Jonathan Douglas Email & Phone Number

Texas, United States

Aledo, Texas, Us

As a seasoned technology leader, I am responsible for driving the strategic direction of IT and leveraging technology as a critical business enabler. This includes developing comprehensive IT plans and roadmaps that align with organizational goals and priorities, and leading cross-functional teams in the successful execution of these initiatives.• Strategic Leadership in IT and Cybersecurity: Directed the strategic direction of IT infrastructure and cybersecurity, including the development and oversight of the Cooperative’s first 5-year cybersecurity strategic plan, aligning with organizational goals and PCI-DSS regulatory requirements.• Cyber Security Incident Response: Devised and executed a comprehensive Cyber Security Incident Response Plan (CSIRP) ensuring a standardized and effective response to cybersecurity incidents.• Infrastructure Optimization: Led the adoption of Dell Apex Backup Services and Dell Apex Private Cloud elastic infrastructure, reducing time to value and the need for future capital expenditures.• Service Desk and ITSM Enhancement: Developed Service Desk KPI dashboards and revamped ITSM workflows for new hires and title changes, enhancing operational efficiency.• Compliance and Risk Management: Ensured regulatory compliance through regular audits, leading annual corporate and ICS/SCADA penetration tests and remediation efforts.• Team Leadership and Development: Managed and developed a diverse team of highly skilled IT professionals, fostering a culture of continuous improvement and professional growth, including the development of growth and succession plans for infrastructure and cybersecurity staff.• Budget Management: Oversaw an annual budget of $5 million, optimizing expenditures while delivering high-quality IT services and infrastructure improvements.

Aledo, Texas, Us

Manages a 7-person team of diverse problem solvers with extensive architecture experience that support key IT Infrastructure components (Service Desk, Servers, Storage, Networking, Telecommunications, Cybersecurity) providing critical power infrastructure in North Texas.• Developed and implemented IT employee development plans that were embraced by the entire Cooperative. By encouraging ongoing learning and growth, the IT department was able to stay current with the latest technologies and trends, and deliver high-quality services to all areas of the Cooperative.• Architected new HQ Datacenter infrastructure, including emerging high efficiency APC DX in-row A/C cooling units, APC Symmetra PX 50kW enterprise UPS, and Dell EMC: VxRail VMWare V470F Clusters- Isilon HX400 80TB NAS, and PowerProtect 6900 Data Domains for data backups.• Partner in assisting with the development of a Business Continuity program for our DR location including technology and standards.• Implemented fully redundant Cisco BE6000 CUCM VOIP phone systems and Centurion CARES IVR’s, spanning 4 locations and over 400 DID’s to service 24/7 mission critical power dispatch center.• Matured Service Desk metrics and fully implemented ITIL ITSM modules with Dashboards for inventory, Patch Management, Asset Management, and Change Management.• Led PCI compliance initiative for level-2 merchant (over 2M transactions/year) from policy development, security framework, gap analysis, remediation, and required penetration tests/vulnerability assessments.

George Town, Grand Cayman, Ky

Recruited to revitalize legacy IT Infrastructure hardware and information security maturity. Directed all IT Infrastructure strategy under minimal supervision with full-circle approach to reduce manual processes, single points of failure, data center footprints, unsegmented LAN/WAN's, and attack surfaces.• Implemented 2 new HP 3PAR 7200c SAN Storage systems, quadrupling the performance to 26K IOPS and HP BladeSystem c7000 hardware, which reduced datacenter footprint by 50% and energy / cooling costs by 20% in a country with highest energy costs in the world.• Reduced administration overhead by automating many processes with Microsoft SCOM / SCCM 2016 to deploy software, manage operating systems patching, proactively monitor health, reduce troubleshooting, and enforce compliance. Implementation resulted in approximately 30 hours in labor savings per month.• Consolidated and streamlined software licensing and support agreements with vendors, resulting in 22% decrease in annual IT budget.• Led effort that partnered with on-island and offshore IT contractors through RFP’s that eliminated the need for additional technical staff as IT Infrastructure grew through business acquisitions.• Early adopter of new technology (FireEye Helix HX) that allowed inspection of traffic in real-time, sandbox controls of compromised endpoints with single-click with EDR, prevent malware “on the wire”, and empowered rapid response with threat intelligence.• Implemented open source phishing framework, GoPhish, conducting real-world phishing simulations, which educated employees of risks, decreasing click-rate from 40% to 10%. • Combined multiple key network security functions with Palo Alto next-generation 820 / 220 firewall clusters - content URL filtering, intrusion detection system / intrusion prevention system (IDS / IPS), SSL VPN, and advanced threat protection that delivered unprecedented visibility and control.

Springfield, Mo, Us

Recruited from top 500 Managed Service Provider (MSP) for track record of exceptional enterprise consulting expertise with multiple client diverse infrastructures to architect complete overhaul of IT Systems infrastructure that provided wholesale power to 4M customers 24 hours-a-day. Served as Enterprise Architect and developed technical teams who built and operated mission-critical technology associated used to manage power plants and electric grid. • Promoted to Supervisor of Systems Administration department after 90 days because of technical expertise and improving collaboration between teams. Seized opportunity to take 3-month development role as Acting Manager of Information Technologies gaining leadership experience at advanced level while working on Doctor of Management degree.• Built out SIEM (LogRhythm) to demonstrate compliance with NERC CIP audits- used to correlate events, improve decision-making, create alerts, and build out reports. Set benchmark as first electrical utility in US with no violations due to evidence provided by LogRhythm. o Selected new-to-market technology for its log analysis and NERC reporting capabilities.o 5 years later it’s one of the most well-known and respected SIEM’s on the market. • Replaced Help Desk ticket system with BMC Footprints (ITIL) and hired stellar support staff that resulted in increased SLA achievement from 65% to 85% in 4 months and reduced tickets in process from over 400 to 40 in 6 months.• Received #1 divisional ranking in Information Services Division of 60 IT staff for measured quality of team leadership achievements, and communication skills.• Designed and implemented enterprise architecture of multiple data centers including 300 Windows corporate servers including Exchange-SharePoint-Skype applications, 60 NERC critical servers (CIP), 3 SIEM's, 40 SQL database servers, 600 workstations, systems security at HQ data center, DR site, and 9 power plants.

Chicago, Il, Us

Overland Park, Ks, Us

Springfield, Mo, Us

Graduate Certificate, Advanced Computer Security

Doctor Of Management, Organizational Leadership, Information Systems And Technology

Master Of Science, Computer Information Systems

Bachelor Of Science, Computer Information Systems

Computer Information Systems

Associate Of Arts, Computer Science