Driving CX Transformation for Enterprise and SMC customers through sales and delivery of Microsoft D365 CRM and Contact Center platform enhanced by Copilot AI capabilities● Promote and build strong relationships with Microsoft sellers and product and engineering teams, winning the “partner of choice” status for Microsoft CX solutions.● Drive Ttec Digital differentiation within large Microsoft partner ecosystem● Develop joint GTM, account planning and pipeline generation with Microsoft Sales team● Work with Marketing, Product Managers and delivery teams to built sales acceleratorengagement material and service plays (Playbooks, Quick Starts, Assessments, POC’s )● Achieve and exceed services sales quota

Responsible for Western US Territory Enterprise Account Development and Sales. - Using rich industry experience and professional network to win new customers and grow existing accounts with special focus to Financial and Healthcare industry - Closely work with Marketing and BizDev defining the right Go-To-Market, messaging for value selling and solution selling approach - Strategic Account and Territory Planning - Building trusting relationships with key decision makers and orchestrating sales presentation - Utilizing solution selling, value selling, developing ROIs, applying selling techniques like Challenger Sales - Developing partner ecosystem for sale acceleration - Creating special offers, creative approach to sales and negotiation to adapt to customer’s short term/long term objectives, to achieve long term win-win outcome - Achieved significant growth on key strategic accounts (35% - 87%) by earning trust and expanding relationships. Was able to demonstrate deep understanding of customer’s industry and offer solutions for their high priority needs.

Helping large corporations and mid-size companies in the Financial industry to implement transformative digital solutions. Improve revenue and reduce cost, by transforming customer engagement in marketing, sales, customer service and operations using Twilio Customer Engagement Platform, industry leading Cloud and API based Communication and Customer Data Platform.Key responsibilities include:Meeting and exceeding sales quota (achieved 166% of the revenue goal for FY2022).Driving extensive account research and developing account plans and strategies.Drive pipeline generation, developing opportunities from existing customer base and land new target accounts utilizing value-based sales methodology.Accurate forecasting and pipeline management.Bringing new logos through research, prospecting and outreach.Building trusting relationships and becoming a key influencer with customer stakeholders and executive decision makers. Leading effective presentations and workshops for the wide range of audiences including C-level executive stakeholders.Expanding Twilio footprint with existing customers by solving problems and finding creative solutions and approaches to customer needs using Twilio and partner solutions.Winning through strategic partnerships and joint GTM with key ISV, SI and Platform partners.Orchestrating internal and customer teams and stakeholders on a large and complex deals and driving to success.Negotiating and executing sales contracts.Providing deep insights and driving initiatives for improving internal sales process, prospecting, Go-To-Market, partnering and market positioning for a strategic long term sale goals.

Services Sales account executive for a set of strategic named accounts in the Financial Services Industry vertical.Responsible for achieving Services Revenue, Cloud Consumption and Customer Satisfaction goals through effective sales and delivery excellence.Owning and managing key executive relationships, establishing customer trust and partnership to drive larger impact for the customer.Account Planning and Strategy definitionDriving expansion of Microsoft solutions footprint in the portfolio accountsResponsible for aligning services with strategic account direction and customer’s priorities.Responsible for contracting, financials, governance, executive reporting, steering committees, customer escalations and customer satisfaction.Achieved services sales success using the knowledge of customer’s business and industry as well as Microsoft services and solutions portfolio. Playing key role in services scoping, contract negotiations and sales to delivery transitionOversee solution delivery execution.Lead customer engagements implementing solutions in all three Microsoft Clouds: Azure, Microsoft 365 and D365.Influencing and driving Digital Transformation initiatives with strategic enterprise customers.Collaborate and orchestrate multiple internal teams and stakeholders and partner ecosystems to drive customer outcomes. Be the customer advocate and the liaison for any services related initiatives.Playing a key role in aligning and coordinating with Consulting and Customer Success teams to drive customer’s Cloud Consumption.Major contributor to the MS Teams Contact Center solution Tiger Team defining go-to-market strategy, creating partner ecosystem and executing sales motion for early adopter accounts.

Championed creation and development of Customer Experience Innovation Practice within Cisco Advanced Services organization to create, integrate and deploy Digital Transformation for Customer Experience solutions. Led Customer Experience solution and services portfolio definition and development that included implementations of Omnichannel, Analytics, and IOT integrations.Deployed innovative solutions addressing the need for digital transformation in customer care and capturing new market segments with some of the major enterprise FSI customers (Amex, Metlife, State Bank of India, Comerica, HSBC, Nationwide Building Society etc.)Developed new solutions and consumption models based on Cloud and Hybrid Architectures, API platforms, SaaS and BPaaS business models (Finance, Retail, Healthcare, Insurance) Delivered Omnichannel solutions expanding contact center to web/mobile/social providing critical competitive differentiation to Cisco contact center sales. Enabled contact center customer interaction with Cisco Spark digital capabilities creating new revenue opportunities for Spark sales Developed a new solution and business model to offer Cisco Cloud contact center in a public cloud, shared infrastructure, multi-tenant environment adopting cloud economy and consumption model.Created new service offers delivering business intelligence and real time decision support for contact center (Next Best Action) using analytics, addressing growing market trendEnabled sales acceleration, defined go-to-market strategy, delivered new solution prototypes, demos, marketing and technical collateral Showcased how Cisco collaboration platform is assisting customers to transform the way they drive productivity across their business processes. Established partner ecosystem and defined joint engagement models and go-to-market strategies.

Joined Cisco to build services practice around newly acquired contact center technology. Assumed responsibility for solution delivery in US Western Region. Under my management, the organization achieved aggressive services revenue growth, high customer satisfaction and healthy project margins and billable utilization.• Recruited and developed top talent, built and led cohesive teams and created an environment that promotes innovation and high level of employee engagement.• Established effective solution delivery process and methodology based on industry best practices in project management, use case development and scope definition, reference architecture, validated designs and continued improvement.• Designed strategies to enable complex solution sales.• Owned key customer relationships during solution delivery• Established effective methodologies for customer requirements discovery, capture, and definition • Overseeing solution scoping, SOW development and contract negotiation.• Provided governance and oversight for the most strategic customer projects• Built partner relationships and collaborative service offerings for join delivery• Enabled exceptional solution delivery execution through team skills and process development and effective mentoring. Contributed to solution architecture and design.• Led process innovation and optimization, driving repeatability and productivity. Introduced intellectual capital capture and reuse process. These initiatives led to average project margin improvement by 20%.

Responsible for Genesys contact center solution delivery for US Western Region.As one of the early members of Genesys professional services team played an instrumental role in developing PS organization, building the team, establishing processes and best practices, producing tools and collateral to enable effective sales and delivery of Genesys contact center solutions. During 8 years I helped Genesys PS grow from a niche player to a world-class industry leader in its space.• Under my management, Western Region Genesys professional services organization consistently exceeded revenue goals for the consecutive quarters over a period of 4 years. • Provided leadership to the team delivering large, complex contact center implementation engagements, involving multiple vendors, partner teams and subcontractors (Kaiser Permanente, SBC, Charles Schwab, Wells Fargo etc.)

Managed project teams, communication, scope, budgets and schedules on a solution delivery projects for a large enterprise customers (Farmers Ins, 21st Century, OCR, Wells Fargo, First Data Corp.). Accomplished successful implementations of Genesys contact center solutions on time and on budget with high customer satisfaction score. Established best practices for managing and orchestrating complex solution integrations in multivendor contact center environment.