Dragan Micic Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Belgrade, Serbia

Belgrade

Manage Corporate portfolios

Serbia

Manage Corporate portfolio Operational approach

Serbia

• Responsible for managing Key Accounts/Corporate Clients in company;• Assure achievement of tactical and strategic goals of the company;

Belgrade

• Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained• Report to top management on the performance of the QMS and any need for improvement • Ensure the promotion of awareness of customer requirements throughout the organization• Liaise with external assessment body on all matters related to the external accreditation process

Serbia

• Organize, monitor and control collections operations;• Assure achievement of tactical and strategic goals of the company;• Suggest implementation and use of new technology;• Design and assure delivery of performance reports;• Assure customer satisfaction in daily communication with the client and monthly presentation of results;• Sustainable development of personal and professional skills team members.• Create new written procedures for he/she is responsible of department, and update existing ones.• Identify market opportunities and communicate them with responsible person/s in the company.• Identify new products and services and write operational procedures for the same.• With actions/attitude assures achievement of the daily/monthly/yearly strategic goals and plan of the company.• Controls the implementation of established procedures and policies.• Monitor the performance of the teams for which he/she responsible for.• Change/improve collection strategies and procedures in order to increase the profitability and/or productivity of the respective team/department/segment.• Cooperate with all other department of the company in order to assure professional and successful existence of the company.• Collect data to create reports.• Create reports for existing clients and care for their swift delivery.• Collect data for analysis and conducted the analysis. • Other tasks given by the operating director.

• Organizes, coordinates and monitor teams• Channels company policy and culture to lower levels• Channels CM and higher management decisions to the lower levels People• Evaluates agent performance• Constructs development plans for agents• Formulates personal and team targets in cooperation with the CM and imposes them• Identifies personnel needs within his teamsProcesses• Develops daily, weekly and monthly strategies for portfolios• Develops ways of improving portfolio performance• Identifies strategic needs of the portfolioClients• Engages in daily communication with the client• Implements client’s wished and needs in every day performance

Bucharest, Romania

• Translate the business needs of the clients in information system requirements• Identify, capture and document the business requirements • Ensure proper communication of the requirements with involved teams • Draft & perform system and functional testing • Map business rules in the informational system and set up (initial set up) the system comply with client business needs• Assists users for formulating and implementing functionalities and reports • Work with users to identify and solve any implementation related issues and train the users regarding the implemented system

Manager - Buchelor, Business/Managerial Economics

Education record