Dr. Robert Galleno Dba-Mba Email and Phone Number

Develop claims management goals, objectives, and strategic plans based on business impact, available resources, and budget.Effectively collaborate with additional claims team members.Oversee claims management internal and external activities, including but not limited to claim processing and assessment, settlement evaluation and negotiation, vendor management, and other functional responsibilities.Recommend metrics, programs and processes to effectively manage continuous improvement of post-loss claims management.Establish and maintain vendor relationships and measure performance of third party service providers.Support development, analysis, management of the property & casualty reserve, working with external vendors and internal teams.Act as liaison with internal field operations management to:Report on claim trendsReview and consult regarding claim reserve levelsProvide training for inside and field operations regarding the claims process

Develop claims management goals, objectives and strategic plans based on business impact, available resources and budget.Effectively collaborate with additional claims team members.Oversee claims management internal and external activities, including but not limited to claim processing and assessment, settlement evaluation and negotiation, vendor management, and other functional responsibilities.Recommend metrics, programs and processes to effectively manage continuous improvement of post-loss claims management.Establish and maintain vendor relationships and measure performance of third party service providers.Support development, analysis, management of the property & casualty reserve, working with external vendors and internal teams.Act as liaison with internal field operations management to:Report on claim trendsReview and consult regarding claim reserve levelsProvide training for inside and field operations regarding the claims process

FEMA Flood Examiner- Congressional audit review and caseworker for a particular project for NFIP/ FEMA. Litigation support/ mitigation insurance adjuster to the Federal Emergency Management Agency (FEMA), supporting its mission under various prime and/or sub-prime contracts for Public Assistance, Individual Assistance, Hazard Mitigation Assistance, and Risk Analysis. The Public Assistance program supports recovery operations primarily for debris removal, emergency protective measures, and the repair, replacement, or restoration of disaster-damaged, publicly-owned facilities, such as roads, bridges, municipal buildings, police and fire stations, water/wastewater treatment plants, etc., including Private Non-Profit facilities such as hospitals. The Hazard Mitigation Assistance program supports operations to reduce the risk to life and property, including the existing build environment and future construction, in the pre and post-disaster environments through regulations, local ordinances, land use, and building practices.

We handle services: Adjuster/Inspector/FEMA flood Adjuster and examiner /Home Inspector/Cause and Origin/Wind Mitigation Specialist/Commercial Valuation Specialist Initial claim handling as a Property Field Adjuster. Review and determine coverage and policy dates, set proper monetary reserves, and assess settlement options and claim handling procedures. Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. Set appointments to meet policyholders and schedule follow-ups as needed. Handled property theft claims and personal property (fire, smoke, water damage mitigation) contents claims in the field. We handle contact and/or interview police, contractors, subject matter experts, appraisers, or specialists for investigative follow-up via telephone or in-person to help speed up subrogation and settlement. Maintain claim file records for subrogation potential requiring detailed analysis—catastrophe duty as assigned.

Train staff with updated state, statute and regulatory updates for claims handling of auto claims and auto-non-injury. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Provides guidance on technical matters, monitors claims reserve, and extends settlement authority. Identifies trends and develops action plans as appropriate. Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing the quality of claims, and responding to escalations. Selects, develops, leads, and holds managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams. Handle claims-related issues with a high-performance team. I specialize in customer communication and interaction in a fast-paced, service-oriented environment related to commercial and personal automotive policies and refined organizational characteristics as demanded in a multi-tasking workplace. Establishing Liability after claims investigations.• I was selected as a specialty trainer for new hire employees on the following topics: Understanding an Auto Estimate, Use of Recycled, Reconditioned, and Aftermarket Parts, Aluminum Repairs, and Assistance with Live Claim Handling. I also assisted in developing a Specialty Committee to train current employees on the material usage and proper repair techniques of more complex vehicles.• Process and handle Total loss claims in Louisiana, ensuring title process, salvage values, proper payment, and retention is dealt with correctly. Handle personal lines and commercial lines claims via an electronic review process. Training - Auditing and reviewing new rep's workflow.

Oversee team in the auditing of files and examination of property damage claims in high-volume CAT and Daily unit with offices of Kemper Insurance Company and Commercial lines carriers. Assure adequate coverage, analyze claims, and provide key settlement recommendations to inform decision-making processes. Evaluate all claims work and pay appropriate amount when applicable. Lead negotiations with contractors, insurers, and attorneys, managing claims throughout full lifecycle. Execute initiatives to maintain optimal cost-efficiency while simultaneously handling claims appropriately. Respond to litigation claims presented by insured. • Handle Commercial lines claims and Personal lines claims for property damages and etc.• Conducted service trainings to Junior Adjusters. Performed re-inspections to confirm damages. • Participated in focus audit activities. • Assisted and participated in discussions regarding development of quality insurance programs.• Maintained confidentiality on information regarding claims.• Earthquake claims, Sewer back-up, Flood claims, Wind/ Hail claims, Vandalism/Theft, Water claims, Ice Dam Claims, Hurricane claims, Fire-loss claims, and etc.As a field adjuster and desk examiner I was considered as an all lines claims handler that supported multiple division within the handling workforce. Including earthquake, sinkhole investigation, theft, vandalism, wind, hail, and freeze. Investigate, evaluate, and apply policy coverage and conditions. Work with various parties to settlement and monitor property restoration. Review claim for subrogation rights and fraudulent activity. Examine potential coverage issues via various policies and endorsement, from commercial lines and personal lines.I have secured qualification to handle ALE, reservation-of-rights, and declination coverage letters, as well as collaborate files with Xactimate or MSB.

