Matt Chapman Email & Phone Number

Royal Leamington Spa, Gb

London, England, United Kingdom

Responsible for leading the Professional Service Teams' delivery to time and budget for the Planview Innovation Management Solutions across the EMEA & APAC regions. Key clients include: ABB, Abbott Laboratories, Aviva, Bayer, Bentley Motors Cars, CBRE, Holcim, HS2, Jacobs Foundation, Metlife, Natwest, Rolls-Royce, Siemens Energy, Strabag, TVS Motors, Weir Group and World Health Organization.Redesigned the Professional Service Portfolio to enhance client comprehension and address… Show more Responsible for leading the Professional Service Teams' delivery to time and budget for the Planview Innovation Management Solutions across the EMEA & APAC regions. Key clients include: ABB, Abbott Laboratories, Aviva, Bayer, Bentley Motors Cars, CBRE, Holcim, HS2, Jacobs Foundation, Metlife, Natwest, Rolls-Royce, Siemens Energy, Strabag, TVS Motors, Weir Group and World Health Organization.Redesigned the Professional Service Portfolio to enhance client comprehension and address emerging needs around managed and subscription services, resulting in an overall 50% increase in the average deal size.Revised the onboarding methodology to a more Agile approach, leveraging collaborative work management software, resulting in a 30% improvement in project delivery efficiency.Redesigned Customer Success Journey, achieving an average renewal rate of 86% of $3m ARR target. Show less

London, United Kingdom

Responsible for leading the Professional Service, Customer Success & Care Teams to time and budget in the delivery of SaaS Innovation Management Solutions across the EMEA & APAC Regions.Managed a global portfolio of 70+ clients, with an annual ARR of up to £4m. Key clients included: Aon, BASF, BMW, BP, CWT, CBA, Cisco, Citibank, Deloitte, EDF Energy, Electrolux, High Speed Rail 2, Holcim, IBM, J&J, Li & Fung, Lloyds Banking Group, PwC, Rolls-Royce, Siemens, UN, UNHCR, Unilever, and the… Show more Responsible for leading the Professional Service, Customer Success & Care Teams to time and budget in the delivery of SaaS Innovation Management Solutions across the EMEA & APAC Regions.Managed a global portfolio of 70+ clients, with an annual ARR of up to £4m. Key clients included: Aon, BASF, BMW, BP, CWT, CBA, Cisco, Citibank, Deloitte, EDF Energy, Electrolux, High Speed Rail 2, Holcim, IBM, J&J, Li & Fung, Lloyds Banking Group, PwC, Rolls-Royce, Siemens, UN, UNHCR, Unilever, and the UK Government.Led the solution sales process achieving an annual target of up to £1.25m in Professional Service revenue supporting up to £5m in annualised software sales.Established and onboarded a new Professional Service Team in Sydney to manage our APAC operations, leading to a 50% increase in new regional clients and a 30% improvement in the APAC ARR.Launched a Customer Success Portal to improve client health monitoring and a best practices webinar forum to develop clients’ programmes through shared insights, reducing our churn rate by over 10%.Supported our global marketing efforts by delivering keynote presentations with clients at international innovation conferences in London, Amsterdam, and Sydney, which generated an average 30% increase in client inquiries post-conference.Executed 20+ innovation projects as the lead in-house consultant for a Global Bank, including a CEO-sponsored engagement to over 100,000 employees, generating $250m in new opportunities. This success led to a 50% increase in service investment. Show less

Winchester, England, United Kingdom

Responsible for leading the Professional Service Team in EMEA for the SaaS delivery of SaaS Innovation Management Solutions.Managed the regional portfolio of over 20 clients, with an annual ARR of over £1m. Key clients included: 3-Hutchinson, Bombardier, Cargill, CSC, Deutsche Telekom, Goodyear, IBM, Lanxess, Nokia, NYSE, Royal Mail, PACCAR, Telenor, UCB & Yara.

Southampton, England, United Kingdom

Designed and provided internal business and innovation development services for the Research & Development (R&D) projects. Supported R&D research scientists in taking their research through the business. Guided and helped the development of their propositions through various innovation processes including Rapid prototyping, patent applications, concept development, business case development and Board pitches/presentations to secure funding.Responsible for delivering technical research… Show more Designed and provided internal business and innovation development services for the Research & Development (R&D) projects. Supported R&D research scientists in taking their research through the business. Guided and helped the development of their propositions through various innovation processes including Rapid prototyping, patent applications, concept development, business case development and Board pitches/presentations to secure funding.Responsible for delivering technical research and development-based projects using Geographical Information Systems to drive the advancement of digital mapping products and services. Presented Data Integration Research at the International ESRI Conference in San Diego 2003. Project managed the development of an MVP Flood Forecasting Service as a Joint Venture with The Met Office & Kleindahl Partners. Show less

Mba Elective Modules:

Education record

Pgdip

Bsc (Hons) Geography