Head Of Solutions And Customer Success, Emea
Current- Driving customer goals, product adoption and advocacy, and revenue expansion by improving engagement, response, success, retention, and growth for all accounts within the region- Leading, expanding, and coaching Solutions Engineers and Customer Success Managers by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing an exceptional team- Working with others in the Management team, Solutions, Revenue Operations, Product, Engineering, and Marketing to ensure a “single view of the customer” to drive successful outcomes- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases;