Provided high-level leadership, professional development, and project management for strategic student success initiatives, facilitating assessment and communication to ensure efficient operations within and beyond Student Services.• Acquired external grant funding, began developing a cross-college culture of assessment, and oversaw strategic initiatives and special project management related to enrollment and student services. • Led cross-college Student Outcomes Task Force across Fall 2023, reporting findings and data informed recommendations to the President’s Cabinet of collaborative, cross-divisional, specific action steps to improve student retention, term-to-term persistence, degree completion, and employment outcomes. • Conceptualized, planned, trained employees, and launched operations of a new Student Services Center which joined Advising, Student Success, and Admissions to streamline student support. • Trained Admissions Director and staff in person, virtually, and via recorded job-aid videos, real-time Teams chats, joining live calls with students to clarify processes, and through access to the robust SharePoint site I created. • Submitted grant proposal in Fall 2023 aimed to improve Indiana campus support for student success and to strengthen Indianapolis community infrastructure through partnerships to train community members on peaceful racial conflict resolution (funding announcement pending).

Supervised a team of six and acquired external funding to augment the team's capacity to onboard, advise, register, engage, and retain students, while further supporting non-engaged students and those struggling academically.• Co-wrote and co-directed a funded Texas Higher Education Coordinating Board student success grant to implement a student orientation, peer mentoring, and an alert/follow-up process.• Collaborated with all college divisions to enhance student support across the student lifecycle.• Participated in adoption and data validation of Populi which replaced the previous student information system.• Co-led degree audit software needs analysis, vetting, new product acquisition, setup, and data validation to replace manual degree auditing and tracking previously required of academic advisors. • Wrote standards and edited content for successful 2023 SACSCOC and ABHE reaccreditation processes.• Wrote content and provided extensive editing support for President's Cabinet members (e.g., accreditation self-studies, policies, recommendations/proposals, communications, grant applications, Academic Catalog).• Managed the Academic Standing process (e.g., warnings, suspensions, appeals, success plans); Supported the Satisfactory Academic Progress process through collaboration with Financial Aid.

Managed two federal TRiO Talent Search projects ($3+ million) and submitted two additional TRiO grant proposals, both funded to total over $3.6 million. Implemented and oversaw new projects serving 1330 potential first-generation college students and those from lower income backgrounds.• Oversaw program development and execution through a managed team of nine remote employees. • Partnered with superintendents, principals, and staff to strengthen TRiO programming in four school districts. • Developed and launched programs (e.g., career exploration, professional/personal development, tutoring). • Earned all Fall 2020 prior experience points for outcomes despite pandemic-related challenges. • Implemented Clifton Strengths curriculum for team building and staff/student leadership development. • Earned MBTI certification and completed Gallup Global Strengths Coaching training to guide team building. • Oversaw implementation and led intensive Strengths-based, virtual summer program for 150 students.

Trained and managed Quality Assurance Operations team of nine to edit all incoming independent contractor submissions for nationwide marketing research clients. • Directed and ensured the timely completion of client projects, orchestrating every aspect from independent contractor recruitment to meticulous quota tracking and comprehensive reporting.• Spearheaded form testing initiatives, collaborating with project directors to refine clarity and enhance the quality of project materials before their deployment to contractors, resulting in improved project outcomes.• Conducted virtual training sessions for editors and schedulers nationwide, equipping them with essential skills and best practices to optimize project execution and maintain consistent quality standards.• Edited and revised market research reports submitted by independent contractors across diverse industries.

Oversaw academic advising and strategic retention initiatives across the university; Wrote and was awarded $1.1 million federal grant for APU’s first-ever TRiO project to track cross-campus partnerships supporting underrepresented students. • Supervised and developed 5-10 staff to provide and measure the impact (e.g., GPA increase) of success coaching.• Chaired subcommittee of Diversity Collaboration Committee and presented student support recommendations to senior leadership then the college community.• Spearheaded collaborative initiative with Enrollment Management to replace pre-built schedules with advising and student engagement in course scheduling (correlated with a 4% increase in retention in one year).• Led 2016-17 interactive strategic planning process for Enrollment Management Cabinet.• Presented college success information to students/families through Orientation and Pathway Scholars programs.• Implemented and assessed AzuSafari, APU's first majors fair attended by 1000+ first year/exploring students.• Oversaw enrollment reporting of non-registered students and developed/supported outreach campaigns.• Advocated to enhance infrastructure via student success software and proposed options for senior administration. • Launched and oversaw management of academic peer mentoring.• Led integration of academic early alerts and in-crisis notifications into centralized faculty referral and follow-up.• Developed and executed annual budget exceeding $633,000.• Oversaw and communicated academic standing determinations and chaired the Petition Review Committee.• Ensured team's involvement with International Student Orientation and Diversity Ambassadors Programs.• Liaised with Student Government Association to support survey development and educate on the LEAP initiative.• Supported advising integration in new BA in Interdisciplinary Studies and in Education to Vocation materials.

Oversaw team of six to advise 1000+ psychology students, taught psychology courses, provided training for 34 psychology faculty on policies/processes, trained teaching assistants/advisors, led institutional assessment of advising, implemented data-informed changes in advisor development, and published peer-reviewed research on student success.• Supervised advisors, student employees, and interns to maintain Psychology Advisement Center operations.• Coordinated departmental marketing and recruitment to grow the major by 150 students from 2009 to 2014.• Collaborated to develop a fully online degree program through the Psychology Department.• Enhanced departmental enrollment management through innovative transfer onboarding processes.• Supported development of Emerging Healthcare Professionals Living-Learning Community.• Participated in common reader curricular development for first year seminar.• Partnered with community colleges and high schools to facilitate smooth student transfers to MSU. • Served as student organization faculty advisor for Psychology Club and Psi Chi.• Represented Psychology Department as advisor for new Student Orientation, Advisement, and Registration.