• QA consultant for mobile devices, field testing engineer,• LG Electronics, Central South EU Branch Technical Engineering team member,• TADTelmax EEU Field Testing Engineer team member (https://www.tadtelmax.com/) - Field testing of various vendors mobile devices for IMS/VoLTE readiness.

Localized testing and quality assurance (QA) of new MC products in presales period, correction and review of belonging technical documentation. Close communication with local distributors, network operators and media representatives regarding MC products. After sales support.• Technical testing of GSM devices with new software release using predefined procedures and report issues to Product Validation Group (PVG).• Support Research and Development department in solving issues related to localized phone software.• Review, correction and translation of User Interface Token in local language for each model of launched device and reporting issues PVG.• User manual review – checking translation and spelling errors within phone menu and report issues to User Manual group.• Close and clear communication with distributors, network operators and media representatives regarding MC products.• Closely cooperate with Sales manager and Key LG EMK technical personal in keeping launching priorities.• Closely cooperating from one side with LG EMK technical personal and from other side Operator key personal in all technical issues.• Providing all technical information and specs to Operator technical personal upon request.• Closely watching IOT testing with Operator personal.• Technical document preparation for GSM devices in order to get import permits and sale permits from responsive official institutions.• Provide all necessary support to the after-sales side of LG EMK and local service partners.• Audit/support local authorized repair centers in LGE MK region,• Prepare presentational and technical material of MC products for local distributors and network operators in close cooperation with marketing manager.• Social media expert

Multiple roles, primary Head of After sales Department• Organization and supervision of repair shop, record keeping, diagnostics and resolving hardware and software problems on PCs.• Responding to incoming phone and e-mail requests from users experiencing problems with hardware, software, networking, Web and other computer and telecom related technologies.• Contributed ideas to improve customer service.• Assistance in organization and operation of RMA• First in Serbia successfully completed Microsoft rigorous Windows Vista Premium Logo certification for PC. • Only one that successfully completed certification of computer system for nVidia SLi platform, and become authorized nVidia System Builder.• Multiple engagements from Microsoft office in Belgrade on education of partners for Windows Vista operating system pre-installation.• Actively participated in technical organization of multiple regional IT manifestation: Intel Channel Conference’06 and ’07, Microsoft Synergy’06 and ’07 (where I was one of the lecturers), and many more.

• Trained several hundred candidates for job of PC technician.• In two terms lead instructor/lecturer for special IT training (PC technician) for National Agency for Employment of Serbia.• One of the authors of curriculum that is used for education of PC technicians for National Agency for Employment of Serbia.• Assisted with writing of book “PC – step by step”

• Diagnosing and resolving hardware and software problems on PCs.• OEM PC building, installing and configuring OS.• Training for PC technicians of unemployed persons on demand by Labor Exchange Institute of Serbia.• Responding to incoming phone requests from users experiencing problems with hardware, software, networking and other computer related technologies

• Network administration under Windows NT4.0, Windows 3.11 and Windows 95 OS.• PC maintenance and technical support for employed personnel.