Drae Mckenzie Email & Phone Number

Spokane, Wa, Us

Responsible for the daily operation of non-clinical processes associated with NHCC Inc. Isabella House facility. Responsible for authorization management and ensuring facility is accurately billed by reviewing and assigning correct billing codes against clinician diagnoses and procedures. Additionally, ensure smooth, timely and efficient operation of New Horizon Care Centers’ administrative functions in accordance with the Agency’s policies and mission statement.• Maintain a strong understanding of Washington State Administrative Codes for chemical dependency and mental health as well as Department of Health regulations and federal privacy and confidentiality laws (CFR 42 and CRF 45)• Collect the appropriate American Society of Addiction Medicine (ASAM) Patient Placement Criteria as outlined in health plan provider manuals, for patient authorizations and concurrent reviews, peer to peer reviews, and appeals• Monitor and represent the organization in disputes with health plans of decisions around access or payment, including managed Medicaid and eligibility when patient has coverage under 2 or more health plans• Supervise and manage all billing processes for Isabella House - Provide solutions to complex billing issues as they occur• Initiate and implement logistics in billing functions• Assess and detect errors in billing processes and make corrections• Responsible for the coordination and completion of projects involving the planning, design, and implementation of electronic health record (EHR) applications - provide leadership and oversight to ensure data integrity of the EHR system and compliance with all regulatory aspects of healthcare data exchange• To act as liaison between clinical staff and administrative staff when needed, making sure that information is correct and delivered promptly, while observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made

Responsible for coordinating clients for intake from referral agencies and providing client intake. Responsible for authorization management and ensuring facility is accurately billed by reviewing and assigning correct billing codes against clinician diagnoses and procedures. Additionally, ensure smooth, timely and efficient operation of New Horizon Care Centers’ administrative functions in accordancewith the Agency’s policies and mission statement.• Maintain an understanding and implement the use of program policies and procedures for programs/contracts awarded to Isabella House (ADATSA, IIP Adatsa, Recovery House, Expansion, DSHS, DASA)• Maintain confidentiality per CFR part 2, HIPAA, ethical conduct and professional boundaries• Work with assessment centers, CPS and DSHS workers to bring in new clients to treatment• Maintain client waiting list and foster relationships with existing and potential referral sources• Check with state for updated information for EBT card management and coordinate new information with Administrator and Finance. Clear food stamps funds of EBT cards with clients, turn in report to Finance by month end. • WAHPF Navigator to assist Insurance • Perform routine secretarial duties to include, but not limited to: word processing, telephone assistance, maintain general office files and oversee maintenance of clinical files and database in a timely and efficient manner. • Maintain copies of all forms and files needed by administration in proper appearance, updating as needed.t and delivered promptly.

Spokane, Washington, United States

Extensive involvement working with patients, physicians, and clinics to manage all client issues involving claims, customer service, eligibility, benefit questions, and mail service. Responsible for medication billing, billing exceptions, and client management in high call volume environment. Completed training for Fraud, Waste and Abuse (FWA) and General Compliance; Medicare Parts C & D FWA; and HIPAA Compliance.• New Patient Intake Team• Outbound Prescription Recovery Team• Aged Referral Cleanup Team• Rotating Subject Matter Expert

Framingham, Massachusetts, United States

Trained, coached, and motivated sales team to achieve sales and credit card goals, while focusing on customer satisfaction and building brand loyalty. Managed day-to-day operations, open and close procedures, cash reconciliation, and bank deposits. Facilitated merchandise receiving, processing, restocking, and placement.

Marlborough, Ma

Responsible for running an efficient, professional, safe, and profitable Starbucks operation following all company standards. Provided leadership and on-going training, feedback, coaching, and staff motivation to maximize team performance and satisfaction, meet highest standards of workplace safety and sanitation, and achieve Starbucks sales, service, and presentation goals. Starbucks AST (Advanced Store Trainer) certified.• Lead a turnaround in sales by maximizing team performance to meet established sales targets and achieve a consistent 15% month-to-date increase in Starbucks sales• Ensured all previous notices of non-compliance with Starbucks Corporation were resolved promptly• Resolved all critical violations of Steritech's Food Safety audits

Greater Boston Area

Responsible for the operation of a Laser Quest Centre and local marketing, taking responsibility for special projects including attracting specific groups and special promotions. Functioned as a team leader in directing and supervising staff, ensuring everyone is motivated and productive in achieving Company standards, while personally setting an example for high standards of service. Utilized ACT! database software to assist the General Manager with marketing initiatives and scheduling of activities.• Selected by corporate team to perform the first Standing Ovation speech on company’s new Marketing Initiative as Manager at annual GM Conference 2015• Developed and implemented a targeted marketing plan based on new marketing initiative, successfully completing all campaigns for 2014• Utilized ACT! software to assist General Manager with marketing initiatives and scheduling activities• Increased customer satisfaction and repeat business by consistently exceeding guest expectations, quality targets, and training / learning transferability• Planned, organized, and implemented training crew member training program, ensuring training was delivered with maximum impact, which increased retention and speed of learning• Proactively managed employee relation matters by maintaining an ‘open door policy’ and serving as an employee advocate.

Greater Boston Area

• Implemented a new employee rewards program, targeting specific employee motivations increasing overall employee morale and retention• Award for highest percentage increase in overall revenue of over 20% 2013• Completed self-directed marketing initiative for colleges and universities, contributing to the center’s award of highest increase in community youth group revenue 2013• Effective use of resources, awarding center Bottom Line award 2012-2013• Award of Excellence 2012

Greater Boston Area

• Helped facilitate grand opening of West Roxbury Laser Quest Centre 2010• Functioned as a team leader, inspiring crew members to deliver outstanding levels of customer service and fun• Scheduled group bookings, reconciled daily revenue and petty cash, and performed opening/closing operations

• Provided superior customer service in a fast-paced environment • Worked effectively under limited supervision in a team environment • Handled heavy phones and opening/closing operations

Bachelor'S Degree, Japanese Language And Literature / Business And Management

Education record

Activities and Societies: Japanese Business & Economics Teaching Assistant, English Tutor