Dragan Nanic Email & Phone Number

Amsterdam, North Holland, Nl

Utrecht, Utrecht, Nl

Created, developed and brought to the market white-label solution for Public Employment Services including candidate and employer portals. Negotiated and supervised outsourced development teams to ensure timely product delivery and adequate quality within budgetary restraints.Expanded and further detailed product roadmap, including AI and SaaS features.Improved sales process and client approach by consolidating product portfolio.Initiated WCC membership in the HR Open Standard Consortium to improve support for matching in the recruitment process.

Utrecht, Utrecht, Nl

Influenced and executed agile transformation. Created long-term roadmap and budget estimations.Modernized Search and Match modules with the REST API and innovative methods, extending the portfolio offering and shortening both sales and implementation cycles. Developed a custom search solution for Werk.nl that was implemented within the given timeline, significantly improved consumer experience and completely eliminated previous complaints.

Belgrade, Rs

Established Algotech as the leader for the Contact Center applications by gaining access to the Avaya Beta Program and successfully incorporating emerging software in the product offering.Created and led the Application Department, organized according to agile principles and continuous improvement. Managed project resources, progress, completion timeframes and budget while exceeding key operational performance target.Collaborated with Sales Director and CTO on product offerings, pricing and marketing strategies and appropriate client presentations.Provided motivation, coaching and professional development advice to team members and sales managers.

Belgrade, Rs

Conceived and led initiative for introducing open standards and new protocols in Voice Self Service solutions that improved automation rate and offered personalized treatment of customers. Innovated applications development by introducing agile methodology, testing environment and standardized procedures which led to increased quality and more than halved production time.Supervised Requirements Discovery processes, led planning meetings and workshops with clients and approved Functional specifications and User Acceptance Tests.Closely worked with Sales to adequately define and position solutions to the clients and held customer presentations and demos. Received the Algotech award for the best customer presentation 2011.

Ljubljana, Slovenia, Si

Optimized custom Lucene search solution for Telekom Srbija Yellow Pages to promote sponsored results.Worked as a developer on Re-insurance module in the existing proprietary insurance software for Slovenian contractor.

Performed business analysis on porting existing EDB based software to web for Norwegian contractor, introducing new functionalities and support for Facility Management by BuildingSmart standards.

Belgrade, Rs

Designed and developed billing software for Avaya CM PBX using call detail records. Billsys became part of the standard Algotech offering and was installed at the majority of the SME clients.Successfully managed the implementation of Teleopti Workforce Management Solution at Telenor Serbia for 350 contact center operators which led to 65% shortening of answering time, 30% decrease in operators' turnover and overall increased Telenor clients' satisfaction.

Developed e-ticketing application for the largest congress, cultural and business center in Serbia.Managed a team developing Web Surveys tool for Slovenian contractor and designed UI for creating web questionnaires.

Designed complex telephony system solutions based on Avaya CM PBX. Participated in the Optima Telekom installation - first private telecommunications operator in the Balkans.Designed and developed BPM software in C# for company needs.

Msee, Computer Science

Mathematics And Programming Associate, Computer Science