Dr. Samuel V. Alexander, Mba, Dm, Pmp Email and Phone Number
Degreed Operations Manager Professional with 10+ years of experience in the transportation industry, specializing in management of operations, budget management, and compliance. Transitioned into the financial industry as an educator.Financial Professional | Director of Operations | Operations ManagementEmail: samv.alexander@yahoo.comExpert Operational Manager leader in the Transportation industry with over 10 years of reputable work delivering exceptional business operational management experience, compliance, and process improvement to impact productivity and budget management. Transitioned into the financial industry in education specifically informing business owners, community groups, organizations, families, and individuals in establishing company retirement plans, suitable financial investments, tax planning, college education, estate preservation, and more. Proven ability in combining academic knowledge, leadership skills, and business administration for growth and development. Developed skills in forecasting, strategic management, and human resource optimization. Outstanding communicator with a natural ability to forge collaboration with internal and external stakeholders in customer relationship management. Work history encompasses significant accomplishments across several areas: financial education, compliance, budget management, and human resource optimization; operations management and forecasting; continual improvement process; strategic planning and customer experience; vendor management and training; project management, innovation and organizational development. CORE COMPETENCIES:• Operations Management• Financial Education and Compliance• Change Management• Continuous Process Improvement• Cross-Functional Leadership• Budgeting and Forecasting• P&L Management• SOP & KPI Development• Project ManagementACCOMPLISHMENTS:• Saved in excess of $2.5M in the fourth quarter of 2019; reduced overtime expenses and improved
United Airlines
View- Website:
- united.com
- Employees:
- 50001
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Airport Operations SupervisorUnited Airlines Oct 2023 - PresentChicago, O'Hare Airport -
Financial EducatorWorld Financial Group (Wfg) Dec 2020 - Dec 2023Oak Brook, Illinois, United States -
Human Resources Operations ManagerUnited Airlines 2017 - 2020Chicago, IllinoisUnited Airlines is a leading global passenger and cargo airline operating more than 4900 flights a day to more than 360 airports. It serves destinations across five continents from major US cities.Orchestrated operational planning with a P&L of 12M budget managing more than 1200 personnel, performance metrics, and stakeholder engagement. Managed projects, customer service experience, led team building, and identified scalable opportunities for process improvement. • Saved in excess of $2.5M in the fourth quarter of 2019 by enhancing overtime and payroll performance metrics by double digits.• Improved customer satisfaction index by 15 points in 2019 through coaching and mentoring teams. -
Customer Service Operations ManagerUnited Airlines 2012 - 2017Chicago, IllinoisGenerated superior customer service operations, expanded continuous process improvement, and provided innovative solutions to various customer complaints. Achieved state of the art strategy in delivering quality customer service experience. Accelerated quality assurance in enabling company launched software applications.• Expanded as Project Manager for the construction and successful completion of 28 jet bridges in Chicago O’Hare Terminal 2. • Spearheaded and showcased innovative programs, quality assurance tested software applications to improve efficiency and minimize operational expense, displaying and presenting data based on current passenger loads for short-term manpower strategic planning exceeding performance by 5 points in the fourth quarter. -
Station Operations ControllerUnited Airlines 2005 - 2011Chicago, IlStreamlined an array of departments and vendors that serviced aircrafts and generated comprehensive plans of executing timely departures exceeding performance goals. Led back-office process reviews to improve team building and vendor management.• Awarded a United Airlines Person You Should Know Honor in 2011 for superior customer service and operational excellence. • Investigated and minimized delays to the respective department which incurred the failure and advised on the root cause analyses improving the performance of goals by 3% for the quarter.
Dr. Samuel V. Alexander, Mba, Dm, Pmp Education Details
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Organizational Leadership -
Project Management -
Computer Software Engineering -
Electrical Engineering
Frequently Asked Questions about Dr. Samuel V. Alexander, Mba, Dm, Pmp
What company does Dr. Samuel V. Alexander, Mba, Dm, Pmp work for?
Dr. Samuel V. Alexander, Mba, Dm, Pmp works for United Airlines
What is Dr. Samuel V. Alexander, Mba, Dm, Pmp's role at the current company?
Dr. Samuel V. Alexander, Mba, Dm, Pmp's current role is Financial Educator | Operations Management | Director of Operations | Budgeting | Strategist | Team Leadership | Process Improvement | Customer Experience | PMP Certified.
What schools did Dr. Samuel V. Alexander, Mba, Dm, Pmp attend?
Dr. Samuel V. Alexander, Mba, Dm, Pmp attended University Of Phoenix, University Of Phoenix, University Of Phoenix, Illinois Institute Of Technology.
Who are Dr. Samuel V. Alexander, Mba, Dm, Pmp's colleagues?
Dr. Samuel V. Alexander, Mba, Dm, Pmp's colleagues are Jordan Pickus, Ella Cecilia Tobias, Joann Jackson, Robert Matherne Sr. Bobm0221, Gregory Zingler, Tyler Nyman, John Wilson.
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