2010-Date Penn Valley Networks, Inc. Drexel Hill PA.IT’S Team Leader/Project Manager Provide effective leadership by channeling positive energy towards achievement of the organization’s goal and objective.  Plan and managed the day-to-day activities of the IT Infrastructure group, utilizing the principles of project management to prioritize and manage all projects.  Lead the delivery of complex initiatives managing governance structure; develop business case; managing integrated scope, schedule, budget, quality; and overseeing work of project teams. Ensure adherence to integrated plans and schedule. Ensure delivery of new and improved business capabilities on time, within budget and within high quality. Identify and manage project risks, serve as escalation to resolve project issues, helped remove roadblocks. IT ManagementProvide help desk service to resolve hardware, software and related systemic issues. Participate in IT strategy and planning activities, bringing current knowledge and future vision of technology, processes, and best practices as related to business requirements. Develop and implement a strategy that includes cost-optimization, innovation, and effectiveness improvement. Partner with the brand teams to establish and maintain the organization’s technology strategy plan. Develop and implement a strategy for asset management and associated software to maintain commonality of systems and kept it updated. Direct operations and activities of the assigned functional areas, implementing improvements and corrective actions as required. Prepare budgets and control expenditures for assigned functional area and IT services departmental budget. Develop and maintain relationships with vendors, stakeholders, management and project team of the organization and measured customer satisfaction. Identify and measure key performance indicators. Direct the development of IT strategy to support the company’s strategic business plan.

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2003-2010: Franklin Institute, Philadelphia, PA IT Project Leader/Asset Manager Planned and scheduled IT project to meet deadlines, goals and achieved milestones. Facilitated effective communication between IT project team and stakeholders.  Installed, configured, troubleshot and tested systems errors.  Resolved both internal and external team members’ dispute.  Successfully documented system error and resolution process.  Successfully identified and mitigated risk factors in project early to prevent risk occurrence.  Defined requirements and planned project lifecycle development.  Defined resources and schedule for project implementation.  Participated in all IT departmental meetingsHelp Desk/User Support Specialist  Documented system error trouble-shooting and resolution procedures. Trained and mentored new hires. Effectively communicated, explained complex technical issues quickly and easily, ensured timely resolution of system problems.  Researched IT best practice and shared outcomes with team members. Administered front-end SharePoint to allow departmental groups collaborate effectively on project execution. Installed, configured and maintained software applications, operating systems, administration and network monitoring. Setup and maintained LAN connectivity and wireless networks.   Set up, evaluated, tested, and maintained remote configuration for Local Area Network System (LANs) and Wide Area Network System (WANs), Network Segments Internet, Intranet and other data communication connectivity. Tracked and supported hardware and software using ticket tracking systems. Managed and maintained museum Web site using SharePoint. Analyzed system logs Performed systems backups Installed and configured new hardware and software Added/removed/updated user account information through Active Directory Documented configuration of the system

Information Technology Instructor Demonstrated a thorough and accurate knowledge of the network technology. Taught students information technology courses in the following areas: Network Engineering, Managing Active Directory, Network Security Object-oriented programming, Visio, Application, ASP.NET, and Information and Communication.  Taught students the basic of computer system, system analysis, system update and upgrade.  Helped students to have understanding of Database application, software installation and configuration, and Network printer connectivity.  Taught students about Network architect or infrastructure. Interpreted and evaluated the theories of the information technology. Taught a course load appropriate to the Network Information Technology. Planned and organized instruction in ways that maximized documented students’ learning. Employed appropriate teaching and learning strategies to communicate subject matter to students. Modified, where appropriate, instructional methods and strategies to meet diverse students’ needs. Employed available instructional technology, i.e. the internet, telecourses, interactive technology, when appropriate. Encouraged the development of communication skills and higher order thinking skills through appropriate assignments. Developed, updated, and posted course syllabi in a timely manner. Established meaningful learning student learning outcomes for courses/programs Developed and explained methods that fairly measured students’ progress toward students’ learning outcomes. Evaluated students’ performance fairly and consistently and returned students’ work promptly to promote maximum learning. Maintained accurate records of students’ progress and submitted final grade rosters to division administrator each semester according to established deadlines. Demonstrated sensitivity to students’ needs and circumstances.

Penn Valley Networks, Inc. Drexel Hill, PhiladelphiaIT Project Consultant/Manager Communicated job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Provided technology vision and leadership in the development and implementation of the organization wide information technology programs.   Responsible and accountable for developing and managing the company’s project portfolio, including overseeing the work planning and project execution, resource management and allocation, issue/risk management and project management. Provided strategic direction, tactile execution, vision and leadership to the corporation in infrastructure technology, operations, Project Management and security.  Ensured all of the department’s major projects were planned, approved, and implemented.  