I am a qualified medical professional with close to 10 years of work experience in the healthcare industry. I have had the opportunity of handling diverse functions including sales, operations, customer service and administration with leading multi-specialty clinics like Dr. Batra's and Health and Glow. I am at presently working as a Head Medical Sevices with Dr Paul's Multispeciality clinic an upcoming player in this space in East and North India. Manpower planning, Recruitment of clinical staff includes consultants and paramedics in conjunction with Director, Medical Advisor, Business Head and HR Representative. Implementation of company policies and SOPs in all functional areas. Manage the performance of medical staff ensuring there are adequate resources to meet the operational requirements of the services based business plan.Generating metrics and analysis regarding quality of medical care, quality indicators and utilization indices and coordinating Medico-legal matters. Implementation of Clinical protocols & procedures. Provide high quality support, advice, information and guidance on the development of medical staff including the development of benchmarks, indicators, analysis on trends, risk management identification and planning. Manage the performance of staff in medical services to ensure a culture of continuous improvement with an outcomes focus and be responsible for implementing a performance management system. Contribute to the development of strategic, annual and business planning processes . Ensure all medical staff is aware of their specific roles, responsibilities, processes and operational systems during a disaster/emergency or public health emergency. To ensure that Clinical workforce Training and Development plan is carried out regularly. To ensure that medical records system meet the needs of patients. To handle clinical patients complaint.