Alexandru Dragomir Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Retail Analyst part of the Compensation & Channel Data Management department for 3 years and a half. During this time, I have been responsible for three different regions working with people of various cultures and achieved the greatest results ever on the project. As the main point of contact for retailers and internal stakeholders my tasks included activities such as executing and monitoring the end-to-end compensation and data collection processes for my portfolio:- Planning demand generation activities, setting compensation targets, bonus calculation & validation, management of exceptions, forecasting.- Developing and maintaining both internal and external relationships locally and at EMEA level to ensure a good collaboration and an aligned approach.- Managing some of the most strategic Channel Partners in Europe such as: Dixons Carphone Group, Amazon, MediaMarktSaturn Retail Group, Euronics, Expert.- Training the Retail Account Managers & Trade Marketing Managers.- Weekly operational calls with Sales, Trade Marketing & Channel Partners to align on priorities and ensure maximum efficiency of our compensation program.- Accountable for all KPIs related to planning, claiming, payment performance & channel data quality.- Serving as a liaison between the Sales Team and other departments such as Finance, Operations or Business Services.Having achieved seniority in the team I was also the successor for the Retail Compensation SME and acting as back-up for this role and for the Payments SME, and on top I have been involved in the improvement & development program and in the audit conducted every year for both processes.

Bucharest, Romania

As the case coordinator for the Small & Medium Business Tech Support department I oversaw the team's backlog. I had to ensure that all open cases were resolved in a timely manner to achieve the highest quality of service. My tasks included activities that effectively influenced the backlog in a positive way but also others such as:- Constant follow-up and close contact with a team of approximately 50 agents was required to reach all the deadlines & maintain the positive KPIs.- Assisting the team in resolving difficult situations with the customers and acting as an escalation point to facilitate a smooth resolution.- Managing the technical problems with the tools or infrastructure in our department, raising trouble tickets, tracking them and following-up until a resolution was found.- Reporting of certain metrics on various levels (SLA, AHT, backlog overview) to the team, the localmanagement and to the main stakeholders.- Handling the yearly audit of the project together with the Team Leaders, Project Managers and the Trainer.- Engagement in operational calls with the stakeholders to review the results, align on priorities and setting action plans.- Providing troubleshooting guidance & technical assistance to the team based on my experience in the department.Even though it was a very challenging role, it helped me develop my multi-tasking abilities and communication skills, gave me the opportunity to work in a stressful & multicultural environment and prepared me for the next step in my career.

Bucharest, Romania

My primary task as a sales consultant was to sell brown goods (TVs, Hi-Fi systems & others) to our end-customers while providing them all the necessary information to help them take the best decision for their investment. I always had to maintain a professional attitude and a polite approach towards our clients. Other tasks included merchandising, resupplying, keeping up to date with the current trends of technology, procedures and campaigns.

Bucharest, Romania

This was my first official job where my task was to provide expertise to our customers to buy goods and contract telecommunication services at the same time. Other responsibilities included order processing, merchandising and resupplying.