Mohammad Raja Phd Meng Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Skills: Salesforce · Adobe Analytics · Einstein Analytics · Tableau · Power BI · Contentsquare · BigQuery (SQL) · Data Analysis · Data Visualization · Advanced Microsoft Excel · Customer Relationship Management (CRM)

Woking, England

• Joined a struggling, recently consolidated store and played a key part in complete rebuild of the team from the ground up and helped shape the sales strategy that transformed us into a Top 5 store in the region within months. In this role, I learnt about the connected leadership model, led through influence and engagement, and created a collaborative, customer-centred business that was responsive to change.• Collaborative Partner: Worked closely with HR and Regional Training Partners… Show more • Joined a struggling, recently consolidated store and played a key part in complete rebuild of the team from the ground up and helped shape the sales strategy that transformed us into a Top 5 store in the region within months. In this role, I learnt about the connected leadership model, led through influence and engagement, and created a collaborative, customer-centred business that was responsive to change.• Collaborative Partner: Worked closely with HR and Regional Training Partners (RTP) to hire, train and develop new staff members. Within 6 months, 4 members featured in Regional Top Performers and within 1st year 2 members progressed onto developmental programmes for career progression• Commercial Thinker: Implemented an open question, explore and mid-point customer interaction system that boosted Pay Monthly Conversion (Units Sold per Customer) from <3% to >5.5% and Home Broadband from <1% to >2.4% thus uplifting Total Conversion from <9.5% to >15.5%• Customer Champion: Focused on improving the complete customer journey instead of a single customer experience. Utilised a service first and sales through service model, identified key areas of improvement which increased the Net Promoter Score (NPS) from <60% to >85% without impacting sales• Google My Business: Collaborated with Customer Service Team and an external agency (C-Centric) to trial implement “Google My Business” platform into retail stores. The prop gave stores an opportunity to use customer feedback to reflect and plan for the future, and ensure they bring customers the best service• Personal and Local: Owned the initiative to digitally upskill our local customers ahead of reopening after lockdown. This comprised of online webinars, short tip videos and tailored virtual one-one sessions with our team. Unlocking the potential in personalising customer experiences, giving them unique interactions, based on who they are and where they live helped lift service NPS by +28% Show less

• Planning and Organising: Managed to be amongst the top sales advisor in the estate (4-time Sales Legend – Orange) whilst achieving a 2:1 in Master’s Degree and successfully embarking on a Doctorate Degree• Utilized strong persuasive and assertive skills with strong communication to initiate, negotiate and close business. Adept and tactful in overcoming objections and presenting solutions to arrive at a win-win solution

London, United Kingdom

• Project Management: Designed and led projects to develop innovative point of care biochemical sensors, drive publications and draw funding proposals for future research• Change Agent: Pre-empted risks, proactively flagged issues and embraced changes implemented by stakeholder to ensure smooth running of projects. Identified potential objections and led the team to smoothly and successfully acclimate to the changes• Data Dissemination: Collated information from collaborators to… Show more • Project Management: Designed and led projects to develop innovative point of care biochemical sensors, drive publications and draw funding proposals for future research• Change Agent: Pre-empted risks, proactively flagged issues and embraced changes implemented by stakeholder to ensure smooth running of projects. Identified potential objections and led the team to smoothly and successfully acclimate to the changes• Data Dissemination: Collated information from collaborators to write progress reports, updated Gantt charts, highlighted issues and led technical review meetings. Also, presented scientific findings in the form of posters and presentations at multiple conferences to both technical and lay audiences• Coaching and Development: Responsible for provision of comprehensive technical support for staff and students in order to enable the achievement of teaching and research aims and objectives• Consultant for multiple projects and performed electrochemical characterisation of textile, planar, porous, recessed and membrane covered electrodes via amperometry, potentiometry and voltammetry. Research projects undertaken included:• Textile Based Chemical Sensors• Modified Membrane Support for In Vitro Blood Brain Barrier• Gas Electron Multiplier (GEM) Foil Characterisation• Medical Devices and Vulnerable Skin Network • Needle Based Biosensors • Universal Permeability Testing in Biological Systems• Antimicrobial Studies of Silver Show less

London, United Kingdom

Developed reinforced novel bioadhesives with loaded additives for rapid bone fracture fixation Designed original standardised experimental protocols for; in vitro bone-to-bone adhesion strength analysis, and permeability studies of hard membranes via cyclic voltammetry and chronoamperometry

London, United Kingdom

Thesis titled “In-Vitro Comparison of the Effect of Strut Porosity on the Dissolution Behaviour of Silicon Substituted Hydroxyapatite”Designed experimental plan that enabled simultaneous dissolution of multiple samples in separate mediums (PBS, Bovine Serum) under dynamic conditions and allowed ease of access for regular pH measurements of the dissolute. For hydroxyapatite characterisation utilised:– Archimedes principle for density measurement of porous… Show more Thesis titled “In-Vitro Comparison of the Effect of Strut Porosity on the Dissolution Behaviour of Silicon Substituted Hydroxyapatite”Designed experimental plan that enabled simultaneous dissolution of multiple samples in separate mediums (PBS, Bovine Serum) under dynamic conditions and allowed ease of access for regular pH measurements of the dissolute. For hydroxyapatite characterisation utilised:– Archimedes principle for density measurement of porous hydroxyapatite– SEM for visual examination– FTIR, X-Ray Diffraction and Energy Dispersive X-Ray Spectroscopy for chemical analysis Show less

Doctor Of Philosophy - Phd, Biomedical Materials

Masters, Engineering