Seasoned and an accomplished senior industry professional with 30 years of insightful leadership experience across Canada and the Middle East region, focusing on Facilities Management and Operations & Maintenance. Expertise in formulating strategic business growth plans and managing operations with key focus on bottom-line profitability. Growth-oriented leader with a proven track record of success in achieving revenue growth objectives in competitive markets. Proven track record in Organizational Management and turn-around operations Expertise in managing sales and marketing, developing and executing effective business development strategies, and leading large and diversified teams to achieve business growth objectives Proficient in market research, analyzing competitor’s activities to generate market-share metrics, identifying business growth opportunities and adjusting business strategies to capture market share in existing and new areas Distinction of winning several high-value contracts/deals, showcasing strong networking and negotiation skills Adept at developing, managing and improving operational processes, policies and system in support of the company’s mission and introducing innovative solutions to improve efficiency and service quality while reducing cost Excellent communicator and negotiator-skilled in winning, retaining and growing new customers, building lasting and trusting partnerships with them and ensuring complete customer satisfaction Visionary & decisive leader- able to strategize and frame a highly potential team to drive disciplined business growth; skilled in recruitment, training and empowerment of employees to achieve the KPIs Proven interpersonal skills and motivational ability to ensure a strong team approach and the attainment of maximum performance levels and productivitySpecial Mention:-Excellent commercial awareness partnered with a strategic mindset -Featured in the Facility Management Power 50 List every year since 2012 -Distinction of managing high profile projects such as King Abdullah Petroleum Studies and Research Centre, Msheireb Properties, The Pearl Qatar, Qatar Petroleum District, Ministry of Education and Higher Education in Qatar, Saudi Railway Company, International Maritime Industries, etc. -Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ)
Abela Qatar International (Aqi)
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Chief Executive OfficerAbela Qatar International (Aqi) Apr 2020 - PresentDoha, Qatar• Managing a group of companies in various industries including Facilities Management, Construction, Logistics, Transportation, Consultancy and Marine• Responsible for the overall performance of the Group and its subsidiaries• Reports to the Group’s shareholders• Drives strategic development of the Group and its subsidiaries• Oversees business development and strategic alliances of the Group’s subsidiaries and Joint Ventures.
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Managing Director, Middle EastSnc-Lavalin Operations & Maintenance May 2011 - Apr 2020QatarDevelop tactical/long-term plans and monitor the execution against budget to enhance organizational capabilities. Build and direct a team of professionals to maintain key accounts and identify avenues to steer expansion in KSA and UAE markets. Lead market research and industry/competitive analysis to eliminate coverage gaps in key market segments. Implement best industry practices aligned with benchmarks to attain best returns on investment. Administer training and direction to sales and marketing teams to encourage self-sufficiency and competition. Establish reputation for operational excellence and superior customer service to optimize revenue development.Highlights:• Diversified the company’s portfolio by providing services across Facility Management Service Delivery, Consultancy, Managing Agent and Industrial and Transportation Operations and Maintenance• Successfully developed the business in the Middle East market from a small contract business to one of the largest FM providers in Qatar, achieving 30% year-over-year growth on average• Planned and executed winning strategies to steer market share growth across KSA and UAE region• Effectively negotiated and signed various contracts with blue chip clients such as Aramco, Msheireb Properties and others amounting to over 4 billion Rials• Strategically achieved 50 to 60% cost reduction in operations to position the company in a highly competitive market• Successfully won various new contracts, resulting in the increase of the workforce by twenty folds • Efficiently turned-around the business to a profitable one with strategic planning, ensuring positive cash flow position • Played a key role in settling all arrears and old receivables• Attracted other divisions of the company to establish presence in Qatar and capitalize on the expanding Qatari market -
General Manager, Middle EastSnc-Lavalin Operations & Maintenance May 2010 - May 2011Qatar
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Director Of OperationsSnc-Lavalin Profac Gulf Management Aug 2009 - May 2010
