Neuro is an innovative, neuroscience-informed social platform that improves neural literacy, helps people interact with information, and mobilises knowledge. We are currently in development and will be launching soon.

+ As part of being accredited – I currently hold the record of being the only candidate to have scored a 100% in the global IT Major Incident Management certification (reg no. 14758-45789-46)+ Excelled in the role requiring the ability to handle a variety of priority incidents (many a times simultaneously) for over 200 government and enterprise customers.+ Led the Inland Revenue phase 2 Disaster Recovery test in December 2017 and was completed successfully.+ Continually worked towards improvement with processes, risk mitigation and documentation for all customers and worked very closely with some of the high-profile clients such as Inland Revenue and Department of Corrections.+ Held simultaneous technical and business audios with customers during priority incidents for faster resolution.+ Led Post Incident Reviews (internal and External)+ Consistently demonstrated ownership and ability to drive complex fault resolution+ Demonstrated opportunities to improve process and automation.+ Made improvements by liaising with clients, internal customer leads, client leads, project owners / process templates, formatting layout, flow charts and reassigning incident priorities + Created knowledge articles and packs and held quarterly training sessions for other Major Incident Leads, Service Desk staff and Delivery teams around the major incident process.+ Conducted internal and customer Workshops and have Influenced customers for improved processes.

+ Excelled in the role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency via phones, emails and in person.+ Performed password administration and access support for Active Directory, PeopleSoft and several internal/proprietary systems and applications.+ Creation of User and Shared Mailboxes within Exchange server 2010.+ Well-versed with working within Virtual Desktop Infrastructure such as Remote Desktop Connection and Citrix XenApp environments.+ Performed Hardware & Software troubleshooting that incurred 1st / 2nd level technical knowledge and general problem management.+ Configuration and Deployment of various applications and Vodafone Security Policies via Spider and Vodafone specific Vodafone Secure Device Manager for automated Mobile Device management. + Followed the lifestyle of ITIL with BMC’s Remedy v6.0 & v8.1 alongside Vodafone’s internal ITSM – Clarify, consisting of logging, tracking and managing Incidents and Service Requests.+ Predominantly spent most of my time being tasked from the Team Leader to identify priority calls and highlighted potential problems, ensuring that target Service Level Agreements and Grade of Service are met by providing inter-departmental collaboration and escalating unresolved issues to appropriate support functions.+ Promptly & pro-actively collected and updated data to assist with customer issues and concerns.+ Improved help desk results by recommending changes in information and processing.+ Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. This led to my role diversifying into the other positions with added responsibilities - such as Server Monitoring and Project Analysis

+ Responsible for accident and emergency medical treatment.+ Dealing sympathetically with sensitive circumstances.+ Keeping up to date with the latest in treatments, medicines and medical developments.+ Provided care to patients on hospital wards, outpatient clinics and surgeons.+ Assisted in operating theatres during surgical operations.+ Worked in a pressurized environment and produced best result.+ Trained junior doctors.

+ Responsible for the running and managing the Trauma Unit.+ Quick decision making in cases of triage and medical care with X-rays, scans and treatment.+ Maintaining patient records, extensive summary writing, issuance of medical and death certificates.+ Carrying out surveys in rural areas for the efficacy and improvement of health and safety.