Managing the day to day operations of a Spa, maintaining operating criteria and Spa concepts, coordinating and scheduling of all Spa related services in relation to policy, philosophy and objectives for the Spa.Pre-opening of Spa's in Muthoot properties& maintaining them as per Green leaf certification standards and ISO (Quality Austria Certification) standards.Implemented a set of comprehensive processes to better manage and monitor procurement, service quality, and team member’s performance.Directed quality assurance efforts to maximize Trip Advisor ranking & minimize guest complaints and revenue loss.Collaborated with Sales & Marketing, Resort Call Centre & Events Management to maximize group bookings, corporate business & calls conversion ratio.Offering Wellness, Diet consultation and prescription of treatments to guests as per the health issues and needs. Reviewing & interpreting the client feedback to attune the business strategies as per the guest requirements & expectations.

• Was recruited as a Pre Opening consultant to Spa.• Overseeing day to day Spa operation provides coaching & support to the team. • Work cooperatively with other departments F&B & Rooms to promote the Spa. Plan monthly targets and incentives according to monthly budgets & forecast.• Analyze marketing and promotion activities and R.O.I. • Conduct soft skills training and team building activities on a weekly/monthly basis. Conducting Daily, Weekly & monthly meeting with the Spa team. Interacting with guest to take feedback & build long-term relationships.• Plan for business strategically and explore new business sources. • Analyze P&L and strategically make decisions to increase revenue and save costs. • Attend important events and summit related to spa & hotel business to stay up to date with the latest trends in the market• Ensured the Health and Safety compliance of the spa are adequate and meets the standards of the resort.• Conducted performance review for the team and provided adequate feed back in order to improve work performance.• Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Took disciplinary actions as needed, for violations of policy or procedures.

• Island resort experience – Member of S.L.H of the world. • Offering Wellness, Diet consultation & prescription of Ayurveda treatments & long staying Ayurveda to guests as per the health issues and needs. • Responsible to financial plans for spotting trends and measuring productivity; control ongoing profitability by managing costs; develop and maintain accurate inventory controls; implement full Spa purchasing standards. • Develop Spa’s Marketing Strategy and image; develop publicity opportunities; maintain efficient front desk procedures; create ongoing in-house promotions and activities; guide all business decisions by staying on top of Spa industry trends; maintain menu of services; develop and grow retail sales.• Ensure customer needs are being met & maintain fresh, effective programs to grow customer base; develop and maintain client compensation guidelines.• Managed and conducted wellness oriented spa treatments along with yoga.• Managed “Spa Boutique”, “Treatment Centers” and the Spa operations.• Conducted meetings with team for improving job responsibilities, performance expectations, client service standards,and discussing weekly revenue issues.• Plan or direct spa services and programs.• Train staff in the use or sale of products, programs, or activities. Assess employee performance and suggest ways to improve work.

• Managed Ayurveda treatments, therapists, retail and over all spa.• To achieve the Health Club & SPA’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement.• Managed customer feedback effectively to ensure continuous service and program improvement.