The Academy is Bank of America's world-class onboarding, education and professional development organisation dedicated to our 200,000+ team mates around the world. Originally established in 2016 to provide onboarding, coaching and 0n-the job training to client-facing employees in Consumer & Small Business and Merrill Wealth Management, the organisation was centralised in Global Human Resources in 2021.

Leading the Technology functions as Learning Manager for the organization. Being part of the exciting journey where breakthrough in technology is leading the banking sector and is posing the challenge for industry to up skill its employees for skills of future. Managing end to end delivery of Learning portfolio which includes Leadership Development, Professional Development, Role and Function needs and Regulatory requirements.

Leadership Development Build leadership depth/capability by facilitating Experience, Exposure and Education Drive Individual Development Plans for leaders (360 degree feedback) New Leader assimilation, new Manager Development-coaching and mentoring for new managers Manager’s Excellence, managing leaders through different scenariosTalent Management Partner with business to identify and develop Top Talent Talent Planning to identify and plan for business Critical Roles and Talent Rotation Build leadership bench/pipeline for succession: gap analysis for critical skills/future skillsOrganization Design Partner with business to develop SME capability/capability framework Simplify the organization structure : layers, spans, pyramid analysisEmployee Engagement & Retention Management Up-skill people managers for effective performance conversations/performance reward differentiation Partner with business to implement the Employee Engagement Model Partner with business on retention management strategies: special-causes analytics, best practices Plan communication and leadership speaking points for Transition Management Drive Change Adoption for employee benefits policies Plan and drive Diversity & Inclusion awareness among people managers and build pipeline for meeting diversity targets

HR Business partner: Build leadership depth/capability through Talent Management and succession planning. Partner with biz on talent requirements and forecasting, organization assessment and retention strategies.Change Management: Transition Management, Change adoption and communication of HR up-skilling, employee benefits and changes in policies.Retention Management: Partner with biz on retention strategies. Share enterprise retention best practices and track internal mobility for tenured employees as a part of career progression.Employee Engagement: Implement Employee Engagement Delivery Model and encourage employee Reward & Recognition. Connect with employees by modeling HR leadership best practices. High touch base with Delivery Leaders for support on HR processes. High engagement with new joinees and mentor and coach first-time Managers for effectively handling people issues. Represented HR team in GDCE Employee Engagement Council and led Organization Effectiveness initiatives.Performance Management: Drive Performance Management, Reward Management and promotions per enterprise guidelines. Drive Individual Development Plans and career progression.Employee Relations: Drive to closure employee issues by engaging concerned stakeholders. Mitigate risk by proactively engaging with team on employee issues. Diversity & Inclusion: Currently point of contact for track and measure Diversity performance. Successfully partnered with business to reach a 30% gender diversity ratio.Training: Track and measure skill-gap analysis for HR Development and transformation. Training Need Analysis for Domain Training for HR team and track effectiveness of Strategic Learning Plan.

HR Business partner for financial, research and analytics domain. Front-end with biz for HR delivery. Liase with specialized HR functions for HR biz needs, leading team across Mumabi and Hyderabad. Deliver HR processes in employee life cycle: Induct and connect with new joinees, act as HR touch point with biz teams and leaders, Performance Management,Talent Management and succession planning, employee engagement, employee exits, retention management, exit call backs and root-cause for attrition. Risk management for HR processes, developed centralized repository for HR knowledge-base and database support for HR audit.

Responsible for Behavioural & Domain Training for KPO & ITS division~2000 employees. Successfully led Career Path Development, Individual Development Plans, Buddy Program and Train-the-Trainer for Subject Matter Experts in Technology.

Responsible for Behavioural Training pan India for end-to-end Training support. Delivered 36000 man-hours of Behavioural Training on diverse behavioural areas across all management levels.

Developed training resources for Post-Graduate Programme (PGP) and Management Development Programmes (MDP). Provided detailed research and consultancy support in key human resource areas.