Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices in courteous and professional manner according to company’s standards. Operate telephone switchboard, process guest requests for wake-up calls, connecting and directing calls to the appropriate extension or department. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping, Maintenance), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.

Greeting guests as they arrive, coordinating their check-ins to assigned suites and informing them about the hotel’s facilities, including dining options and other services. Recommend famous local spots, including places to dine and entertain, shop and “must do places”. Examine daily duties, assign tasks, oversee and coordinate all arrivals and departures and its processes. Offer stellar guest service throughout their stay and provide memorable hospitality experiences for all the guests. Actively listen and resolve guests’ complaints, coordinate and manage communication between guests and associates and follow up to ensure we resolve customer concerns. Respond to any questions, needs and desires of guests, anticipate their unstated ones and follow up with guests to ensure their requests have been met to their satisfaction.

Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquire extensive knowledge of the local area, attractions, activities, excursions, restaurants, shops, transportation options etc., to make the most suitable recommendations.Handling all guests’ interactions with the highest level of hospitality and professionalism and responding to all guests’ requests in an accurate and timely manner, accommodating special requests whenever possible.Focusing on providing guests with opportunities to upgrade their vacation is key to ensuring guests have an exceptional experience.Answering phone and email inquiries in a timely and respectful manner.

Responsible for answering all calls, internal and external in courteous and professional manner according to company’s standards.Process all guest calls, wake up calls, requests, questions, or concerns. Contact appropriate department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Effectively take Room Service guests’ orders, ensuring clarity and accuracy, using upselling skills, while maintaining complete knowledge of all menu and beverage items.Record orders in the MICROS system correctly and timely.

Ensure guests are properly greeted upon their arrival and fulfill the check-in process in professional and courteous manner.Provide upscale guest service experiences for guests throughout their stay, respond to any questions, needs, desires of guests and follow up with guests to ensure their requests have been met to their satisfaction.Actively listen and resolve guests’ complaints.Recommend local tourist spots, activities, places to dine and manage special requests.

Responsible for the efficient running of the department in line with company's strategies, policies and brand standards, whilst meeting guest and owner expectations. Managing staff, plan, direct and coordinate activities of a Spa facility and creating promotion campaigns. Maintaining inventory of supplies for the operations of Spa services. Conducting weekly Spa departmental meeting and representing the Spa therapists in weekly management meeting.Training the staff in the use or sale of products, programs or activities.

Meeting and greeting all guests upon arrival and departure in a friendly and professional way.Maintaining regular contacts with the guests. Obtaining guest feedback on their stay in the hotel. Receiving and handling guests' complaints and coordinating with General Manager to resolve issues. Ensuring that guests receive personal recognition. Inspecting room status and amenities in good order prior to guests’ arrival.

Providing administrative support to General Manager. Typing, filing and up keeping of all private and confidential matters related to the department. Preparing all necessary material for the meetings attended by General Manager, including regular, periodic and urgent meetings.Managing the General Manager’s diary and organising travel for all the Top Management members.Setting up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval. Ensuring all the files are kept up to date at all times.Answering incoming calls and giving information to callers or routes call to appropriate official and places outgoing calls.Creating PowerPoint presentations and all other correspondence documents.Organising all board level meetings (hotel, transportation, meeting venues, etc.).

Hotel (Front Office, Spa, Food & Beverage, loyalty program) and City product knowledge (Theatre, Opera, Museum, Excursions, Movies, Concerts, etc.).Concierge Basics (restaurants, transportation cost, hairdresser, etc) / E-Concierge Requests Follow up.Analyzing arrival list and extracting VIPs and other none identified high profiles guests. Verifying the VIP Rooms (amenities and welcome cards in prior to guest arrival).Escorting VIP guests to the rooms - light entertainment and info collection. Handling guests enquiries in a courteous and efficient manner. Maintaining a positive guest interaction.Updating of the guest profiles with the relevant info to make their stay more personalised / memorable.

Giving / providing administrative support to General Manager and making sure that the relevant rules, procedures, hotel and the Hyatt International Company standards as well as current laws regarding administrative functions (posts) are obeyed.Handling all inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.Preparing all necessary reports and analysis on the superiors’ request.Taking notes (minutes) and the make records of the meetings, to write letters and all sorts of correspondence.Meeting the business partners’ and guests’ demands and complaints professionally.Fulfilling (execute) all regular duties and obligations.

Giving administrative support to the Director of Food and Beverage department and making sure that the relevant rules, procedures, hotel and the Hyatt International Company standards as well as current laws regarding administrative functions (posts) are obeyed.Answering the phone calls politely and professionally. To give the required information and if necessary to put call through the certain people.Arranging, creating and translating wine lists, restaurant menus and food tags according to the hotel standards and superior’s instructions.Understanding fully the hotel’s employee manual and to follow the procedures and obey the rules in it, including the ones regarding hygiene, health, safety and fire prevention. Supervising and ensuring the office space in the F&B Department looks organised.