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Dr. Frank Trefflich Email & Phone Number
Director Customer Operations
at
Rohde & Schwarz Cybersecurity
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director Customer Operations
Location
Montabaur, Rhineland-Palatinate, Germany
Who is Dr. Frank Trefflich? Overview
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Quick answer
Dr. Frank Trefflich is listed as Director Customer Operations at Rohde & Schwarz Cybersecurity, based in Montabaur, Rhineland-Palatinate, Germany. AeroLeads shows a matched LinkedIn profile for Dr. Frank Trefflich.
Dr. Frank Trefflich previously worked as Head of Service & Support at Rohde & Schwarz Cybersecurity and Team Lead B2C Order Operations at Obi Next. Dr. Frank Trefflich holds Doctor, Information Systems from Universität Zu Köln / University Of Cologne.
Company email context
Email format at Rohde & Schwarz Cybersecurity
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Rohde & Schwarz Cybersecurity
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Profile bio
About Dr. Frank Trefflich
I love turning data into business insights to scale business, increase customer satisfaction and reduce costs.I have experience in digital service design and development of innovative customer service strategies in the telecommunications sector and e-commerce (B2C).I have closely followed and shaped the digital transformation of business models.Topics of my experience:Leadership and people management; building (international) teams; change management; organizational development;Data analysis; KPI definition, reporting; Order Management; Business Operations; Customer Care; Customer Experience; Customer Satisfaction; Customer Service Management; Complaint Management; Offshore Software Development; Outsourcing; Process Analysis; Process Management; DSL, VDSL; Mobile Communications; Software Migration; Software Requirements Management; Post Merger Integration; Process and Service Implementation; Social Media Management; Strategic Planning; Service Strategy; Service Innovation.Industry Background: Telecommunications sector and e-commerce;
Current workplace
Dr. Frank Trefflich's current company
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9 roles · 23 years
Dr. Frank Trefflich work experience
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Head Of Service & Support
Current
Jun 2024 - Present
Team Lead B2C Order Operations
Operational End2End process responsible for B2C online orders in Germany, Austria, Czech Republic, Slovakia and Hungary.This includes KPI definition and analysis, ERP system monitoring and process optimization. Always with the goal of increasing customer satisfaction and reducing costs.
Nov 2021 - Feb 2024
Team Manager Central Customer Care - Operations & Business Development
- Operational responsibility for complaint management and social media support (in-house & external)- Process analysis & optimization to reduce customer contacts and cut costs
May 2019 - Oct 2021
Head Of Complaint Management And Social Media Operations
Operational and strategic management of a department with three teams:- Central complaint management of 1&1 access products (DSL, mobile), including hosting products of Web.de and GMX- Social media service channels (customer forum, Facebook, Twitter, YouTube, Google+, Google PlayStore, TrustPilot)- Legal contention regulation
Dec 2012 - Apr 2019
Head Of Process & Service Implementation
Service design and requirements management enabling Customer Service to support new DSL and mobile communication products and services
Jan 2009 - Nov 2012
Process & Project Manager
Conception of customer care and business processes in the context of DSL and mobile telephony.Analyze requirements and create specifications for the CRM tool.
Oct 2007 - Dec 2008
Senior Consultant (Telecom, Media, Entertainment)
Jan 2007 - Jun 2007
Postgraduate
2003 - 2007
~4 yrs
1 education record
Dr. Frank Trefflich education
FAQ
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What company does Dr. Frank Trefflich work for?
Dr. Frank Trefflich works for Rohde & Schwarz Cybersecurity.
What is Dr. Frank Trefflich's role at Rohde & Schwarz Cybersecurity?
Dr. Frank Trefflich is listed as Director Customer Operations at Rohde & Schwarz Cybersecurity.
Where is Dr. Frank Trefflich based?
Dr. Frank Trefflich is based in Montabaur, Rhineland-Palatinate, Germany while working with Rohde & Schwarz Cybersecurity.
What companies has Dr. Frank Trefflich worked for?
Dr. Frank Trefflich has worked for Rohde & Schwarz Cybersecurity, Obi Next, Obi Group Holding, 1&1 Telecommunication Se, and Capgemini Consulting.
How can I contact Dr. Frank Trefflich?
You can use AeroLeads to view verified contact signals for Dr. Frank Trefflich at Rohde & Schwarz Cybersecurity, including work email, phone, and LinkedIn data when available.
What schools did Dr. Frank Trefflich attend?
Dr. Frank Trefflich holds Doctor, Information Systems from Universität Zu Köln / University Of Cologne.
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