Dr. John T. Aigbonohan Email & Phone Number

Shell Ia Specialist Hospitals

• Taking responsibility for Executive leadership of Hospital management services division of the business, ensure delivery of contractual obligations on behalf of the Group CEO and Board of Directors, by employing skills such as Managerial leadership, Consultative, Stakeholder management , risk management and data analytics in the implementation of the clinical service strategy. Ultimately delivering high quality, patient centered services on a day-to-day basis with consistent monthly achievement of over 95% compliance with set KPI limits within first 6 months of take over.• Leading key work streams to deliver the blueprint of the culture of change, transition, innovative reorganization, and reconfiguration of the clients specialist care services to achieve the new end-to-end GP to Specialist integrated care system using business process optimization maps and systems and infrastructural redesign collaborations within 3 months of take over.• Directing operations that assure adequate human and supply chain capacity, optimized systems and clinical Policies, processes and work instructions, within each clinical service, for effective clinical governance agenda. • Overseeing all projects pertaining to the delivery of Hospital Management systems set-up, upgrade, infrastructure uplifting and profitability drive for new and existing investors

• Led the multiple new business streams MVP product development projects, business process optimization and strategic planning for designing, advising, and managing operations for exiting products related to Employee wellness and fitness and return to work programs for corporate clients • Oversaw financial reporting and profit and loss management for the business unit, applying Financial Analysis skills and Cost-Benefit Analysis. Through these efforts, we managed to save 20% in unnecessary expenditures, and the company saw a 15% increase in the net profit margin.• Led and cultivated partner marketing through travel agency collaborations, selling via these travel agencies and channel partners with access to travelers, using Stakeholder Analysis to identify potential partners. This initiative expanded the company's market reach by 40%, driving significant growth in both customer base and revenue.• Implemented upselling and cross-selling strategies through agents, offering attractive discounts to potential clients traveling between countries, facilitating comfortable in-home testing. These strategies resulted in a 30% increase in revenue, and customer satisfaction ratings improved by 35%.• Led and managed core business functions such as operations, logistics, and vendor management across different regions, employing robust Business Analysis techniques and Project Management principles

Dubai, Uae

• Coordinated Travel products design and development coordination through research data analytics and reviews for decision making on product choice.• Directed and led the business in customer services (central operations), logistics and vendor management in various countries, technology through web navigations, marketing and agent management, financial reporting, and all support operations.• Using agile methodologies, managed the development and release of the TTG medical tourism MVP online platforms Tourism website to serve Europe Middle East & Africa by ensuring functional bug-free, website that met full acceptance criteria and sold over 500 COVID 19 tests in 3 countries within 2 months of release.• Managed the efficiency of user experience for a strong and reliable payment system through collaborative cross-selling and up-selling of fintech products • Financial Reporting and managing profit and loss of an entire unit, Marketing and Agent Management• Managed regulatory and compliance measures in all countries where Travel Test Limited operated, coordinating User Acceptance Testing (UAT) to ensure regulatory compliance.

Dubai, United Arab Emirates

• Handled the technological aspects of COVID 19 test scheduling and queuing systems utilizing webapps, EMRs and other Business Intelligence and Data Analytics tools to maintain a steady supply chain of travel testing and vaccination services from all around the world.• Departmental lead for data management of processes involving tourists’ in-coming laboratory request platform, Turn-round-time measurements, results quality assurance and patient feedback information systems which ultimately contributed to improved client satisfaction and complaint/grievance management.• Ensured technological stability and accuracy of all provided information, using Systems Analysis and Data Modeling techniques for regular updates and consistency.• Coordinated relationships and connectivity (via technological platforms) among medical travel stake-holders such as Travel agencies, hotels, car hires and laboratories to facilitate integrated data systems that resulted in improved customer experience • Managed a robust and reliable payment system to optimize user experience, integrating Business Systems and CRM software.

Lagos, Lagos State, Nigeria

• Led the business analysis and strategic planning for designing, advising, and managing operationsand processes related to COVID-19 testing and return-to-work quarantine projects.• Demonstrated excellent project management skills in leading medical advisory services byinterfacing with business development, operations, and supply chain divisions to both existing andpotential clients.• Utilized data analysis and process improvement methodologies for creating workforce plans anddeveloping team structures for COVID-19-related projects.• Demonstrated leadership and change management in infrastructure designing, setting up operations and staffing of COVID-19 PCR modular laboratories.• Conducted gap analysis and provided advisory services on occupational health and medicalarrangements for corporate organizations during the COVID-19 pandemic, utilizing strategicplanning and requirements-gathering skills.• Leveraged technical skills and knowledge of Microsoft Project in providing support to inventorymanagement and supply chain for COVID-19 operations, including PCR lab supplies.• Developed expertise in Laboratory Quality Management Systems and implemented processimprovement strategies.• Utilized strong problem-solving abilities in consulting remotely and in-person with suspected andconfirmed COVID-19 cases for triaging and follow-up.• Oversaw the collection of swab and blood samples for PCR and rapid COVID-19 tests, while ensuring process improvement and adherence to procedures.• Trained sample collectors, using leadership and project management skills to ensure quality andadherence to procedures.• Applied analytical skills in consulting clinically for the interpretation of COVID-19 PCR and rapidtest results, providing adherence counselling to patients.• Demonstrated medical knowledge and adherence to protocols in prescribing and administeringmedication as per the COVID-19 case management protocol

Lagos, Lagos State, Nigeria

• Led the implementation of new HRIS (Human Resources Information System) software, MyHR and other HR systems deployed, including data migration, testing, and training, for employee data administration and productivity determination.• Coordinated process optimization for HR performance management and compensation and benefits analytics dash creation project that resulted in improvement of performance review metrics across 7 company branches through trend analysis, resulting in a 15% reduction in employee turnover.• Supported the recruitment team by analyzing applicant data to identify top talent sources and improve hiring strategies.• Collaborated with cross-functional teams to develop and implement HR process improvements, resulting in streamlined workflows and reduced administrative overhead.• Collated training print and video materials for e-learning modules development for employee self-development courses on HR processes & tools• Coordinate HR performance review conferences for all operational units in the GCC, Africa and Middle East regions (Strategic and operational HR performance review) for the group• Developed and published job adverts, aptitude tests on online partner job listing portals (e.g indeed), and handle communication with applicants.• Management of vocational training and strategic further development of this area

Diploma, Occupational Medicine Residency Program

Master, Business Administration (Hrm)

Bachelor Of Medicine, Bachelor Of Surgery - Mbbs

Master Business Analyst, Professional, Technical, Business, And Scientific Writing, Credit

Activities and Societies: Product development using Agile methodology Internship Business process optimization Project Management Data.