Dragan Zaric Email & Phone Number

Manhattan Beach, CA, US

Greenwood Village, Colorado, US

• Driving CX Transformation for Enterprise and SMC customers through sales and delivery of Microsoft D365 CRM and Contact Center platform enhanced by Copilot AI capabilities
• Promote and build strong relationships with Microsoft sellers and product and engineering teams, winning the “partner of choice” status for Microsoft CX solutions.
• Drive Ttec Digital differentiation within large Microsoft partner ecosystem
• Develop joint GTM, account planning and pipeline generation with Microsoft Sales team
• Work with Marketing, Product Managers and delivery teams to built sales acceleratorengagement material and service plays (Playbooks, Quick Starts, Assessments, POC’s )
• Achieve and exceed services sales quota

Wakefield, Massachusetts, US

Responsible for Western US Territory Enterprise Account Development and Sales. - Using rich industry experience and professional network to win new customers and grow existing accounts with special focus to Financial and Healthcare industry - Closely work with Marketing and BizDev defining the right Go-To-Market, messaging for value selling and solution.

San Francisco, California, US

Helping large corporations and mid-size companies in the Financial industry to implement transformative digital solutions. Improve revenue and reduce cost, by transforming customer engagement in marketing, sales, customer service and operations using Twilio Customer Engagement Platform, industry leading Cloud and API based Communication and Customer Data.

Redmond, Washington, US

Services Sales account executive for a set of strategic named accounts in the Financial Services Industry vertical.Responsible for achieving Services Revenue, Cloud Consumption and Customer Satisfaction goals through effective sales and delivery excellence.Owning and managing key executive relationships, establishing customer trust and partnership to drive.

San Jose, CA, US

Championed creation and development of Customer Experience Innovation Practice within Cisco Advanced Services organization to create, integrate and deploy Digital Transformation for Customer Experience solutions. Led Customer Experience solution and services portfolio definition and development that included implementations of Omnichannel, Analytics, and.

San Jose, CA, US

• Joined Cisco to build services practice around newly acquired contact center technology. Assumed responsibility for solution delivery in US Western Region. Under my management, the organization achieved aggressive.
• Recruited and developed top talent, built and led cohesive teams and created an environment that promotes innovation and high level of employee engagement.
• Established effective solution delivery process and methodology based on industry best practices in project management, use case development and scope definition, reference architecture, validated designs and continued.
• Designed strategies to enable complex solution sales.
• Owned key customer relationships during solution delivery
• Established effective methodologies for customer requirements discovery, capture, and definition

Menlo Park, CA, US

• Responsible for Genesys contact center solution delivery for US Western Region.As one of the early members of Genesys professional services team played an instrumental role in developing PS organization, building the.
• Under my management, Western Region Genesys professional services organization consistently exceeded revenue goals for the consecutive quarters over a period of 4 years.
• Provided leadership to the team delivering large, complex contact center implementation engagements, involving multiple vendors, partner teams and subcontractors (Kaiser Permanente, SBC, Charles Schwab, Wells Fargo etc.)

Menlo Park, CA, US

Managed project teams, communication, scope, budgets and schedules on a solution delivery projects for a large enterprise customers (Farmers Ins, 21st Century, OCR, Wells Fargo, First Data Corp.). Accomplished successful implementations of Genesys contact center solutions on time and on budget with high customer satisfaction score. Established best.