• Serve as a primary resource to Independent Business Owner (IBO’s) with a goal of developing and improving overall productivity and quality.• Oversee goal setting, monitoring of performance trends and ensuring that evaluation session are logged and recorded. Reviewing recorder calls and provided feedback with IBO’s on daily basis to improve the quality of their calls by enhancement and goal setting to ensure that Great HealthWorks achieves and exceeds all client metrics.• Provide… Show more • Serve as a primary resource to Independent Business Owner (IBO’s) with a goal of developing and improving overall productivity and quality.• Oversee goal setting, monitoring of performance trends and ensuring that evaluation session are logged and recorded. Reviewing recorder calls and provided feedback with IBO’s on daily basis to improve the quality of their calls by enhancement and goal setting to ensure that Great HealthWorks achieves and exceeds all client metrics.• Provide support on live calls to all IBO’s in the network via Cisco Chat. Motivate and advise IBO’s to meet all our customers expectations.• Identify those IBO’s that are out of their Statement of Work (SOW) performance service levels and recommend notice or termination of the (SOW) Show less

• Identifying areas of service improvement, monitoring results for specific skills developement that will improve overall quality of the customer’s experience.• Analyzing/audit service data incident emails, voice clips, and customer surveys to identify where call agent did not meet pre-established performance standards.• Providing structured and timely improvement recommendations; verbal and/or written feedback.•Performs mock calls with new hires post-training to determine readiness… Show more • Identifying areas of service improvement, monitoring results for specific skills developement that will improve overall quality of the customer’s experience.• Analyzing/audit service data incident emails, voice clips, and customer surveys to identify where call agent did not meet pre-established performance standards.• Providing structured and timely improvement recommendations; verbal and/or written feedback.•Performs mock calls with new hires post-training to determine readiness for taking live calls and moving/promoting into the appropriate dept. Show less

• Collect data on consumers, competitors and market place and consolidate information into actionableitems, reports and presentations.• Compile and analyze statistical data using modern and traditional methods to collect them.• Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct.

• Approaches potential clients by utilizing mailings and phone solicitation; making presentations to clients.• Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.• Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.• Provides continuing service by providing… Show more • Approaches potential clients by utilizing mailings and phone solicitation; making presentations to clients.• Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.• Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.• Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.• Customize insurance programs to suit individual customers, often covering a variety of risks.• Advice clients on retirement planning, estate planning, and also provide assistance in setting up plans for businesses. Show less

• Plan, prioritize, assign, and monitor all open work orders for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions • Providing a central point of communication for engineers and handling any incoming telephone messages that may need to be transmitted to the engineers within the territory • Ensuring the correct and timely closure and completion of all work orders • Maintaining effective and timely communication with engineers… Show more • Plan, prioritize, assign, and monitor all open work orders for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions • Providing a central point of communication for engineers and handling any incoming telephone messages that may need to be transmitted to the engineers within the territory • Ensuring the correct and timely closure and completion of all work orders • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to Customer Engineers within the territory; • Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours as needed. Show less

• Time management during the organization of trainings.• Responsible for all client communication and Coordination of work with British client.• Giving guidelines to relevant departments about services and programe change/improvement• Reporting about results and carried out activities.• Daily presentations