Dr.Nancy Samir Email & Phone Number

Cairo, Egypt

Consumer Customer Support & implementation Supervisor - Determine Hardware problem and report to hardware team.- Interaction with clients - customer service activities .- Responsible of designing reports for all customer issues- The final line in fixing hardware problem.- Make outgoing calls to the customers to ensure of the quality of the service provided to the customers.- Monitoring and troubleshooting the customer’s connections.- Responsible of preparing the monthly customers report.- Implementing the proactive monitoring solution.- Responsible for all the field support activities.

1- Follow up cases with Help Desk agents and make sure cases are solved in appropriate time.2- Perform professional level troubleshooting of customer problems aiming at solving the problems, or properly indicating the source of the problem and forwarding it to the right entity.3- Review the opened trouble tickets and ensures that all requests are coordinated, monitored, logged, and resolved appropriately.4- Reassign the tickets to the help desk agents based on workload or problem type.5- Monitor incoming emails and make sure to respond to all emails adequately.6- Handle cases escalated from the help desk and escalate cases in accordance with company policy7- Maintain an updated database of all the customers and their relevant information.8- Manage the SLA with customer to ensure that targets are correctly met.9- Notify customers of scheduled maintenance and prepare incidents reports after service outages.10- Maintain Customer Satisfaction

1- Making a regular hardware and software test to the devices.2- Adjusting the server, renewing it and install new program’s to improve the network achievement.3- I designed and connect a network between the company and the neighboring building including the cables connection, the switch and the device.4- Install all programs for my company such as account program and other concerning the company.

1- Organizing the date of the chief of board of directors.2- Making meetings to every department and introducing a summary about them, as well as following the decision execution. 3- Making daily inventory to the company maintenance department.4- Following up the customer’s service department and their complaints too.5- Issuing decisions in case of the chief of board of director’s absence or during emergencies.6- Following up the company branches in males. 7- Following up the deputies, the drivers and solving the employee’s problem. 8- Making sure of the cheques coverage with the account department.9- Following up the stores authorities and be sure of their stamps and the serial numbers.10- Copying the letters and E-mails of the chief of board of directors.The best description to this job is that it is the right hand to the company’s owner.

1- Interviewing the customer and making him/her a contract.2- Offering the full enhance and help to the customer like getting out papers and directing him to the appropriate shares.3- Phoning the customers and giving them permanent advice for their advantages especially for the market where we have to know the market’s directions.4- To make a printing close to the session.5- Good dealing with stock exchange program.6- Receiving the customers’ calls, knowing their orders and registering them and how to serve them.7- Relieving the customer who has a problem and trying to solve and avoid it.8- Handling the floor duty.9- Collecting the orders and handling performance for employees.10- Making a balance between the quality and the quantity through work.11- Introducing a work daily report.

Doctor'S Degree, Business Administration And Management, General

Mba In Arab Academy For Science And Technology, Marketing, Excellent

Activities and Societies: Studying MBA in Arab Academy for science and technology

Excellent, Web Developer & Designer

Accounting Section