KPI definition, reporting; Order Management; Business Operations; Customer Care; Customer Experience; Customer Satisfaction; Customer Service Management; Complaint Management; Offshore Software Development; Outsourcing; Process Analysis; Process Management; DSL, VDSL; Mobile Communications; Software Migration; Software Requirements Management; Post Merger Integration; Process and Service Implementation; Social Media Management; Strategic Planning; Service Strategy; Service Innovation.Industry Background: Telecommunications sector and e-commerce;

Dr. Frank Trefflich's Current Company Details
Rohde & Schwarz Cybersecurity

Rohde & Schwarz Cybersecurity

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Director Customer Operations
Montabaur, RP, DE
Dr. Frank Trefflich Work Experience Details
  • Rohde & Schwarz Cybersecurity
    Director Customer Operations
    Rohde & Schwarz Cybersecurity
    Montabaur, Rp, De
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  • Rohde & Schwarz Cybersecurity
    Head Of Service & Support
    Rohde & Schwarz Cybersecurity Jun 2024 - Present
    Köln, Nordrhein-Westfalen, Deutschland
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  • Obi Next
    Team Lead B2C Order Operations
    Obi Next Nov 2021 - Feb 2024
    Köln, Nordrhein-Westfalen, Deutschland
    Operational End2End process responsible for B2C online orders in Germany, Austria, Czech Republic, Slovakia and Hungary.This includes KPI definition and analysis, ERP system monitoring and process optimization. Always with the goal of increasing customer satisfaction and reducing costs.
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  • Obi Group Holding
    Team Manager Central Customer Care - Operations & Business Development
    Obi Group Holding May 2019 - Oct 2021
    Köln
    - Operational responsibility for complaint management and social media support (in-house & external)- Process analysis & optimization to reduce customer contacts and cut costs
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  • 1&1 Telecommunication Se
    Head Of Complaint Management And Social Media Operations
    1&1 Telecommunication Se Dec 2012 - Apr 2019
    Montabaur, Germany
    Operational and strategic management of a department with three teams:- Central complaint management of 1&1 access products (DSL, mobile), including hosting products of Web.de and GMX- Social media service channels (customer forum, Facebook, Twitter, YouTube, Google+, Google PlayStore, TrustPilot)- Legal contention regulation
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  • 1&1 Telecommunication Se
    Head Of Process & Service Implementation
    1&1 Telecommunication Se Jan 2009 - Nov 2012
    Montabaur
    Service design and requirements management enabling Customer Service to support new DSL and mobile communication products and services
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  • 1&1 Telecommunication Se
    Process & Project Manager
    1&1 Telecommunication Se Oct 2007 - Dec 2008
    Montabaur
    Conception of customer care and business processes in the context of DSL and mobile telephony.Analyze requirements and create specifications for the CRM tool.
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  • Capgemini Consulting
    Senior Consultant (Telecom, Media, Entertainment)
    Capgemini Consulting Jan 2007 - Jun 2007
    Düsseldorf Area, Germany
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  • Universität Zu Köln
    Postgraduate
    Universität Zu Köln 2003 - 2007
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Dr. Frank Trefflich Education Details

Frequently Asked Questions about Dr. Frank Trefflich

What company does Dr. Frank Trefflich work for?

Dr. Frank Trefflich works for Rohde & Schwarz Cybersecurity

What is Dr. Frank Trefflich's role at the current company?

Dr. Frank Trefflich's current role is Director Customer Operations.

What schools did Dr. Frank Trefflich attend?

Dr. Frank Trefflich attended Universität Zu Köln / University Of Cologne.

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