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Senior Director, Business DevelopmentSnc-Lavalin Profac Oct 2007 - Aug 2009Lead various business development initiatives for the Middle East region. Developed and executed effective sales and business development strategies and directed the team towards achieving various sales and business objectives. Identified, developed, negotiated and closed new contracts across the region. Developed and diversified business to increase income and the future growth of the company. Worked with internal groups within SNC-Lavalin ProFac to promote efficiencies within various clients’ operations. Developed and provided new solutions for the various clients to achieve savings.Highlights:• Efficiently led various Private and Public Partnership Proposals (PPP) across facilities management• Strategically achieved business growth through expansion into various sectors such as Manufacturing & Automotive• Managed the transition of new clients through strict project management discipline• Effectively led the operations of one of the major strategic client unit
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Director, Customer Support CenrtreSnc-Lavalin Profac Apr 2003 - Oct 2007Managed 4 different functions of the customer support center (CSC)- Call Center, Accounts Payable, Preventive Maintenance Management and Integration Services- leading a team of 125 members. Developed, implemented and administered disaster recovery and emergency preparedness plans for CSC. Managed the process of client and customer complaints and implemented a separate escalation process to ensure prompt resolution of customer complaints, enhancing customer satisfaction. Developed and coached employees to enhance their performance and achieve assigned customer service objectives. Highlights:• Efficiently managed a $5.6 million budget for the Customer Support Centre• Managed a $2.2 million budget and achieved saving of $569 K in the first year and $419K in the second year• Successfully led and executed a major project to consolidate and relocate three Customer Support Centers from Ontario and Quebec to New Brunswick• Directed a major project to transition the Public Works and Government Services Canada (PWGSC) contract from one service provider to SNC-Lavalin ProFac• Effectively managed various proposals and presentations to clients, winning 3 major contracts for SNC-Lavalin ProFac• Facilitated in re-designing the CSC process to improve productivity and ensure service requirements are met• Maximized the centralization function of the CSC through implementation of an end-to-end procure-to-pay process• Strategically improved existing processes in the Accounts Payables department which resulted in increased productivity by 400%• Enhanced productivity in the call center function by 60% by improving business processes• Significantly increased employee satisfaction rate from an overall 62% to 92% and customer satisfaction rate to an all-time high of 93%• Facilitated in setting up a separate call center for the Ontario Realty Corporation
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Senior Corporate Quality Assurance ManagerSnc-Lavalin Profac Nov 2002 - Apr 2003Planned, directed and coordinated quality assurance programs and formulated quality control policies. Inspected and supervised the standard of all operations and ensured that the quality of production maintained at its best. Provided training to 15 Quality Coordinators and 20 internal Auditors to ensure successful internal quality audits.Highlights:• Established, implemented and maintained the quality system of SNC-Lavalin ProFac in compliance with the ISO 9001:94 and upgraded to ISO 9001:2000 standards for continuous improvement across 70 locations• Efficiently led various external audits with no major non-conformance• Successfully led a company-wide Best Practices Project and delivered on time
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Corporate Quality Assurance ManagerSnc-Lavalin Profac Nov 2000 - Nov 2002Established, Implemented and maintained the quality system of SNC-Lavalin ProFac In compliance with the ISO 9001:94 and then upgraded to the ISO 9001:2000 Standards with the objective of continuous improvement throughout seventy locations.
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Product Quality/Ehs ManagerLuzenac Inc. Mar 1997 - Nov 2000Established, implemented and maintained the quality system of Luzenac Inc. In compliance with the ISO 9002:94 Standards with the objective of continuous improvement throughout four locations (Timmins Micronizing Plant, Penhorwood Flotation Plant and mine site, Saint Pierre De Broughton Processing Plant and the Oakville Warehousing facilities).Developed and managed the Community Relations initiative which strengthened the ties between the industry and the community.Devised a full closure plan for all locations and presented it to the Ministry of the Environment and the Ministry of Northern Development and Mining.
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Quality Control InspectorNeelon Casting Inc. May 1992 - Mar 1997
Dr. Imad Al-Khoury Education Details
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Business Ethics -
Business Administration And Management, General -
Athabasca UniversityPost Graduate Diploma In Business Management
Frequently Asked Questions about Dr. Imad Al-Khoury
What company does Dr. Imad Al-Khoury work for?
Dr. Imad Al-Khoury works for Abela Qatar International (Aqi)
What is Dr. Imad Al-Khoury's role at the current company?
Dr. Imad Al-Khoury's current role is Chief Executive Officer at Abela Qatar International (AQI).
What schools did Dr. Imad Al-Khoury attend?
Dr. Imad Al-Khoury attended Grenoble Ecole De Management, Athabasca University, Athabasca University.
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