Dragana Vranic Email & Phone Number

Toronto, Canada Area

Reporting to the Vice President, directly responsible for the successful leadership, business plan development and build of the managed services line of business (“MS LOB”) from the ground up, according ot the strategic direction received from SL Team. Accountable for the management of the 24x7 operations centre and the MS pre-sales team. I have.

Toronto

• Accountable for launching new managed security service offering based on Juniper products. (firewall and SSL appliance) Defined the service offering, developed the cost model and built the support team.
• Developed and grew the team to provide technical pre-sales assistance to security sales team in defining the security solutions, delivering presentation and proposals.
• Built the support team to provide 24X7 support for Managed Security Service offering. Managed service based on Managed firewall, AV, Anti Spam, Web filtering and IPSec and SSL remote access.
• Focused on team building, cross training between members, definition of responsibilities and work allocation to allow each member to grow professionally.
• Accountable for leading a development team to design and build Infrastructure for a new service called Small Office Managed Security Service. Worked with vendors, Nokia and Checkpoint, to test the beta releases of the.

Toronto, Canada Area

• Assessed technical feasibility and designed technical solutions for non-standard customer requests (redundancy, load balancing, BGP routing over Internet access links).
• Performed on-site and remote installations of perimeter equipment.
• Designed new dial-in POP in Toronto deploying new 3COM Quad DSP Cards and HiperArc routing cards. Led and coordinated the project between Engineering and NOC.
• Managed and planned Netcom IP database. Maintained SWIP records with ARIN and planned based on forecast and usage additional IP address space. Developed new IP justification form.
• Provided pre-sales technical support to Sales team.

Toronto, Canada Area

• Assessed the opportunity to deploy the voice compression ADPCM technology in cellular network to increase the channel capacity of T1 links and reduce the requirements for the leased lines.
• Planned and co-ordinated the upgrade of existing DFMS platform to overcome current issues with monitoring network.
• Monitored the industry development in ATM technology
• Investigated the opportunity and justification in deployment of ATM AAL1/CBR and AAL2/VBR protocols.
• Defined the test strategy to verify the ESF/B8ZS support for ICRM+ T1links, a feature introduced in the software load release 6 for NORTEL MTX switches.
• Defined the requirements for a new more robust and provisioning capable X.25 network.