- Developed and reviewed Human resources policies and procedures from time to time while liaising with the Group's Director of HR and the Country Manager. - Implemented the performance development and reviewed the processes to ensure that skills enhancement and development opportunities were identified and implemented in support of the company succession plan. - Formulated departmental goals settings and ensured HR strategies were achieved and set performance standards.- Planned, organized, and directed the activities of the company's human resources and administrative functions, including initiatives such as CSR, Employee of the month, and Thanksgiving Month.- Ensured effective communication was in place at all company levels to disseminate necessary information to staff appropriately and promptly. - Ensured the company’s Human resources and Administration needs such as recruitment, Training, and Development, Performance appraisal are met in a timely and cost-effective manner by managing, generally through internal and provide support. -Ensured work permits for expatriate staff are obtained on time.

- Recruited and selected ITM internal staff as per organizational needs, standards, and culture.- Established a comprehensive organizational design for the company’s structure and operations- Established onboarding procedures and processes for all recruitments and selections.-Created and prepared ITM Tanzania ‘s staff payroll and benefit schemes according to market standards.- Established office standard operating procedures, policies, and workflow and tracked daily employees' activities-Created and communicated departmental job descriptions and Key Performance Indicators to staff.-Maintained employee relationships and ensured a harmonious and pleasant environment for employees- Developed training programs and career roadmaps for new employees and existing ones-Developed company wellbeing, health, and other welfare initiatives and policies-Ensured 100% HR activities and actions were compliant as per the law.-Managed the HR Department daily operations-Developed interview techniques, rating scales, and tests to assess skills, abilities, and interest for employee selection, placement, and promotion

-Supported the preparation of employment letters to the successful candidates in line with the company policies and procedures and made necessary follow-ups to ensure they reported on time. -Prepared, compiled & dispatched documents to different locations, correspondences, reports, and presentations for efficient and effective communication. -Tracked Work permit lapses, probation period, renewal of contracts, and reward scheme for all expatriates at the fact -Kept an accurate and timely preparation of work permits documentation and record, ensuring that the legal department processed the permits in time. -Developed, implemented & maintained document management systems to ensure availability of up to date & accurate information. -Contacted candidates for interviews, prepared folders for interviews, and compiled results of interviews -Supported the Human Resource Department and the General Manager to interpret, advise and communicate to the Line Manager.