Dragana Petkovik Email & Phone Number

Riyadh, Sa

• Provide leadership for accounts and CRM team, coaching, and support to ensure that they are meeting the needs of our clients.• Managing end to end communication with the biggest clients• Establishing and managing effective communication and building relationship between internal stakeholders to assure impeccable service to clients• Managing daily coordination between other departments to track their work and make sure everything is prepared for the course start• Generate progress reports to give to clients and higher-ups within the organization• Analyzing and defining new requirements and features required for improving of the CRM system• Constant communication with the development team and prioritizing the backlog with the most valuable features needed for the CRM• Ensure the accuracy of the data in the CRM system• Experience in project management tools such as Monday

• Managing end to end communication with the biggest clients• Establishing and managing effective communication and building relationship between internal stakeholders to assure impeccable service to clients• Managing daily coordination between other departments to track their work and make sure everything is prepared for the course start• Generate progress reports to give to clients and higher-ups within the organization• Analyzing and defining new requirements and features required for improving of the CRM system• Constant communication with the development team and prioritizing the backlog with the most valuable features needed for the CRM• Ensure the accuracy of the data in the CRM system• Experience in project management tools such as MondayBusiness Trips:Location: Riyadh, KSA (28.10.2022 – 18.11.2022)Purpose of the trip:- Meeting long-time clients.- Event management on our courses.- Evaluation of hotel services on our courses.- Team building with the KSA office.Location: Muscat, Oman (29.11.2022 – 07.12.2022)Purpose of the trip:- Project coordination and ground operations.- Event management on our courses.- Evaluation of hotel services on our courses.- Team building with the Oman office.

United Arab Emirates

As part of the operations processes, this role is responsible to enforce and promote more collaborative and efficient communication between all internal units (mostly design, ID, finance, Event Management and Operations) as to minimize operational errors, costs and assure impeccable service to Leoron’s clients.

LEORON Professional Development Institute JLT is the EMEA’s leading business events and corporate training company. From Dubai to Moscow, Lagos and Almaty,to Vienna and Shanghai, our commitment is to create and execute unique business events for our clients that will provide them with knowledge, practical tools and networking opportunities that are unmatched in the market. LEORON Training mission is to help corporate clients and government entities worldwide in strengthening the skills, competencies and abilities of their people by providing them with top quality continuous training programs, conducted by unrivaled global experts and implemented by the best event managers in the industry.Responsibilities:- Offering specific training programs to help workers maintain or improve job skills- Coordinating all the logistics related to the training sessions- Monitoring, evaluating and recording training activities and program effectiveness- Evaluating training materials prepared by instructors, such as outlines, text, and handouts- Developing alternative training methods if expected improvements are not seen- Negotiating contracts with clients, including desired training outcomes, fees and expenses- Supervising instructors, evaluate instructor performance, and refer instructors to classes for skill development- Developing and maintaining relationships with clientsCurrently responsible for all the engineering programs related to mechanical, maintenance and reliability field.Lead project manager for the following programs:- CMPS - Certificate in Maintenance Planning and Scheduling - BPMR - Best Practices in Maintenance & Reliability (CMRP exam)- ASQ CRE - Certified Reliability Engineer- RCM2- ISO 55000- PAM - Certified Program in Physical Asset Management- CHS - Certified Hydraulic Specialist

Kumanovo

Employed in the Marketing Sector; responsible for sales and export of steel products (mostly welded pipes and hollow sections). Contacting domestic and foreign clients, responding to customers’ inquires with customized offers. Researching the marketplace in order to discover the requirements and understand the taste and trends of the customer. Contacting potential clients and initiating the sales for the organization. Striving to maintain trustworthy professional relationship with the existing as well as prospective clients. Writing monthly and cumulative reports on export, taking care of the insurance and import licenses for each client, tracking the payments for each invoice, participate in the creation of the production plan, preparing trucks for deliveries with the corresponding documents. Responsible for the input of each new contract and delivery made by all commercial referents in the stock list in the common database. Post-sales services and contacts with the clients, research on their satisfaction and responding to possible claims.

Ocean City, Md, Usa

Ocean City, Md, Usa

Skopje, Macedonia

Selling automotive insurance, contacting prospective customers, providing information on different policy types, calculating premiums and establishing payment method, tailoring policies to clients’ coverage needs and financial status, maintaining records, renewing current policies, seeking out new clients and developing clientele by networking to find new customers and generate lists of prospective clients, attending meetings for training and learning about new products and services.

Kumanovo, Macedonia

This is a general store owned by my parents and in which I've worked on and off as a part-time employee throughout the years. By working there I've learned a lot about customer service and customer relationships and generally about job responsibility under my parents'​ watchful eye. I've learned about treating customers with efficiency and respect while answering their questions about products or services, explaining the benefits of a product to the customer, making the customer feel comfortable and not under pressure to buy something. Stocking shelves, racks, cases, bins, and tables with merchandise and arranging merchandise displays to attract customers,using the cash register, stamping, attaching, or changing price tags on merchandise, establishing and maintaining effective working relations with other employees.

Gulfport, Ms, Usa

Kumanovo

Interaction with clients; Responsible for gathering data, compiling information and maintaining accounting records of a routine nature; Complete and update a variety of forms and reports including but not limited to call reports, pro-formas and data trend reports.

Wellfleet, Ma, Usa

Bachelor’S Degree, Electronic Business

High School, Social And Humanistic Area A