Dr. Joy Wiggins is a professional in their field. Colleagues describe them as "Our unit worked with Joy to provide a DEI focused customer service training and found it to be impactful, engaging, and useful for our teams. Joy was wonderful to work with and customized content to be applicable to our work and audience. Participants enjoyed the hands-on activities that were incorporated in the training and Joy was an excellent speaker who facilitated a thoughtful discussion amongst the group." and "My unit within UT Austin had the opportunity to participate in an amazing training session that Dr. Wiggins led for us last month. The topic was cultivating an inclusive climate while doing customer service work. From the start, Dr. Wiggins set a tone of openness, kindness, sincerity, and curiosity that helped our group feel comfortable discussing and confronting difficult issues together. Participants brought a range of perspectives and levels of experience with DEI to the training. Dr. Wiggins was able to speak to that variety of levels and involve everyone. As a university group, we appreciated the tremendous amount of thought and research that informed what she presented, along with her flexibility and skill in understanding and adapting her material to our specific questions and context. Staff gave the event rave reviews, with several noting that they came away from the training ready and empowered to implement what they'd learned in their work and lives."