Senior Vice President
Charlotte, Nc, Us
Technology Executive – Risk and Finance TechnologyRecruited to lead Production Services delivery spanning Risk and Capital Management business lines (included Credit, Market, Model, Liquidity Risk, Prime Brokerage Margining and Risk, Enterprise Capital Management, Enterprise Stress Testing and Regulatory Reporting, Data Management, Core Platform Support and Risk Analytics functions). Promoted to transform and lead application production services supporting Risk and Finance Technology across Markets, Risk, Treasury, Finance and Compliance business lines.Worked cross-functionally to establish new operating strategies, standardize workstreams, and drive operational excellence. Managed $40M annual budget and directed 400 personnel supporting 350 business applications.Defined operational strategies, standardized processes, implemented ITIL best practices, drove improvement initiatives, and supported key regulatory programs. Served as lead for shared technology operational strategy group.Redefined operating model accommodating 25% headcount reduction with no negative impact to services and delivery.• Consolidated repeatable functions and placed all level I work within single teams.• Cut incident volume 85% while simultaneously reducing time to resolution.• Leveraged DevOps to improve delivery, control data, and achieve aggressive business delivery goals.• Established metrics program that enhanced application performance and status reporting.• Built out service catalog, standardized practices, and set up knowledge management program.Led cultural transformation across Risk and Finance Technology by introducing employee development tracks, recognition programs, creating a safe and engaging work environment and participating in Enterprise DE&I efforts.• Significantly improved internal employee satisfaction and Engagement scores.
