• Define, implement, and revise operational policies to enhance organizational efficiency and productivity• Develop and execute new growth directives to expand business opportunities and market presence• Collaborate with HR to create job descriptions, recruit top talent, and oversee comprehensive employee training programs• Communicate with departmental heads to develop strategic financial plans and ensure company-wide compliance• Monitor company revenue margins and conduct regular budget reviews to maximize profits• Oversee client support services to maintain high customer satisfaction and retention rates• Manage procurement processes and resource allocation to optimize operational costs and efficiency

• Managed an average annual budget exceeding $20M, directing a staff of 30 team members servicing 2,300 patients• Led center growth strategy, focusing on membership expansion and community outreach initiatives• Orchestrated and executed comprehensive training programs on Medicare and HIPAA compliance, OSHA regulations, confidentiality protocols, and other regulatory requirements• Ensured adherence to company, local, county, state, and federal regulations through rigorous oversight and continuous improvement processes

• Contributed significantly to achieving company growth goals of 25% by implementing effective sales strategies and business development initiatives• Onboarded, coached, and motivated directors and site managers to enhance team performance and operational excellence• Performed regular quality assurance inspections to maintain high standards per company, contract, and client requirements• Successfully managed multi-state district GL, P&L, and budget to ensure profitability and sustainable growth