Scrum Master for multiple teams and SAFe Release Train Engineer. Executing project management processes in an agile environment. Responsible for management of medium to large-scale projects and initiatives. Working closely with Product Managers to ensure that project deliverables and timelines are consistent with business priorities. Promoting Agile values and principles within the engineering teams and organization.Working with the Dev teams on developing and maintaining the Billing system, SMS Traffic management App, Quality Management, and Fraud Research reporting.Managed the Pricing Tool program – Dynamic SMS Pricing.

Scrum Master for multiple teams. Project management, product development, and testing following the Agile frameworks and practices. Worked on projects for clients from the Media industry in the Netherlands. Worked with the client’s Business units on requirements analysis and review. Organized teams and set up the working environment.

Managed ERP (MS Dynamics NAV) implementation projects. Pre-sales activities; Project planning; Progress & budget control; Reporting. Managed projects & teams following the Sure Step methodology and Scrum framework.ERP implementation projects for clients in various industries: Furniture manufacturing; Real estate; Media agencies; Food processing; Agriculture; Lottery & gaming; the Pharmaceutical industry.

Managed software development projects - Digital platforms, web sites, web shops, mobile apps, according to the PRINCE2 PM methodology and agile frameworks (Scrum and Kanban). Scrum Master for multiple teams. Managed several 3rd party Developers.United Group Digital Project: Telemach SI, SBB, Telemach BiH – Websites, e-commerce, self-care mobile apps.

Senior Project Manager in the Portfolio & Process Management Department (PMO)Project Management and supporting roles in PMO including Project Managements trainings and mentoring.Managed project of the implementation of Sales compensation model in the Customer Care department.Supported major business and technology projects: Provisioning infrastructure transformation; Billing system upgrade, Communication data processing.Supported the pilot Scrum project (Telenor Self-care app) and created procedure for integration of Agile frameworks (Scrum) with standard company’s project model.

Project Manager in the Portfolio & Process Management Department (PMO)Project Management and supporting roles in PMO.Project Portfolio Management operational activities and support for the Project Portfolio Board.Managed Business Sales transformation projects: B2B Bid process with the supporting system; The transactional compensation model with the supporting system for B2B sales; The Integration of B2B sales and Bid processes; The value-based compensation model.Supported major business and technology projects: Enterprise DWH; Campaign management system; ESB.

Project Specialist in the Frontline Projects & Systems Team / Frontline Knowledge & Systems Area / Customer Care & Front Line Support Department / Marketing, Sales & Customer Care divisionManaged projects dedicated to Marketing, Sales & Customer Care Division; Served as the primary contact for all Front Line projects and initiatives; Defined several new working procedures for Customer Care projects and initiatives; defined several new working procedures.

Managed the Logistics Business Unit with 7 employees and 16 outsourced administrators. Organized and managed logistics for sales channels and distributors. Managed cooperation with Courier Company.Established process of SIM packs & vouchers production; Implemented stock management process. Managed two enterprise projects: Sales tracking system; Bad Debt reduction.Sales tracking system – STS Project with the implementation of an information system for sales tracking on 18.000 POSs and dealer's commission model. Market share in the prepaid segment was secured and sales of prepaid packs increased by 25% during Q3 2009.Bad debt prevention project with the introduction of several new business processes and procedures. Bad debt expenses decreased by 60% (Q4 2009 - Q1 2010).

Order Fulfillment Team Leader position in Order Fulfillment Team / Sales Operations Area / Sales Department / Marketing, Sales & Customer Care division.Managed team with 4 employees in Sales Operations area; organized and managed distribution of goods and control of stocks in sales channels; participated in two enterprise projects.

SIM Cards Logistics Specialist in the Sales Support Area / Sales Department / Marketing & Sales divisionIssuing SIM cards orders.Maintaining data bases of SIM cards.Maintaining output files.Inventory of SIM cards and mobile phones.Issuing orders for printing SIM cards.

Advanced Support Agent in Call Center Area / Customer Care department.Support for Business segment customers.Support for the Call Center agents in related fields (Mobile internet, GPRS/EDGE, advanced data services and solutions).Handsets manuals creation.WAP site administration.

Agent position in Call Center Area / Customer Care departmentAccepting calls and informing customers about services and prices.