• Manage Quality Documentation Specialists (QDS) assigned to their accounts for backfills and for new provider additions. • Work closely with customer-facing Operations Manager to communicate metrics, establish escalation points. • Manage account specifics updates for all assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards. • Monitor all direct reports to ensure performance metrics are maintained. • Motivate teams as needed to ensure quality and TAT maintenance. • Monitor workflow and allocate resources appropriately. • Utilize reporting tools to manage TAT and quality. • Manage quality challenges and escalate to Quality Compliance Team and Operations Manager as needed. • Maintain team workbooks/EHR access documentation. • Manage payroll processing and procedures via Workday for all assigned team members. • Collaborate and partner with peers to share knowledge and improve business results by recommending and implementing process improvements. • Create a culture of dedication to patient and client while balancing needs of direct reports and company. • QDS support, development, and performance management of team members. • Coordinate new QDS orientation and training. • Daily schedule adherence (roll call) with adjustments as necessary for coverage of gaps. • QDS cross training report/scheduling. • Maintain updated QDS schedules in scheduling tool. • Monitor scribe logs and communicate discrepancies. • Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Operations Managers as necessary.

• With over 4 years of experience in medical scribing, Emphasize a strong understanding of medical scribe workflows, including EHR systems and compliance regulations (HIPAA). • Reiterate core project management skills like planning, budgeting, resource allocation and risk mitigation. Highlight experience managing scribe teams in a healthcare setting. • Responsible for building and maintaining relationships with clinics and other healthcare providers. Negotiation and SLA preparation. • Experience with integrating scribe programs into existing healthcare IT infrastructure. • Responsible for ensuring the accuracy and completeness of medical documentation created by scribes

• Daily schedule adherence (roll call) with adjustments as necessary for coverage of gaps. • QDS cross training report/scheduling. • Maintain updated QDS schedules in scheduling tool. • Monitor scribe logs and communicate discrepancies. • Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Operations Managers as necessary.• Managed a team of new hires for a Documentation Management Project for one of the most reputed clients in US.• Mentored team members in Medical Data Abstraction, entering the data in client EHR and identifying medical documents, and appropriately ling in relevant folders in client EHR. • Participated in meetings with supervisors for daily updates and discussions to improve the process. • Assisted providers in a variety of specialties including but not limited to Primary Care, Orthopedics, Rheumatology, Physical Therapy, etc.

• Interviewing potential candidates for the medical scribe/clinical documentation specialist role. • Provided day-to-day coaching & professional development of freshers, including weekly 1:1 meetings. • Created training materials, modules, courses, documents, etc. following the established guidelines, standards, and expectations. • Updated materials, modules, courses, documents, etc., as needed, always ensuring they are up to date and effective. • Engaged with various department heads regarding training needs and improvements. • Planning, tracking, and scheduling training sessions. • Delivered web-based, pre-recorded training; the audience can include new hires and/or experienced employees • Utilized Quality metrics to design and execute refresher training. • Created meaningful knowledge checks, such as quizzes, surveys, etc. • Proposed technical and non-technical solutions needed by the Manager to support training efforts. • Involved in AI testing project for medical scribing and have experience in working the night shift for the project.

• Partnered closely with the customer-facing Operations Manager to communicate metrics, and establish escalation points. • Monitored all direct reports to ensure the maintenance of performance metrics. • Motivated teams as needed to ensure quality and TAT maintenance. • Ensured improvement in employee quality performance through Audits Performed, query resolution, and feedback to employees on time. • Ensured standardization in assessment and knowledge transfer to employees through calibration sessions. • Ensured employees remain updated with the latest updates and knowledge transfer on a regular basis during briefings and one-on-ones. • Responsible for publishing assigned daily reports and trackers as per the defined schedule without errors. • Collaborated with peers to share knowledge and improve business results by recommending and implementing process improvements. • Created a culture of dedication to patients and clients while balancing the needs of direct reports and the company.

• Provided documentation coverage for a set of healthcare providers, which involved listening to audio recordings of • patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of • Present Illness, Physical Exam, Results, Assessment & Plan. • Achieve proficiency in navigating EHRs and entering clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows. • Maintain a high-quality standard and adhere to account-specific documentation. • Collaborate with managers on feedback from providers and successfully resolve issues. • Defined, documented, and maintained quality standards to ensure data accuracy and high-level productivity, resulting in a 98% accuracy rating.

• Provided documentation coverage for a set of healthcare providers, which involved listening to audio recordings of • patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of • Present Illness, Physical Exam, Results, Assessment & Plan. • Achieve proficiency in navigating EHRs and entering clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows. • Maintain a high-quality standard and adhere to account-specific documentation. • Collaborate with managers on feedback from providers and successfully resolve issues. • Defined, documented, and maintained quality standards to ensure data accuracy and high-level productivity, resulting in a 98% accuracy rating.

• Manage individual caseload of patients in the clinic. • Triaging to categorize the patients for various specialties. • Delegate appropriate tasks and oversee the workload of dental technicians/assistants to maximize efficiency and achieve the desired quality of care. • Provided appropriate dental care as per patient requirements. • Worked along with specialists whenever needed to ensure effective delivery of care.