Team Leader, Sales support between Europe and Asia from customer acquisition to order processing & SOP implementationWorked with the local sales teams and foreign key accounts managers, performed regular visits to customers in Europe, Hong Kong and South China

Key contributions: Created transparent agents platform by selecting overseas partner on behalf of the ASIA PACIFIC offices (so called “partner screening” by checking company financial background and service level), daily communication with partner network worldwideCreated specific SOPs for handling business with specific agents and countries.Increased the overseas agents business from a 5% revenue share to 25% of the region’s gross profit.Attended international conferences of worldwide freight forwarding network as a member of WCA, network of more then 1500 members (freight forwarding companies) worldwide , website: www.wcafamily.com, presenting company and it’s services during business meetingsCoordinated and developed marketing plans.Developed strong and long-term relationships with partners in the world, preparing new business strategies

Key contributions:• Transformed the business from a cost centre to a profit centre—accountable to the business plan and budget.• Representing 24 airlines in Austria in field of cargo transportation (among others DHL AVIATION, ELAL, Royal Air Maroc, Kuwait Airways etc) being responsible for revenue and growth of represented airlines• Influenced new directions, communicated the value of products and services, and conveyed positive change messages daily.• Introduced a quality focus to the business via daily personal sales visits (to forwarders and logistics companies in Austria), being accountable for direct selling of cargo space of specific airlines• Providing business intelligence of the market and knowledge about competitor airlines in order to support and develop marketing plans and contribute to the cargo volume growth of represented airlines• Attending General Cargo Sales Agents conferences• Preparing and distributing twice a year general marketing mailing with updated airline tariffs and timetables• Prepare and analyse budgeted and realized plans• Produced monthly financial reporting systems and procedures that complied with CASS IATA standards• Informing headquarter in CH-Zurich about actual market situation in terms of economic development and opening of new trade lanes between Austria and rest of the world• Acquiring of new contracts with airlines