“Do what you must, so you can do what you want”- Matt Solorio.I am a versatile and goal-oriented professional with extensive years of experience in management, organizational development, and change strategies with proven success in optimizing company growth, productivity, and efficiency. I have a history of accepting full accountability for direction, strategic management, and program development, operations, performance, and enhancement strategies. I am an expert in managing processes, enhancing internal structures, and promoting multi-skilled team competencies via nurturing mentorship, coaching, and inspirational leadership. I am a positive and dynamic leader who has consistently achieved outstanding results in challenging environments while cultivating and maintaining strong, loyal relationships with clients, colleagues, and senior management. I possess experience in developing and implementing plans and objectives for the department effectively and innovatively and can oversee and coordinate daily operations. I am a capable team leader with active coaching, mentoring, and training skills and possess the multi-task capacity to work independently and in a team and the flexibility to meet shifting goals in tight deadlines. I have excellent Customer Relationship Management experience, and I am an out of the box thinker who can develop innovative ideas for solving everyday problems more efficiently. I have outstanding verbal and written communication skills with excellent interpersonal and organizational skills to communicate and operate in a fast-paced and challenging environment with multiple departments and the public with a vision to drive the department. I am assured that my commitment to dealing with various roles and activities under high-pressure situations & tight deadlines would yield impeccable results.Areas of Expertise: Outstanding Communication Skills  Program & Project Management  Team Building & Leadership  Human Resources Management  Detailed-Oriented  Results-Oriented  Multi-Tasking  Transformational Management  Training & Development  Strategic Planning & Execution  Coaching & Mentoring  Performance Optimization  Regulatory Compliance  Relationship Building  Issued & Dispute Resolution  Microsoft Office Suite, Zoom, Mac, Outlook