Owner operatorThe i9 Sports Program Manager is responsible for marketing i9 Sports programs as well as overseeing the operation of all i9 Sports leagues in Melbourne FL. Include, but is not limited to: execution of local marketing plans; establishing community relationships; sourcing and management of coaches, officials, site managers, and all other site personnel; coordination of multiple sports programs across multiple locations; and ensuring the highest possible customer satisfaction in the execution of our programs.

Processed coverage, reviewed claims, and finalized settlement recommendations for auto, liability, work comp, and property damage claims. Directed day-to-day office operations in support of the company CEO. Conducted interviews with pertinent parties and sold investigation claim services to drive business. Review all potential fraudulent claims that have been red flagged by underwriters or handling adjusters. Analyzed police and hospital records for investigative purposes. Prepared loss experience reports to help calculate profitability. Participated in litigation hearings.• Analyze policy language, investigate, assess, and formulate coverage determinations for E&O, EPL, and D&O claims. • Evaluate liability and loss exposures, determine appropriate loss reserves, and consult underwriters on risk trends. • Manage defense strategies for litigated and non-litigated cases. Effectuate cost-effective resolutions through the use of mediation/arbitration to mitigate loss exposures. Administered investigation performance, launching comprehensive background checks as needed. Evaluated claim structures, monitoring all phases of investigation to examine the progress of particular claim files. Property Claims adjuster investigating damages, higher profit margins by increasing efficiency for labor/material-related costs and promoting higher levels of productivity. Led project management and estimating for all projects and finalized contracts. Review and adjust settlement offers for litigation.

Oversaw all projects and files handled throughout sales, business development, estimation, and negotiation functions. My primary job concern was to ensure complete coverage for all projects, producing proposals, presentations, and articles in conjunction with other print and online pieces. Spearheaded all contract administration, change orders, submittals, procurement, and scheduling activities. Performed field investigations to handle catastrophe claims.To provide oversight of all field operations, management, and direction of Superintendents and all field employees, ensuring efficiency and high-quality performance output. The position is to guarantee that all company resources are managed and coordinated efficiently and professionally on all projects, to perform work within the budget and ahead of schedule. The following is a broad prospectus of the duties and responsibilities.• Plan, organize, and staff key field positions to accommodate the specific project requirements.• Monitor all field personnel's project objectives, company policies, procedures, and performance standards.• Monitor material and supply procurement, as well as management and distribution of equipment.• Monitor the distribution of all labor resources and maintain tool inventory. Represent the company and fulfill duties as Safety Director.• Water loss claims, Hurricane claims, Wind and hail claims, Fire claims, and etc.• Induction and review of commercial lines claims and examination of coverages.

The primary job description was to have adjuster who was knowledgeable in all areas of (first– and third-party) claims handling—property (residential and commercial), casualty, surety, and inland marine. Daily and catastrophe claims handling experience on residential and commercial losses. 
During Catastrophe the focus of proper claim handling is insured that the Initial inspection of damages to commercial, personal, and automobile property damages. • It is specialization and experience handling appraisal/mediation, business interruption, cargo, catastrophe, historic restoration, large loss, liability, fraud, mold, sinkhole, warranty, and workers’ compensation. Hurricane Wilma “cleanup” since 2/2009. 
Residential and commercial catastrophe deployment—Hurricane Ike (2008), Hurricane Wilma (2005); Hurricane Katrina (2005); Hurricane Frances (2004); Hurricane Jeanne (2004); Mid-Atlantic Hail Storms (2003-2004); Hurricane Isabel (2003); Northeastern Ice Storms (2002 and 2003); Hurricane Gustav (2002); and Hurricane Floyd (1999).Performed field investigations to handle catastrophe claims. Responsible for investigating multi-line commercial and personal claims in property, auto, general liability and litigation, including coverage issues as well as highly complex, large exposure claims. While working for PCS, I traveled to many States, handling catastrophe claims for multiple carriers. I handled heavy property losses, including earthquakes, sinkholes, theft, vandalism, fire, water, wind, and hail. I also managed informal hearings, arbitrations, and litigations for complex claims. FEMA flood adjuster and examiner

To provide oversight of all field operations, management and direction of Superintendents and all field employees insuring efficiency and high quality performance output. The position is to ensure that all resources of the company are managed and coordinated in an efficient and professional manner on all projects, in order to perform work within the budget and ahead of schedule. The following is a broad prospectus of the duties and responsibilities• Develop account strategies in accordance with overall channel strategy.• Develop account goals and business plan with customer.

Managed, coordinated, and ensured quality control, executed Property Loss Programs, trained field staff, and coordinated auto towing, body shop repairs, and catastrophe management for the Southern California Region (7-state territory). Served as a property loss technical consultant at branch offices and assisted in handling high-exposure claims. Managed, coordinated, and ensured quality control, executed Property Loss Programs, trained field staff, and coordinated catastrophe management for the Southern California Region (7-state territory). Served as a property loss technical consultant at branch offices and assisted in handling high-exposure claims. Maintain overall responsibility for service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other Car Care facility operational areas to meet or exceed projected net income outlined in the annual budget. Effectively hire staff and schedule associates to meet changing business needs. Train staff with updated state, statute, and regulatory updates for claims handling of auto claims and auto-non-injury. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Provides guidance on technical matters, monitors claims reserve, and extends settlement authority. Identifies trends and develops action plans as appropriate. Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing the quality of claims, and responding to escalations. Selects, develops, leads, and holds managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams. Handle claims-related issues with a high-performance team. Could you review necessary repairs with customers and associates and address any questions or concerns? Consistently monitor and ensure that associates provide high-quality customer service daily.