Dr. Neha Gupta Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Experienced business development leader with a strong track record of driving revenue growth and operational turnaround in the healthcare industry. Skilled in implementing successful projects and managing budgets to achieve national and regional leadership in various service lines.Key Achievements:- Led the successful launch of new services at Viman Nagar clinic, projecting significant revenue increase.- Managed primary/secondary sales across all centers, exceeding targets and achieving consistent year-over-year growth.- Spearheaded a strategic recruitment initiative, expanding patient volume and building a high-performing team for sustained growth.- Championed the operational turnaround of the Wanowrie Centre, achieving significant financial improvement.- Implemented innovative models, propelling clinics into top national rankings and achieving operational positivity within a short timeframe.Expertise:- Business Development & Growth- Strategic Recruitment Initiatives- Operational Turnaround & Optimization- Innovation & Successful Project Implementation- Budgeting & Financial Management- Multifaceted Project ManagementProven ability to oversee the launch and management of new business ventures, including third-party tie-ups, while managing all clinic operations with a focus on staffing, customer service, finance, compliance, quality, and security.

Kolkata, West Bengal, India

Experienced healthcare professional with a proven track record in process optimization and operational efficiency within hospital settings. Key Achievements:- Developed comprehensive SOPs covering Admission Services, Emergency (ER), Out-patient Department (OPD), Main Lobby and Pass Desk, Radiology Operations, Health Checkup, Telephone Booth, Appointment Desk, and Just Dial.- Collaborated with CQI team to streamline admissions processes, reducing paperwork and eliminating duplicate processes.- Implemented new processes for monitoring daily refunds, cancellations, discounts, concessions, and credit bills, resulting in a 95% reduction in revenue loss due to OP patients.- Successfully led the transition to new HMIS software through process definition and gap analysis.- Utilized RCA and CAPA methodologies to address patient complaints and feedback for OP, implementing corrective actions.- Designed and delivered training modules to enhance the competency of team members.- Managed and catered to VIP and important patients/guests, ensuring their needs were met on a priority basis.- Focused on doctor satisfaction and relationship management to ensure smooth operations.- Oversaw operations to minimize waiting times for OP patients, meeting or exceeding prescribed TAT.- Monitored ER bed management to ensure prompt admissions and resolution of patient concerns.- Ensured professional and timely handling of calls at the central telephone booth, connecting to various hospital departments.- Established a centralized appointment system for Just Dial queries, ensuring timely appointments through proactive follow-up.

Kolkata

Managed Inpatient care services and oversaw workforce management for a 400-bedded hospital.- Led the restructuring of the in-patient discharge process, utilizing data analysis to ensure timely and efficient discharges.- Monitored and improved in-patient satisfaction scores.- Implemented a protocol for patient cost estimates and re-estimates, focusing on compliance improvement.- Established a monitoring system for patient bedside call bells, reducing nurse-to-patient response times.- Conducted audits of operational processes in other group units, proposing adjustments for maximum efficiency on behalf of the Chairman's office.- Ensured daily billing updates with zero error tolerance.- Managed arrangements for in-patient VIPs and other guests, addressing their needs and queries.- Monitored quality indicators in line with NABH standards for the in-patient department and amended standard operating procedures accordingly.

Jamshedpur Area, India

Lead the Jamshedpur Accident Response and Medical Assistance (JARMA) CSR project in collaboration with Medicasynergie, Tata Steel, and the Jharkhand Police Department.- Managed coordination with KGMH administration, Jharkhand Police Department, and Tata Steel for the smooth functioning of the JARMA Command Centre.- Prepared and submitted regular reports on departmental functioning and performance to the Head of Department.- Addressed departmental issues and provided potential solutions.- Oversaw the setup of new linen and stock management for the facility, ensuring compliance with stock audits.- Managed the recruitment, training, and allocation of manpower, as well as payroll processing.- Supervised the daily work of executives, ensuring alignment with job descriptions and providing training to enhance performance.- Interpreted and communicated new or revised policies to the staff.

Jamshedpur

• Evaluated patient care procedural changes for effectiveness.• Created annual goals, objectives, and budget and made recommendations to reduce costs.• Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.• Monitored infection control procedures to ensure facility-wide health and safety.

Sahibabad

• Lecturer and Community Dental Camp Organiser on and off College campus & Co coordinator in the Community Dentistry Department. • Lecturer and patient diagnosis and management in the Periodontics and Oral Pathology Department. • Advised students regarding academic coursework and degree options.• Created lecture presentations for in-class environments.• Developed and conducted practical exams to properly gauge information retention and student performance.

Pg Diploma

Master’S Degree

Bachelor Of Dental Surgery

Cbse