Volunteer position- Assist with website updates (Joomla CMS)- Adding events to the website

Front line support for college staff, faculty, and students with their related computer and hardware concerns via inbound calls, chat, tickets, and emailSupport Office 365 / 2019 (and earlier versions)Nextiva (phone systems)Basic troubleshooting for Moodle, Salesforce, and other education related websitesBuild and deploy new images as needed (lab and resource centers, staff, Win10/Win7)Upgrade systems as needed and approvedInstallation and maintenance of server based applications (Cylance, Avast, DeepFreeze, and Sophos, etc.)ADAC maintenance of users and computersInventory management (Spiceworks) and redeployment of assets as neededData destruction (shredding)Assist other IT departments as neededSupport Education & Training Partnership with the State of New Hampshire (DHHS & DCYF)

Substitute teach in classrooms as neededVariety of classes for middle and high school studentsRead and understand curriculum and lesson plan(s)Assisted students with assignments as neededManage student behavior and classroom order

- Phone support for:--- Aloha POS systems--- EDC (Credit card processing)--- Software troubleshooting--- Windows XP, Server 2003, 2008, and 7 troubleshooting--- Hardware troubleshooting (terminals, computers, printers, switches, firewalls)--- Firewall programming--- Knowledge of PCI compliance--- Installation, support, and maintaining equipment for PCI compliance--- Training and assisting new techs

- On location and phone support of Sprint assets including servers, personal computers, laptops, phone systems, and wiring.- Support included software and hardware support- Time and priority management of trouble tickets- Inventory management of IT equipment and replacement parts- Management of projects including area-wide system upgrades and diagnostics- Asset management though a management system- Quality assurance of repairs - Dell Certification (Laptops, desktops, laser printers, and servers)

Service and Repair Rep- On location training of store personnel on new products and services- Return, replace and reprogram equipment as needed.- Utilize diagnostic and repair equipment for cellular phones.- Responsible for inventory control, loss prevention, and investigating fraud issues.Lead Service and Repair Rep- Normal Service and repair duties.- Work with local market based technical support supervisors and service and repair representatives to improve efficiency and metrics in several retail locations.Assist retail locations with compliance to methods and procedures while also implementing new processes.

- Diagnosed and fixed computer problems encountered by customers.- Consulted clients on upgrading and maintaining personal computer systems.- Handled all facets of return and replacement of products.

- Training of in-store Sales Representatives, both large and small teams.- Hire/train/manage team of Demo Day Representatives for special marketing strategies.- Customer sales and support.- Maintenance of in-store marketing equipment.

- Responsible for the installation/upgrade and maintenance of customers PCs.- Inventory control of all electronic products.- Customer sales, consulting and support.- Maintenance of Electronics Department sales floor, from marketing materials to condition of products.

Deli Clerk -- Assisst customers with their orders including over the counter orders and party platters- Maintaining inventory - first-in-first-out in the deli and seafood departmentsAssissant Deli Manager - Management of the deli and seafood crews- Order products for both departments while minimizing spoilage- Scheduling of about 25 employees- Correct action processes towards employees who were not performing

Internship:Component level assembly of power supplies and converters: AC-AC, AC-DCEngineering of new power supplies based on specifications requested by our clientsUsage of CadKey, Protel, and IsSpice