►Boosted operating revenues & profitability ratios:✅ Added New specialties / Services, Health Insurance, corporate deals, referral partnerships ✅ Implemented Staff compensation plans that boosted performance & revenues✅ Optimized sales points in clinics & pharmacies✅ Doubled pharmacies sales within 3 years & augmented net profit by150%✅ Created budget for marketing & CME activities through supplier partnerships ►supported cost reduction & Waste minimization :✅ Kept Insurance rejections < 7%✅ Reduced lab. costs by 35%✅ Eliminated 95% of pharmacies waste✅ Implemented Comprehensive PPM strategy that minimized service interruption events✅ Succeeded with a Loss Prevention & Reduction plan (4 to 8/ 2022) as an acting operations manager:to compensate 80% of revenues of 3 main clinics that suffered service interruption due to internal crisis. ►Managed suppliers relations and implemented efficient supply chain practices►Updated operations policies & clinical SOPs. with ISO 9001:2015 & 15189:2012 accreditation► Managed medical records and Improved EMR quality► Provided technical support to mob. app development►Oversaw daily operations with quality assurance and interdepartmental coordinationINTERNETprovided training & coaching, supported CME and evaluated clinical performance ►Supported marketing activites and participated in events management►RCM (Revenue Cycle Management),✅ Negotiated policies✅ maintained accurate billing practices✅ Technically reviewed medical claims & reconciliation►Maintained Heath & safety and supervised Infection Prevention & Control activities ►Reported to CEO, with professional advisory

Managed a country wide network of almost 3000 providers.Improved network quality (Coverage, service delivery, brand image), to earn a top local client (Mobinil Egy.) in 2015 : •Maintained effective cost management (Updated deals with special pricing plans)• Supported brand image by retaining inactive providers• Liaised with client support dept. to continuously improve client satisfaction• Ensured quality of providers performance• Improved providers databases quality for both internal & external customers• Optimized policies, manuals & Service protocols for smooth service delivery• Updated providers follow up protocols to minimize waste of fraud & abuse activities

 Updated the International medical travel network of providers Built a medical network for local TPA business (Selection , contracting , processing , follow up & control of an efficient medical providers network) Implemented cost-effective referral and claiming cycles Provided Technical support for the EHR development Closely followed up and resolved clients concerns Saved 25% of cost of the previous TPA plan for company employees, through self admin. care, with maintained client satisfaction

• Established a VIP client support unit for more effective follow up• Managed health policies for client retention• Hired and managed 30 Primary care physicians on client sites• Implemented cost cutting projects (Chronic cases management - Medication delivery- 2nd. Opinion protocols-Mass screening events)• Continued to manage main medical providers affairs in vital governates

•Improved company competitiveness by network expansion• Implemented successful cost reducing strategies• Improved providers loyalty by Optimizing Provider communication procedures with related depts. • Supported client satisfaction with effective coordination & problem solving

Responsible for revision & auditing of indemnity claims and giving prior medical approvals (part time)

General practitioner and shift supervisor